Vates Corp provides analysis,
assessments and specialised consultancy enabling companies to understand and
mitigate threats and risks when operating in dynamic and complex environments
in Kenya and throughout sub-Saharan Africa.
Vates Corp is seeking Duty Watchkeepers who will be expected to respond quickly and
appropriately to incidents.
General Description: As a Duty Watchkeeper, you will be expected to work
as part of a team in a variable shift pattern to effectively monitor, collate
and respond, to provide incident support on a 24/7 basis.
Your main aim will be to ensure that
all electronic systems, processes and procedures meet service levels and the
needs of the business, in support of client operations.
Duties and Responsibilities
- Daily collation and processing of current
information and the production and dissemination of alerts by SMS and
email.
- Daily oversight of all tracking platforms and
operations
- Monitoring the IT systems used within the
Operations Centre and input data as and when required.
- Keeping accurate records of operations.
- Being part of a team providing a 24/7 support
to clients. This will involve relaying information requests and events to
the appropriate authority.
- Performing any other reasonable tasks as
assigned.
Qualification, Experience and Skills
- Education of University Degree Level, may
accept Diploma level with experience
- Knowledge of control room operations and
proven experience in a similar role
- Strong conceptual and analytical skills
- Excellent oral and written communication
skills
- Demonstrated proficiency in Microsoft Office –
Word, Excel, PowerPoint, Google Earth/Maps and other business platforms
- Knowledge of communicative and tracking
technology
- Proven ability to manage complex matters in a
transparent and comprehensive manner
- High personal standards of time management,
presentation, and integrity
- High level of attention to detail and
thoroughness
- Flexible and responsive to events
- Able to demonstrate discretion and engender
trust
- Able to work in a variable shift pattern with
hours that may vary according to operational need
- Excellent Kiswahili and English language skills,
knowledge of Somali, French or Arabic a plus
- Current Kenyan Certificate of Good Conduct
If you are interested in the job send
your CV and contact details to hr@vatescorp.com by 19th August 2015, and
indicate Duty Watchkeeper as the title of your email.
Only shortlisted candidates will be contacted for interviews.
Applications are welcome from all suitably qualified individuals irrespective of race, gender or disability. All applications will be treated on merit basis through fair and open competition.
Vates Corp does not appoint any agents to process job applications or arrange interviews and expects no fees to be paid to anyone.
