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Customer Relations Executive Job in Kenya

Job Title: Customer Relations Executive
Function / Department: Customer Relations
Reporting to: Customer Service Manager
Deputy in case of absence: Team Leader Customer Relations
Direct Reports: None
Job Purpose Statement: Ensure world class customer support and care for our customer and interact, respond and follow up on any issues raised by the clients

Targets and Responsibilities
  • Ensure delivery of reputable world class customer support, and promote and maintain the Company’s image.
  • Handle walk in customers
  • Customer education on products
  • Interact, respond to and follow up on all queries and comments
  • Investigating and resolving clients complaints /issues
  • Keeping accurate records of discussions or correspondence with customer
  • Ensure all enquiries made via phone and email are responded to within 1 hour and resolved within 24 hours
Skills and Attributes   
  • High energy levels
  • Highly motivated for Customer Service
  • Excellent interpersonal and communication skills
  • Exceptional planning and organising skills
  • Knowledge of products and services
  • Excellent time management skills
  • Ability to work well with other members of staff and flexibility to undertake other additional responsibilities.
  • Bachelors Degree in Communication/ PR/ Customer Service or related course
  • Experience in Customer Service ( more than 1 year)
Send resume to by 7th September 2015

Only shortlisted candidates will be contacted

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