An international airline is seeking
to recruit suitably qualified candidates for the following position:
Job Title: Sales Supervisor
Job Ref.: SDI245030
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
- Monitor subordinates performance with respect
to administrative procedures and their efforts towards improvement of
monthly sales activity.
- Survey and analyze local market and review
other airlines competitive activities.
- Encourage, motivate and develop subordinates
to increase productivity.
- Schedule field visits to the travel and
tourism agencies, offices, customers etc. and monitor flow of work.
- Prepare Sales Activity Reports as
required. Set up future plans for expansion of sales range at the
station.
- Coordinate with management for distribution of
advertising materials to travel and tourism offices.
- Ensure implementation of approved policies and
procedures applicable to sales.
- Monitor areas for increasing and improvement
of sales.
- Perform other related functions as directed by
management.
Knowledge and Experience
- Bachelor’s degree in marketing or business
administration
- Minimum 7 years’ experience in sales in
airline industry
- Computer literacy with fluency in Microsoft
Office.
Skills and Competencies
- Good planner and organizer
- Good PR communication skills
- Good analytical skills
- Team player
- Result oriented with ability to meet deadlines
and targets.
- Confident and self-driven individual
- Proactive, decisive and adaptable
- Reliability and responsibility
- High degree of honesty & integrity
- Ability to work structurally independently
- Smart and presentable
Job Title: Supervisor Customer Services (CTO)
Job Ref.: SDI245029
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
Job Ref.: SDI245029
Job Location: Nairobi / Kenya
Reports To: Regional Manager
Industry: Travel / Aviation
Key Accountabilities / Responsibilities
- Directly supervise and coordinate the
activities of CTO staff to ensure smooth operations and customer
satisfaction.
- Submitting period sales reports as required.
- Solving passenger complaints/issues relating
to reservations and ticketing amicably.
- Ensure implementation of approved policies and
procedures applicable to reservations and ticketing.
- Perform other related functions as directed by
management.
Knowledge and Experience
- University degree or equivalent in Air Travel.
- Knowledge of Amadeus ticketing and
reservations
- Minimum 7 years’ experience in airline
industry.
- Extensive customer service experience.
- Computer literacy with fluency in Microsoft
Office.
Skills and Competencies
- Excellent PR communication skills
- Good planner and organizer
- Good analytical
skills
- Team player
- Confident and self-driven individual
- Reliability and responsibility
- High degree of honesty & integrity
- Ability to work independently and under
pressure
- Smart and presentable
Job Title: Customer Services Agent -
Level III
Job Ref.: SDI245028
Job Location: Nairobi / Kenya
Reports To: Supervisor Customer Services (CTO)
Industry: Travel / Aviation
Job Ref.: SDI245028
Job Location: Nairobi / Kenya
Reports To: Supervisor Customer Services (CTO)
Industry: Travel / Aviation
Key Accountabilities /
Responsibilities
- Receive incoming sales and information
telephone calls from customers, travel agencies and ticket offices.
- Make and confirm reservations.
- Handle international reconfirmation calls;
check documentation (visas etc) issue receipt for tickets to
passengers. Confirm waitlist passenger (when possible).
- Sell both domestic and international
tickets. Attend to enquires by telephone or personally concerning
reservation and sales.
- Handle the more complex international
ticketing sales and advise customers on routing etc.
Knowledge and Experience
- University degree or equivalent in Air Travel.
- Knowledge of Amadeus ticketing and
reservations
- Minimum (3) years’ experience in airline
industry.
- Experience in customer service function.
- Computer literacy with fluency in Microsoft
Office.
Skills and Competencies
- Excellent communication skills
- Good planner and organizer
- Team player
- Confident and self-driven individual
- Reliability and responsibility
- High degree of honesty & integrity
- Ability to work independently and under
pressure
- Smart and presentable
If you are interested in the position
and have the skills and talents our client is looking for, we would like to
hear from you.
Please send your application letter
including an up to date CV with 3 referees to eastafricaposting@gmail.com
(Subject of the email should be the title of the POSITION APPLIED FOR + JOB
REF)
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
If you are not interested in this opportunity today, please refer any friend or colleague you know that might suit the required profile.
Please DO NOT apply if you do not meet the requirements of the position.
Only shortlisted candidates will be
contacted.
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews
NOTE: We do not charge any fees for receiving and reviewing applications or for interviews