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Bureau Supervisors Jobs in Kenya

We are currently recruiting for a qualified and experienced Bureau Supervisors

We are seeking an individual who is qualified to individual who will primarily be responsible for build relationships with new and existing business customers with the goal of providing total copy and print solutions as well as enhancing the sales capabilities of all Copy & Print Customer Service Assistants.

Key Responsibilities include:
  • Continuously determine and develop sales growth opportunities within existing business customers to drive profitable sales in Chapa Copy print shops, focusing on in store business development and growth, high level of customer service.
  • Ensure the bureau consistently produces quality products by implementing appropriate quality control thus ensuring the work is done to perfection and service and delivery is timely.
  • Maintain and support existing accounts and ensure all levels of service and quality are being met to customer’s expectations.
  • Develop a sales culture in store (referrals, lead generation, up-selling & great customer service) to increase continuous product awareness. 
  • Grow copy & print customer base by actively prospecting and building relationships with business customers, focusing on identifying top business customers in order to provide them with an ongoing total print solution.
  • Stock management and stock taking on daily basis; ensure supplies are at acceptable level to avoid any monitoring the daily sales and submitting a financial report at the end of each day.
  • Employee management, daily reporting time.
  • Receiving and orienting all new staff into the bureau; ensure proper orientation, required basic training.  
  • Develop and implement continuous training, coach and mentoring Customer service assistants to achieve results and build strong customer relationships and team work.
  • Consistently find ways to ensure Customer Service assistants are satisfied and recognized for wins
  • Maintain adherence to all company policies and procedures; Perform other related duties as assigned
  • Any other duties assigned by the line manager
Qualifications / Knowledge / Experience:
  • Bachelor’s Degree in Business Administration or related field, 2-4 years progressive retail or printing industry experience, preferably in a supervisory capacity. 
  • Proven experience developing relationships with new and existing customers leading to profitable sales. 
  • Basic Computer Skills
  • Results oriented, self-motivated, and driven by both financial and career opportunities
  • Experience selling in a copy and/or print environment
  • Managing Execution: delegates responsibility and conveys clear expectations
  • Focus on Service: identifies and anticipates customer requirements, expectations and needs
  • Engage and Inspire: projects a positive image and serves as a role model to other’s
  • Developing Others: provides feedback, coaching, and guidance to enhance others development
  • Building Relationships: relates to people in an open, friendly, accepting manner
  • Leveraging Diversity: creates a respectful and inclusive environment
  • Results Orientation: demonstrates a strong drive to achieve meaningful results leveraging sales data and metrics
  • Adaptability: adapts appropriately to competing demands and shifting priorities
Application Process
If you meet these criteria and are enthusiastic about print production and have the drive and passion for customer service, we would very much welcome your application. 

Please email your CV to  by 27th August,2015

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