Customer Service Executive
Description: We
seek to recruit a dynamic and results oriented individual to fill the position
of customer service, for a leading optical establishment.
The position is based in Nairobi,
Kenya.
Optical knowledgeable individuals
will be highly considered.
The individual ensures that administrative
systems in the office are conducted according to; all the company policies,
client regulations, standard operating procedures and good business practice.
In addition, the person provides reception, secretarial, administrative and logistics support management to the staff.
The person will facilitate
effective communication between the Office and its key clients and partners.
Qualifications and experience:
Qualifications and experience:
- A minimum of three (3) years relevant
experience and a Higher Diploma in Administration, or Customer
service, office management or Secretarial studies;
- Additional qualification in office management,
business management preferred.
- Experience in logistics management,
- Familiarity with OPTICAL/MEDICAL fields is an
added plus.
Operational Roles and Responsibilities
- Receive and handle telephone enquiries to
ensure members are satisfied on the first call
- Support in the generation of sales leads
through their interaction with clients
- Inform clients about the company’s portfolio
and understand our products well
- Assist members with completing documentation
as may be required
- Keep in touch with all clients to monitor
changes, need for new products from the market
- Compile feedback/complaints in report form and
share with the management
- Ensure provision of quality service to
customers
- Participate in implementing customer care
policies and standards
- Participate in developing guidelines and
standards for improving customer handling programs
- Receive customer requests; attend to daily
customer complaints and follows up to ensure feedback is given and action
taken as soon as possible.
- Support in the generation of sales leads
through their interaction with customers
- Consult with customers about their product or
service needs and requirements.
- Keep in touch with all customers to monitor
changes, need for new products from the market.
- Compile feedback/complaints in report form and
share with the management
Professional Skills
- Basic Optical Knowledge
- Excellent telemarketer
- Composed and high level maturity
- Excellent Presentation skills &
Communication skills
- Excellent in written English, and fluent in
spoken English
- Apt Computer knowledge
Competencies (Behaviours): Friendly, presentable, excellent organizational
skills, Confidence, Apt people skills, brilliant memory and time
conscious.
How to Apply
Applications should be sent not later
than 30th September 2015 COB to sai.kumar@essilorme.com
Applicants are also requested to
state their current and expected salary in their applications.
