Position: Direct Sales Agent
Reporting to: Shop
Manager
Range: Contract
Department: Mass
Market
Role Purpose: To promote Telkom Kenya-Orange products and services. To identify customer needs and propose best solutions. Ensure customer satisfaction by offering excellent customer service. To achieve set sales and operations target.
Key Duties and Responsibilities
- Promote and sell Telkom Kenya-Orange services
and products;
- Welcome customers into the shop and identify
customers’ needs and propose the best solutions; optimise customers’
accounts and proactive cross-sell and up-sell;
- Proactive attitude to look for clients and use
all the necessary tools to achieve results;
- Make all necessary settings on Modems,
Routers, Computers, Laptops, Phones or any other devices purchased by
customer in order to maximise the utilisation of data or voice services;
- Establish and improve customer relations and
immediately escalate difficult situations to the shop manager;
- Ensure advanced management of merchandise stock
& participate fully as required in merchandise inventory;
- Perform cash and stock management activity for
products and service;
- Offer technical support and customer care to
clients;
- Achieve and maintain the minimum product
knowledge score of not less than 90%;
- Participate in the weekly online quiz. The
variable commission will not be paid to staff who did not participate in
the online weekly.
Academic / Professional
Qualifications
- Diploma in business related field, or CPA part
II
- At least 1 year experience in related field (
preferably sales, customer relations or merchandising)
- Good knowledge of modern communication
techniques: laptops (Windows, iOS, Linus systems), tablets, smartphones
and routers
- Computer skills and internet user skills
Key Competencies:
- Honesty and integrity.
- Planning and organizing and pro-active
approach.
- Team-work, communication and co-operation.
- Ability to multi-task in a high pressured
time.
- Self-motivated able to work under minimum
supervision.
- Customer and business focused attitude
- Knowledge of different handsets and their
performances.
- Interest for new mobile technology and
awareness of the market.
This position is open to Kenyan
Citizens only.
Position: Customer Relationship Manager
Reporting to: Head
of Sales & Customer Relationship Management
Range: R2L
Department: Business
Market
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. Manage customer relationships to increase customer satisfaction, loyalty and retention.
Key Duties and Responsibilities
Role Purpose: He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. Manage customer relationships to increase customer satisfaction, loyalty and retention.
Key Duties and Responsibilities
- Account Development: Ensure overall account
management and development through account development plans so as to
build and maintain strong, long-lasting customer relationships with a view
to maximize the lifetime value of the customer.
- Key Contact Person: Be the lead point of
contact for all matters specific to the customers within the defined
account portfolio and develop a trusted advisor relationship with the
customers.
- New Sales Opportunities: Meet and exceed sales
targets by developing long-term relationships within the targeted
customers and by identifying upselling and cross-selling opportunities
within existing accounts.
- Revenue growth: Ensure overall revenue growth
within his/her target market list through churn reduction.
- Cash & Collections: complement company’s
efforts in ensuring that billed revenues translate to cash by managing the
accounts reconciliation, ensuring prompt settlement, accelerating dispute
resolution and debt collection from customers.
- Contract Renewals: Manage contract renewals
and proposal responses. Develop and deliver unsolicited renewal proposals
with clearly articulated value propositions to the customers.
- Customer Improvement Programs: Ensure that
customers are contacted where required and the customer improvement
programs related to your assigned sector/customers are completed in time.
- Internal Stakeholder Coordination: Manage and
work with the expanded TKL team to provide overall account strategy and
direction regarding; opportunity risk assessment, recommendations and
implementing planned contingencies.
- External / Customer Engagement: Develop
multi-level and multi-functional relationships (CEO, CFO, CIO and Business
Unit Leaders) to drive solutions that are innovative and provide value /
benefit relative to the customer’s respective business needs; deepen and
widen relationships with a long term focus.
- Service Reviews: Ensure that all customers are
constantly engaged as required.
