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Customer Service Agent Job in Nairobi Kenya

Vacancy: Customer Service Agent

Location: Nairobi

Job Type:
 Full Time

Company Description:
 Market leader in modern mobile credit for emerging markets

Job Overview: Ensure excellent service standard, maintaining high customer satisfaction and representing the brand's modern and convenient customer - centric service model.

Key Responsibilities

  • Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
  • Build a good standing relationship with our customers.
  • Follow communication procedures, guidelines, and policies.
  • Provide accurate and complete information by using our communication methods.
  • Record customer interactions
  • Work with customer service manager to ensure proper service to customers is being delivered.
  • Provide feedback and ideas on the efficiency of the customer service processes.
  • Reliably fulfill duties during scheduled shifts, including nights and weekends
Requirements
  • 2+ years’ experience in customer service
  • Experience with Microsoft office suite
  • Excellent written and verbal communication skills
  • Able to work well under pressure
  • Energetic, enthusiastic, and a team player
  • A fast learning who is able to work with set targets
  • Exposure to Customer Care, Dealer Care, or Call Center experiences and CRM systems is a plus
  • Customer care Communication skills
  • Social Media experience
  • Proficient with use of Computer/laptop
  • Typing skills
How to Apply 
 
Applications letters and detailed CV are to be sent by email to apply@dumaworks.com marking the subject as “CS 1834″, Your Full name & Phone number. 


If you don’t follow these instructions, your application will not go through.

N.B:
 When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793

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