Senior Manager, IT Change
Management
Job Ref: IT 11/2015
Department: IT
Key Responsibilities
·
Create, maintain and communicate Change / Problem management
strategies and policies.
·
Define and measure success metrics and monitor change process
& problems; highlighting areas for improvement through continual service
improvement program.
·
Complete Change/problem management assessments.
·
Establish metrics and reporting on Risk and Compliance, root
cause and error resolution tasks. Initiate, create and prepare technical
reports to summarize results and/or trends.
·
Lead and coordinate Change Advisory Board (CAB) meetings and
activities.
·
Provide assurance on risk mitigation and minimize impact of
change related events by chairing Change Management meetings with Application,
Development, Infrastructure and Business Units, including any other
stakeholder.
·
Provide stable and robust services as the organization's Problem
Lead; manage the life cycle of Problems through root cause analysis,
eliminating recurring incidents along with minimizing the impact of incidents
that cannot be prevented.
·
Responsible for day-to-day oversight and management of changes
ensuring necessary assessments/approvals are carried out.
·
Ensure governance of the Change Management Policies and
Procedures through continuous reporting, training and education.
·
Manage and coordinate the implementation of high risk changes
whilst managing stakeholder expectations.
·
Ensure tooling is in line with approved process, putting forward
ideas for improvements and participate in testing new releases.
Qualifications and Requirements
·
A Bachelor’s Degree in an IT or Business related field.
·
A Master’s Degree in an IT or business related field will be an
added advantage.
·
ITIL Certification is mandatory. Certification in Project/Change
Management is essential.
·
At least 6 years’ management experience in a busy IT environment
and must have:
1.
4 years’ Experience in IT Business Systems.
2.
3 years’ Experience in IT Projects
3.
2 years’ Experience in IT Change Management/problems and ITIL
Service Management methodology.
·
Experience in Emerging Technologies / Channels (e.g. Mobile and
Internet Banking) including
·
Banking Operations is preferred.
·
Vast understanding of the interaction between Change, Release
and Configuration management with other Service Management disciplines.
·
Strong persuasive, influencing and negotiation skills with
ability to positively and clearly communicate with varying audiences.
·
Good interpersonal skills with ability to establish new client,
relationships generating new Business.
·
Excellent planning, problem solving and analytical skills
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
Medical Claims Analyst
Job Ref: CBOK 08/2015
Department: KCB Insurance
The Position: Reporting to the
Healthcare Administrator - Bancassurance, the role holder will be responsible
for day to day engagement with medical providers to ensure quality healthcare
provision to members of medical schemes as well as analysis of medical bills
submitted for settlement.
Key Responsibilities
Key Responsibilities
·
Manage a 24 hour on-call services in management of medical
scheme issues.
·
Respond to queries, telephone calls, and letters from the
various stakeholders regarding the Banks's medical scheme.
·
Review all medical/surgical billings for reasonable and
necessary charges.Vet and analyse medical claims as per scope of cover whilst
ensuring strict adherence to set guidelines and TAT.
·
Prepare members’ reimbursement claims and payment of the credit
to the medical providers.
·
Prepare utilization reports as required by member / client.
·
Ensure reconciliation of medical providers’ bills & accounts
on an ongoing basis or on demand including visits to providers; recommend
appropriate payment of dispute of billing, as necessary.
·
Evaluate claims referred for medical management and make
recommendations for follow-up, further investigation or documentation as
necessary.
·
Provide professional assistance to all the staff
members/dependents with chronic ailments and facilitating follow up in
specialists’ clinics.
·
Arrange emergency evacuations for medical scheme members’
country wide.
·
Update staff medical statements and ensuring all utilizations
are captured on a timely basis.
·
Provide staff training and member education on quality health
care cost containment and utilization.
·
Establish channels of communication with providers to
familiarize them with Bank’s guidelines.
·
Attends mediations and other hearings to inform and defend the
cost containment procedures, guidelines and decisions rendered.
·
Maintain records, prepare reports and other correspondence
related to the Medical Claims.
Qualifications and Requirements
·
A Diploma in Kenya Registered Community Health Nursing/ Clinical
Medicine/ Pharmacy and/ or any other medical related course i.e. Medical
Laboratory.
·
At least 3 years’ experience in a busy Health Insurance environment
with Claims Vetting & Care management.
·
Training in Basic and Advance Life Support.
·
Computer literate and familiar with standard office software
applications.
·
Team player with strong communication, interpersonal and
persuasive skills.
·
Good planning and organization skills with the ability to
deliver effectively under strict deadlines.
·
Attention to detail.
·
Great ability to build and maintain strong working relationships
with a wide range of internal and external stakeholders.
·
Ability to maintain strict confidentiality and integrity of all
information in their possession.