- Customer Satisfaction: Maintain a high level
of customer satisfaction through timely and successful delivery of our
solutions according to customer needs as well as timely resolution of
customer after sales issues / conflicts.
- Reporting: Ensure accuracy and timeliness in
reporting the key account metrics
- Sector Market Intelligence: Consolidate and
share internal strategy improvement and market positioning of all the
customer feedback and market intelligence gathered by self within the
Assigned Sector.
Academic / Professional
Qualifications
- Bachelor’s Degree in Business, Finance or
other relevant field (or equivalent)
- Minimum of 3 years’ experience in high dollar
value consultative selling and relationship management preferably within
major accounts
Key Competencies:
- Strong Leadership and Internal Stakeholder
Management Skills
- Excellent in communication, presentation,
business reporting, competitive proposal writing and negotiation skills
- High end sales generation and closing ability
- Ability to project a strong, positive image of
him/herself and the Company
- Strong Organizational & Planning Skills
- Strong problem solving skills: ability to
solve customer issues, sometimes without seeing the actual problem first
hand.
- Strong financial skills by understanding the
costs to serve and its impact on the Profit & Loss (P&L).
This position is opened to Kenyan
citizens only.
Position: Bid & Pricing Architect
Region: Nairobi
Reporting to: Bid
& Pricing Manager
Range: R3
Department: Business Market
Role Purpose: He/she will support all Enterprise Financial Business Case activities in a timely manner meeting corporate objectives with minimal risks; he/she will support the entire Bid process and commercial activities.
Role Purpose: He/she will support all Enterprise Financial Business Case activities in a timely manner meeting corporate objectives with minimal risks; he/she will support the entire Bid process and commercial activities.
Key Duties and Responsibilities
Bidding Responsibilities
- Attending pre-Bid meetings as per clients’
invitation
- Qualifying and scoping bid documents to
determine client needs
- Manage internal cross functional and inter
departmental stakeholders communication on Bid requirements
- Managing the “Go/ No Go” register/process with
the cross functional and inter departmental stakeholders to determine
viability of the opportunity;
- Submits and receives bid request feedback from
listed partners for services not offered by Orange Telkom;
- Manage internal approval requirement for all
statutory documentation requested for in bid document
- Compiles the final bid document and submits to
customer;
- Produce post bid reviews and handover
documentation to Implementation team
- Reporting progress of all bids from initial
stage to submission and post submission stages.
Pricing Responsibilities
- Support enterprise Business Case activities in
a timely manner meeting corporate objectives with minimal risk.
- Develop business cases and any escalation
packs to bid & pricing manager using standard tools, formats and
processes and develop commercial solutions/terms and conditions with
minimum risk in accordance with the overall financial strategy
- Supports the bid process by providing
financial proposal and tender security value to be incorporated in final
bid document response
- Does the pricings i.e., Offer, brief and NPV calculations;
- Maintain a due diligence database to ensure
TKL is competitive in our financial proposals
- Raising the Investment Committee document to
go for approvals as per documented Investment Committee Management
Process.
- Reporting progress of all financial proposals
from initial stage to submission.
Academic / Professional
Qualifications
- 1st Degree in Business or other relevant
field.
- Experience in Commercial Management, Sales
Cycle and Procurement Laws.
Professional Knowledge
- Proposal development, liaison and
communication
- Excellent business judgment , decision
making & problem solving skills
- Excellent financial data analysis
and financial engineering skills
- Ability to build complex commercial
business cases with positive ROI
Professional Skills:
- Professionally mature
- Attention to detail
- Self-driven
- Integrity
- Honest
- Ethical & Sincere
This position is opened to Kenyan
citizens only.
If you fit the required profile,
please apply highlighting how your qualifications, experience and career
aspirations match the requirements for this position.
Application should be sent by latest 8th September 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees.
Apply through recruitment@orange-tkl.co.ke
and quote the job title in the subject field.
Only shortlisted candidates will be
contacted.