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Career Opportunities in Directline Assurance Ltd Kenya

Directline Assurance, a leading Kenyan Insurance company known for its innovative and affordable services and unmatched motor insurance services is looking for motivated and qualified professionals to fill the positions below:

Assessment Manager

Main Job purpose:
 The assessor will be responsible for effective management and processing of all claims payable by the company under its contractual / policy obligations to its customers.

Main Responsibilities
  • Approve valuation reports and ensure that all vehicles proposed for insurance are both roadworthy and insurable.
  • Approve dispatch of correspondences and investigation & Assessment Instructions.
  • Approve repair authority and own damage claims payments.
  • Analyze and approve assessment and investigation reports.
  • Analyze and Approve Third Party claims proposals on negotiations parameters.
  • Approve invoices from external assessors, investigators and other service providers.
  • Vet and recommend the approval of the panel of garages and salvage buyers.
  • Be a member of the Salvage Tender Committee and ensure a speedy disposal of Salvages
  • Provide monthly claim reports for internal and external use.
  • Pursue recovery from third parties and/or third party insurers.
  • Handle enquiries and approvals on payment of excess.
  • Handle negotiations and customer complaints from the insured or intermediaries.
  • Ensure proper update of the claim files both in the system and physical files.
  • Detect and investigate fraudulent claims and collect proper evidence to effectively repudiate and/or defend such claims
  • Maintain and update a pricing record of spare parts for effective analysis of Assessors reports
  • Attend court for hearings as a witness in recovery proceedings.
  • Effectively manage the Department's cash allocation/budget.
  • Bachelor’s degree course in Mechanical Engineering or related degree course from a recognized institution.
  • Diploma in Insurance (mandatory) for non-insurance degree holders
  • Management training will be an added advantage.
  • Five years progressive hands on working experience in motor insurance industry is compulsory, two of which must be at a supervisory/management position.
  • Assessment and approving insured motor vehicles accident damage (own damage & Third Party Property Damage claims).
  • Polished MS office skills
  • Must be conversant with names of motor vehicle body parts and the rates for parts and labour.
  • Possess strong interpersonal, communication and negotiation skills.
Motor Assessor

The Motor assessor’s role will be to assess insured motor vehicles accident damage (own damage & Third Party Property Damage) and provide accurate and timely reports

Main Responsibilities
  • Assessment of the accident vehicle within 48 hours and submit an assessment report.
  • Negotiate with the garages on the repair costs.
  • Source for spare parts at reasonable prices where and if need arises.
  • Visit the garage to monitor progress of repairs.
  • Prepare supplementary assessment reports if need be.
  • Re- assessment of the repaired vehicle, preparation and submitting of assessment reports.
  • Prepare a pre-theft valuation reports.
  • Verify towing and windscreen claims, verify radio cassette quotation and  receipts & submit a report on the same within 48 hours of instructions
  • Evaluate quantification of Third Party Property Damage claims and prepare a report within 48 hours of instructions
  • Verify receipts and documents in support of own damage & Third Party Property Damage claims.
  • Check for breach of policy by the insured vis a vis vehicle damage and circumstances of the accident.
  • Attend to any other special investigation or assessment instructions as may be assigned.
  • Attend court for hearings as a witness in Third Party Property Damage claims/recovery proceedings.
  • Detect and investigate fraudulent claims and collect proper evidence to effectively repudiate and/or defend such claims
  • Maintain and update a pricing record of spare parts for effective analysis of Assessors reports
Skills and Requirements
  • Diploma course in Mechanical Engineering or related course from a recognized institution
  • Minimum 2 years relevant experience
  • Certificate of Proficiency (COP) in insurance from College of Insurance, preferably motor chapter subject
  • Ability to carry out motor assessment and re-inspection of repaired motor vehicles
  • Preparation of assessment and re-inspection reports
  • Ability to negotiate repair costs with garage owners
  • Must have clear understanding of the market prices of spare parts for various makes of vehicles
  • Ability to analyze assessment reports from external assessors and give recommendations
  • Ability to work independently is a must, with an energetic “can do” attitude to work.
  • Excellent time management and communication skills both in verbal presentation and writing
  • Polished computer skills (MS Office Suite)
How to Apply

Individuals who meet the above requirements should send their applications to the email below stating their current and expected salary along with a detailed CV to reach us on or before 23th September 2015. 

Please indicate the job being applied for in the subject heading of your email.

Only short listed candidates will be contacted. 

Directline Assurance is an equal opportunity employer. 

We value the diversity of individuals, ideas, perspectives, insights and what they bring to the workplace. 


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