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
Bancassurance Training
Manager
Job Ref: CBOK 07/2015
Department: KCB Insurance
The Position: Reporting to the Group
Head of Bancassurance, the role holder will be responsible for the design,
development and delivery of training on Bancassurance products to enable role
competence, regulatory compliance and skills development of Bank’s employees
with the aim of building capacity and driving performance.
Key Responsibilities
Key Responsibilities
·
Responsible for training on all Bancassurance products to the
Bancassurance team, Sales Units and Branch network.
·
Formulate input to the Training Needs Analysis (TNA), training
calendar, training delivery, training curriculum; aides and tools (development,
maintenance, review, research, content, documentation, media) relating to
Bancassurance.
·
Develops/reviews and maintains training curriculum, content,
materials documents, manuals, aids, tools, and media relating to Bancassurance.
·
Deliver training courses and programs relating to Bancassurance.
·
Coordinate persons involved in delivering training relating to
Bancassurance (training delivery, internal line trainers, external trainers,
training facility management)
·
Maintain relationships with INTERNAL / EXTERNAL customers/
stakeholders/ supplies within Bancassurance space i.e. Line Managers, Training
Service Providers, Curriculum Developer and Learning Institutions and Enabling
Shared Services Units.
·
Maintain data, records and statistics relating to Bancassurance
including TNA documents, training calendars, staff learner days and training
evaluation.
·
Monitoring and reporting on the budget relating to Bancassurance
training ensuring adherence to approved budget.
·
Deliver and facilitate Bancassurance training events across
various Business Units and geographic locations.
Qualifications and Requirements
·
A University degree with specialization in Insurance, Actuarial
Science, Finance or Business management; a Master’s degree is preferred.
·
AIIK Diploma or ACII Professional Qualification (or at least 6
credits) is mandatory.
·
At least 6 years’ experience in the Insurance Industry 4 of
which must be at Management level in an Insurance Company, Insurance
intermediary (in training, Underwriting, Claims or Relationship Management) or
an Insurance Training institute.
·
Have an In-depth understanding or working knowledge of both
General and life insurance products.
·
Flexibility of travel is a requirement.
·
Excellent communication and presentation skills.
·
Capacity to work with minimum supervision to meet strict
deadlines and demands of the job.
·
Excellent people management and leadership skills; innovative
and motivating attitude.
·
Strong interpersonal and negotiating skills; ability to
establish strong working relationships with a wide range of internal and
external stakeholders
·
Excellent planning, problem solving and analytical skills
·
Proficient in the use of Microsoft office software
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
Manager, e-Channels
Support
Job Ref: IT 08/2015
Department: IT
Purpose: Reporting to the
Senior Manager, E-Channels, the job holder will support and coordinate the
Banks electronic channels initiatives; (internet, mobile, branch, ATM, Cards
and agency) and related infrastructure as business delivery channels for both
bank corporate and retail customers to ensure seamless service.
Key Responsibilities
Key Responsibilities
·
Provide technical support for existing e-Channels systems and
implementation of related projects.
·
Contributing to an excellent customer experience by ensuring
proper implementation and availability of electronic banking channels.
·
Troubleshoots and provides technical support for electronic
channels.
·
Provide technical support in projects involving Card Systems,
POS Terminals mobile banking and Agency Banking solutions and specialized
electronic banking systems
·
Recreates client issues in test environment,
Identifies/documents how applications and systems interact to support business
processes
·
Handles complex calls/solutions that require analysis and
research. Works on multiple projects as the subject matter expert. Works on projects/issues
of medium to high complexity that require demonstrated knowledge across
multiple Products.
·
Enhance and develop new channels
·
Provides in-depth product support by resolving incoming
inquiries escalated by Tier1 support and escalates to vendors as necessary.
·
Ensure compliance of SLAs with system vendors
·
Develop, Test and implement Business Continuity plans for
electronic channels
·
Plan the implementation of any products or services on the
internet banking / acquiring and mobile solutions platforms
·
Avail tools to generate daily reports on prior day performance
to send out to different business units
·
Monitor the performance of the Card Switch, ATMs and POS
Terminals to ensure smooth running of these systems.
·
Execute project plans (follow best practices in project
management).
Qualifications and Requirements
·
A University degree in Information Technology or Computer
Science from a recognized university. IT system qualification is preferred.
·
Master’s degree an added advantage.
·
Certification in Oracle Database management, Linux, MySQL, JBOSS
Required.
·
Programming skills preferably JAVA, .NET
·
POS programming and switch implementation as added advantage.
·
At least three (3) years working experience with electronic
channels.
·
Demonstrate high integrity.
·
Team player with ability to work long hours.
·
Innovative and creative use of technology to solve problems.
·
Good data analytical skills, both financial and non-financial.
