Job Title: Front Office Manager
Reports to: Hotel Manager.
Job Location: Based in Uganda.
Compensation: Competitive
Compensation.
The Front Office Manager provides
leadership and support to all members of the Front Office, implements and
enforces the Hay Adams Standards of Excellence in all areas supervised.
Essential Duties & Responsibilities
- Manage and monitor activities of all employees
in the Front Office department making sure they adhere the standards of
excellence and to the guidelines set, hotel policies and procedures,
coaching, training and correcting where needed.
- Maintain a professional and high quality
service oriented environment at all times.
- Act as manager on duty for the hotel, dealing
with complaints, problem solving, disturbances, special requests and any
other issues that may arise.
- Inform all Front Office staff of daily
activities, group and VIP arrivals as well as special requests and repeat
guests. Check accommodations, making sure any special requests are carried
out accordingly, greet guests upon arrival and ensure escort to
accommodations if appropriate.
- Undertake full responsibility for Scheduling
and Payroll of the department.
- Undertake full responsibility for managing
operating expenses and purchasing for the department
- Set Front Office Budget, monitor Profit &
Loss and cash handling throughout the year. Supervise Upsell program at
the Front Office and work as part of the Yield Management team to try and
maximize revenue for the hotel.
- Work closely with the Housekeeping Department
to improve guest services and foster cross departmental communication.
- Coordinate daily activities with hotel
management team on a daily basis.
- Hold monthly department meetings keeping staff
informed of all activities in the hotel, reinforcing Standards of
Excellence and promoting a strong team atmosphere and culture.
- Be aware and able to enforce all
fire-life-safety procedures. Remain current in all updates with regards to
new procedures and training. Ensure staff is fully trained in emergency
procedures. This position is a member of the hotel’s emergency response
team.
Qualifications:
Supervisory Responsibilities:
Supervisory Responsibilities:
- Responsible for supervision and training of
all Front Office employees including but not limited to Assistant Front
Office Managers, Management Trainees, Concierge, Bell and Door staff,
Night Manager, Night Auditor and Lobby Ambassador.
Education & Experience
requirement:
- High School diploma, general education degree
or international equivalent required. College degree preferred.
- 3 Years related working experience.
- Previous Front Office experience in
supervisory/management capacity in a luxury property required. Previous
customer service and general computer experience required.
- Property Management Software experience
preferred.
Language Skills:
- Excellent knowledge of the English language is
mandatory as well as the ability to speak, read and write clearly.
- Must be able to listen to, read and/or write
instructions, memos, short correspondences and messages.
- Second language preferred.
How to apply:
Please note that only candidates
submitting a complete CV/resume and cover letter will be considered.
Candidates should apply at:http://career.nftconsult.com/index.php?m=careers&p=showJob&ID=1582
Starting date is as soon as possible and as such the position will remain open until filled.
Applicants are highly encouraged to
apply ASAP.
Successful Candidates :
- Should be willing to relocate to Uganda.
- They should also have a valid passport.
- Having a work permit to work in Uganda is an
added advantage but not necessary.
