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Membership Assistant Job in Kenya (28K)

Job Title: Membership Assistant

 Marketing & Fundraising

Reports To:
 Head of Fundraising & Marketing


Remuneration: Kshs. 28,000 per month.

Job Purpose:
 Contribute to our fundraising objective through the efficient processing of membership forms and the sale of retail items.

Key Responsibilities

  • Interact with our clients through email, phone calls or face to face
  • Follow up with clients to remind them that their membership is due for renewal
  • Process clients’ membership data for renewal of membership or for new members
  • Be able to analyze the data and produce reports
  • Be computer savvy and good in data entry among the other duties listed in the job description.
  • Serving walk in clients at the office by processing memberships (new and renewal) as per laid down procedure.
  • Processing the membership applications received from the sales team as well as those received by post, accurately and in a timely manner.
  • Stock and sell shop items at the agreed prices and maintain proper records of sales, stock levels, etc. as required by the Retail Executive and the Finance & Admin department.
  • Issue the appropriate receipts for all donations received at the shop and submit them as per procedure.
  • Print and dispatch renewal notices once a month, following up to secure renewals and referring the more resistant ones to the Marketing Executive/Marketing Officer for follow-up
  • Record all complaints, complements and requests made by members or potential members and forward these to the Marketing Executive/Marketing Officer for action.
  • Ensure adequate supply of materials/information at membership contact points such as the Shop and other outlets
  • Prepare and submit periodic reports such as monthly shop sales reports, membership status reports, etc as required by your supervisor.
Job Specifications:
  • Academic Qualifications: ‘O’ or ‘A’ level
  • Professional Qualifications: Diploma in Sales and/or marketing
  • Level of Experience: 6 months to a year in customer service/data entry
  • Customer service skills
  • Keen eye for detail
  • Follow-up skills
  • Excellent communication skills
  • Self-organisational skills
  • Initiative
How to Apply
If you have the required experience & skills to succeed and seek a challenging opportunity, please send your application letter including an up to date CV with 3 referees to (Subject of the email should be the title of the POSITION APPLIED FOR + JOB REF)

If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.

Please DO NOT apply if you do not meet the requirements of the position. 

Only shortlisted candidates will be contacted.

NOTE: We do not charge any fees for receiving and reviewing applications or for interviews

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