·
Training in Risk management.
·
Good communication, planning and organization skill.
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
Assistant Underwriting
Manager
Job Ref: CBOK 09/2015
Job Ref: CBOK 09/2015
Department: KCB Insurance
The Position: Reporting to the
Underwriting & Claims Manager, the role holder will be responsible for
maintaining daily operations of the team and preparing analysis / reports of
the Underwriting function.
Key Responsibilities
Key Responsibilities
·
Management of day to day Corporate, SME and retail underwriting.
·
Ensure strict adherence to set guidelines and TAT on Business
placement, policy issuance and risk management recommendations by Underwriters,
Clients, Branch Insurance teams and other third party providers.
·
Ensure timely submission of policy documents and other insurance
covers to Branch network and Clients.
·
Ensuring premium is collected as per the laid down procedures on
all business underwritten and placed with Underwriters.
·
Handle Customer enquiries and maintain strong relationships with
all stakeholders.
·
Provide technical guidance and underwriting support to Branch
network Insurance Teams
·
Regularly review the underwriting processes and offer
recommendations on necessary measures to improve efficiency.
·
Keep management updated on any developments in the Underwriting
market that impact the Business.
·
Preparing analysis and reports as required.
Qualifications and Requirements
·
A Business related university degree from a recognized
institution
·
AIIK Diploma or ACI Diploma (or at minimum of 5 Credits) is
required.
·
At least 5 years’ experience in Underwriting (motor and
non-motor) preferably within an Insurance underwriting house or a large
Insurance Intermediary firm.
·
Experience in Bancassurance is preferred.
·
Good planning and organizational skills with the ability to work
independently to meet strict deadlines
·
Strong customer service orientation.
·
Excellent Underwriting documentation and Broker management
skills required.
·
Great communication and report writing skills.
·
Strong interpersonal and negotiation skills with an ability to
develop working relationships with a wide range of internal and external
partners.
·
Excellent problem solving and analytical skills with attention
to detail.
·
Proficient in the use of Microsoft office and insurance related
systems.
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
Manager, Operational Risk
Job Ref: RISK 02/2015
Department: Risk
The Position: Reporting to the Head
of Operational Risk, the Manager will be responsible for the development and
implementation of operational risk management systems to support the
operational risk management tools.
Key Responsibilities
Key Responsibilities
·
Develop and implement tools, for identification, assessment and
monitoring of operational risks in line group operational risk management
policy i.e. risk and control self-assessment (RCSA), Incident/loss data
management (LDM), Key Risk Indicators and Control testing procedures.
·
Day to day Operational risk management process through
conducting risk workshops with business and operational support unit to
identify, assess, manage, monitor and report risks on a continued basis.
·
Ensure that implemented ORM systems are in line with KCB system
development life cycle as per KCB Information Security policy.
·
Evaluate ORM systems requirements and changes to support a
robust automated ORM environment.
·
Design flexible mapping between multiple data hierarchies for
intelligent MIS reporting purposes for senior management reporting in
consultation with operational risk managers.
·
Design extraction and analysis of unified metadata architecture
for easy restructuring of data from disparate systems using ETLs to make
meaningful MIS data.
·
Oversee development of business continuity plans for developed
solutions in line with existing policy including system documentation (source
codes) and data base design.
·
Management and maintenance of operational risk management
database and operational risk management portals.
·
Design, develop, implement and maintain operational risk
management software s within set timelines and quality standards.
·
Work closely with IT security to ensure that developed
applications are well secured and established standards.
Qualifications and Requirements
·
Bachelor’s degree in Computer Science, Information Technology or
related discipline. A Msc. in Information system will be an added advantage.
·
Full understanding and command of SQL programming language and
fourth generation language C sharp or VB.net programming language.
·
Prior experience with database management especially oracle or
SQL Server 2005/2008.
·
Experience in Application Development and Web Development
·
Three years working experience in object oriented programming.
(preferably using .NET framework)
·
Certification in Database management of application management.
·
Prior working experience in a financial institution and
knowledge of Operational risk management under Basel II framework
will be a distinct advantage
·
Experience in Web Development and Reporting Tools will be an
added advantage
·
Ability to meet deadlines for multiple projects
·
Good communication skills, ability to work in a fast paced team
environment
The above positions are demanding roles which the Bank will
provide a competitive package for the successful candidates.
If you believe you can
clearly demonstrate your abilities to meet the criteria given above, please
submit your application with a detailed CV, stating your current position,
remuneration level, e-mail address and telephone contacts quoting the job
title/reference in the subject field to recruitment@kcb.co.ke.
To be considered your application must be received by Aug. 7, 2015.
Only short listed candidates will be contacted.
To be considered your application must be received by Aug. 7, 2015.
Only short listed candidates will be contacted.