StarTifmes
Media seeks to appoint suitably qualified individuals to assume the role
of Telesales Call Center Agents.
Department: Call Center
As the first line customer liaison, the primary role is to:-
·
Make contact with businesses with full information on service /
program.
·
Make sales by offering the correct information and enrolling new
customers.
·
Handle customers enquiries promptly, efficiently and
professionally to fulfill the call center’s expectations and meet the set
service and sales target
Qualifications / Skills / Competencies
·
Diploma in sales and marketing or any other related fields.
·
Excellent telephone communication skills.
·
Agility; The ability to think on your feet. Active listening/
Analytical thinker i.e. listening and thinking at the same time
·
At least 1-2 years working within a sales environment preferably
in a proactive telemarketing role.
·
Previous experience is an added advantage.
Duties and Responsibilities
·
Contact dormant customers directly by telephone to make sales by
setting appointments or qualifying prospects.
·
Resolve customer dormancy issues and leave them satisfied.
·
Use a database to identify customers who have bought a product
in the past.
·
Build repeat sales through strong customer relationships by
focusing on customers’ wants and needs.
·
Check customer satisfaction degree after a sale.
·
Improve customer relationships and increase customer retention.
·
Gather and document information about the customer and the
product.
·
Perform any other duties that may be assigned.
·
Increase company revenue
·
Appointments or qualifying prospects.
Remuneration: An attractive and competitive
salary structure on offer.
Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the position is filled.
Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke
Kindly include names of three referees and a daytime telephone contact.
Interviews will be done on a rolling basis until the position is filled.
Only
shortlisted candidates will be contacted.
