Our Client is a 5 Star Hotel
currently looking for a Front Office Manager
The main responsibilites of the selected candidate will be to :
The main responsibilites of the selected candidate will be to :
- Manage day-to-day operations of the front
office department which include, frontdesk, concierge, guest relations,
executive club and PABX.
- Ensure all staff are properly trained on all
systems, standards and procedures to effectively carry out their job
functions
- Ensure guests receive prompt, professional
attention and personal recognition
- Ensure total guest satisfaction in accordance
with Brand Standards
- Regularly conduct routine inspections of the
front office and public areas to ensure the appearance of such areas
reflects highly on the hotel, brand and Company
- Analyse guest satisfaction data and develop
and implement plans to achieve established goals related to guest
satisfaction scores, front desk activities, etc
- Achieve budgeted revenues, control labour
costs and expenses, and maximize profitability within all areas of the
front office
- Establish, implement, and maintain training
and procedures for PABX to serve as a central communications point during
emergency/crisis situations
- Promote teamwork and quality service through
daily communication and coordination with other departments
- Serve as “manager on duty” as required
including weekends, nights and public holiday
Desired Skills and Experience
The ideal candidate will :
The ideal candidate will :
- Hold a Bachelor’s degree in Hotel
Management/Business Administration
- Have a minimum of 3 years experience in Front
Office/Guest Service management experience or an equivalent combination of
education and experience
- Must speak fluent English. Other
languages will be considered an asset
- Possess excellent communication skills both
verbal and written
- Have a proven track record in managing,
leading and developing a team
- Demonstrate ability to interact with guests,
employees and third parties
- Possess excellent problem solving, reasoning,
motivating, organisational and training skills
- Be discrete and confidential
- Be able to work in a dynamic environment
- Be self-motivated, able to work under pressure
and adhere to deadlines
- Portray a professional image commensurate with
the values of the Company
Package: 100,000
- 150,000
If you feel you fit the above role, please send your CV with a PASSPORT Photo only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
If you feel you fit the above role, please send your CV with a PASSPORT Photo only quoting the job title on the email subject to jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for
interview will be contacted.