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Customer Relationship Manager Career in Kenya

Our client Ltd is currently seeking full-time Customer Relationship Manager, to help create and retain customer loyalty. 

Our company is the leading Construction portal in Kenya with an expansive number of Construction listings, agents and developers. 

This is a great opportunity for a motivated CRM professional who is interested in providing a personalized service to better serve our client customers.

Job Responsibility includes:
  • Develop and maintain excellent understanding of the full suite of Truman Africa Ltd’s products and services
  • Identify opportunities to grow revenues from new and existing clients by identifying new sales channels.
  • Develop and maintain a strong awareness of industry trends, competitors and 3 rd party technologies 
  • Manage customer needs and generate sales leads through more personalized service and use of our products
  • Developing relationship strategies and programs that produce business value and favorable customer experiences
  • Monitor customer satisfaction and recommend approaches Truman Africa Ltd can implement to better serve their customers
Applicant Requirements:
  • Problem solving mentality, analytical skills, highly organized and superior attention to detail. Responsible, self-motivated, driven and professional. Friendly, out-going personality
  • Thorough understanding of the construction industry landscape and use of different technologies.
  • Prior experience managing relationships with clients, dealing with technical contacts would be a bonus – essential to manage client expectations
  • Excellent communication, proven presentation/demonstration and client interaction skills
Qualifications
  • Minimum requirement is a bachelor's degree in business administration or a related field, such as finance, construction.
  • Several years of account and business relationship management experience; customer service or sales experience is useful
  • Computer literacy and proficiency with office applications, such as Microsoft Word, Excel and PowerPoint.

All CV’s should be sent to: info@startup-recruit.com

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