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Customer Service Agent Job in Nairobi Kenya

Vacancy: Customer Service Agent

Location: Nairobi

Job Type:
 Full Time

Company Description:
 Market leader in modern mobile credit for emerging markets

Job Overview: Ensure excellent service standard, maintaining high customer satisfaction and representing the brand's modern and convenient customer - centric service model.

Key Responsibilities

  • Efficiently and promptly resolve customer complaints and questions by clarifying the customers’ issue; determining cause of the problem; selecting and explaining the best solution to solve the problem; following up to ensure resolution.
  • Build a good standing relationship with our customers.
  • Follow communication procedures, guidelines, and policies.
  • Provide accurate and complete information by using our communication methods.
  • Record customer interactions
  • Work with customer service manager to ensure proper service to customers is being delivered.
  • Provide feedback and ideas on the efficiency of the customer service processes.
  • Reliably fulfill duties during scheduled shifts, including nights and weekends
  • 2+ years’ experience in customer service
  • Experience with Microsoft office suite
  • Excellent written and verbal communication skills
  • Able to work well under pressure
  • Energetic, enthusiastic, and a team player
  • A fast learning who is able to work with set targets
  • Exposure to Customer Care, Dealer Care, or Call Center experiences and CRM systems is a plus
  • Customer care Communication skills
  • Social Media experience
  • Proficient with use of Computer/laptop
  • Typing skills
How to Apply 
Applications letters and detailed CV are to be sent by email to marking the subject as “CS 1834″, Your Full name & Phone number. 

If you don’t follow these instructions, your application will not go through.

 When applying to any job through Duma Works, you can expect that after you apply, you will receive a confirmation email, and then an SMS alert asking you to take a basic screening test over SMS. The SMS with the test may not arrive immediately. Please be patient. The SMS test will typically be 5-8 questions to help us understand your background. Regular SMS rates apply to the test, and if you ever have any issues with the process, please reach out to 0702093793

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