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Call Center Agents Jobs in Kenya

StarTifmes Media seeks to appoint suitably qualified individuals to assume the role of Telesales Call Center Agents.

Department: Call Center
Reports to: Call Center Manager

Objective of the position:

 As the first line customer liaison, the primary role is to:-

·                     Make contact with businesses with full information on service / program.
·                     Make sales by offering the correct information and enrolling new customers.
·                     Handle customers enquiries promptly, efficiently and professionally to fulfill the call center’s expectations and meet the set service and sales target
Qualifications / Skills / Competencies
·                     Diploma in sales and marketing or any other related fields.
·                     Excellent telephone communication skills.
·                     Agility; The ability to think on your feet. Active listening/ Analytical thinker i.e. listening and thinking at the same time
·                     At least 1-2 years working within a sales environment preferably in a proactive telemarketing role.
·                     Previous experience is an added advantage.
Duties and Responsibilities
·                     Contact dormant customers directly by telephone to make sales by setting appointments or qualifying prospects.
·                     Resolve customer dormancy issues and leave them satisfied.
·                     Use a database to identify customers who have bought a product in the past.
·                     Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
·                     Check customer satisfaction degree after a sale.
·                     Improve customer relationships and increase customer retention.
·                     Gather and document information about the customer and the product.
·                     Perform any other duties that may be assigned.
·                     Increase company revenue
·                     Appointments or qualifying prospects.
Remuneration: An attractive and competitive salary structure on offer.

Qualified candidates should send their application letters and CV’s quoting relevant skills and experience to jobs@startimes.co.ke

Kindly include names of three referees and a daytime telephone contact.

Interviews will be done on a rolling basis until the position is filled. 



Only shortlisted candidates will be contacted.

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