An international airline is seeking
to recruit suitably qualified candidates for the following position:
Job Title: Sales Supervisor
Job Ref.: SDI245030
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
· Monitor
subordinates performance with respect to administrative procedures and their
efforts towards improvement of monthly sales activity.
· Survey
and analyze local market and review other airlines competitive activities.
· Encourage,
motivate and develop subordinates to increase productivity.
· Schedule
field visits to the travel and tourism agencies, offices, customers etc. and
monitor flow of work.
· Prepare
Sales Activity Reports as required. Set up future plans for expansion of
sales range at the station.
· Coordinate
with management for distribution of advertising materials to travel and tourism
offices.
· Ensure
implementation of approved policies and procedures applicable to sales.
· Monitor
areas for increasing and improvement of sales.
· Perform
other related functions as directed by management.
Knowledge and Experience
· Bachelor’s
degree in marketing or business administration
· Minimum
7 years’ experience in sales in airline industry
· Computer
literacy with fluency in Microsoft Office.
Skills and Competencies
· Good
planner and organizer
· Good
PR communication skills
· Good
analytical skills
· Team
player
· Result
oriented with ability to meet deadlines and targets.
· Confident
and self-driven individual
· Proactive,
decisive and adaptable
· Reliability
and responsibility
· High
degree of honesty & integrity
· Ability
to work structurally independently
· Smart
and presentable
Job Title: Supervisor Customer Services (CTO)
Job Ref.: SDI245029
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
Job Ref.: SDI245029
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
· Directly
supervise and coordinate the activities of CTO staff to ensure smooth
operations and customer satisfaction.
· Submitting
period sales reports as required.
· Solving
passenger complaints/issues relating to reservations and ticketing amicably.
· Ensure
implementation of approved policies and procedures applicable to reservations
and ticketing.
· Perform
other related functions as directed by management.
Knowledge and Experience
· University
degree or equivalent in Air Travel.
· Knowledge
of Amadeus ticketing and reservations
· Minimum
7 years’ experience in airline industry.
· Extensive
customer service experience.
· Computer
literacy with fluency in Microsoft Office.
Skills and Competencies
· Excellent
PR communication skills
· Good
planner and organizer
· Good
analytical
skills
· Team
player
· Confident
and self-driven individual
· Reliability
and responsibility
· High
degree of honesty & integrity
· Ability
to work independently and under pressure
· Smart
and presentable
Job Title: Customer Services Agent -
Level III
Job Ref.: SDI245028
Job Location: Nairobi / Kenya
Reports To: Supervisor Customer Services (CTO)
Industry: Travel / Aviation
Job Ref.: SDI245028
Job Location: Nairobi / Kenya
Reports To: Supervisor Customer Services (CTO)
Industry: Travel / Aviation
Key Accountabilities /
Responsibilities
· Receive
incoming sales and information telephone calls from customers, travel agencies
and ticket offices.
· Make
and confirm reservations.
· Handle
international reconfirmation calls; check documentation (visas etc) issue
receipt for tickets to passengers. Confirm waitlist passenger (when
possible).
· Sell
both domestic and international tickets. Attend to enquires by telephone
or personally concerning reservation and sales.
· Handle
the more complex international ticketing sales and advise customers on routing etc.
Knowledge and Experience
· University
degree or equivalent in Air Travel.
· Knowledge
of Amadeus ticketing and reservations
· Minimum
(3) years’ experience in airline industry.
· Experience
in customer service function.
· Computer
literacy with fluency in Microsoft Office.
Skills and Competencies
· Excellent
communication skills
· Good
planner and organizer
· Team
player
· Confident
and self-driven individual
· Reliability
and responsibility
· High
degree of honesty & integrity
· Ability
to work independently and under pressure
· Smart
and presentable
If you are interested in the position
and have the skills and talents our client is looking for, we would like to
hear from you.
Please send your application letter
including an up to date CV with 3 referees to eastafricaposting@gmail.com
(Subject of the email should be the title of the POSITION APPLIED FOR + JOB
REF)
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
Only shortlisted candidates will be
contacted.
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews