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Recruitment in Orange Telkom, Nairobi, Kenya

Position: Business Consultant
Reporting to: Business Consulting Manager
Range: R2L
Department: Business Market    

Role Purpose:  He/she will oversee the conceptualization, planning, development and implementation of technical solutions within the Business Solutions Consulting & Commercial section and support the sales teams within Business Market department to deliver tailor made solutions to TKL’s customers.

Key Duties and Responsibilities
  • Oversee the design of customer solutions to address expressed business needs and goals while leveraging TKL’s products and services.
  • Manage and drive innovations by offering tailor made solutions to drive high value sales.
  • Work as a knowledge leader in business, industry or competitive intelligence. Transitions all information gathered during the sales cycle to the business to business team.
  • Scout for business consulting opportunities without any limitations including high end service integration that will generate revenue growth (lead generation).
  • Ensure full support on large and medium account managers on day to day technical enquiries.
  • Deliver professional presentations and demonstrations to customer, technical and management personnel and communicate with sales and product managers regarding customer needs.
  • Investigate new technologies and third party components and innovate new products and services.
  • Identify internal and external partners needed to build end-to-end solutions.
  • Identify internal and external costs and initialize the model adapted to the project business case.
  • Ensure delivery of professional presentations and demonstrations.
  • Participate in events as subject matter experts as and when required.
  • Draft ICT roadmap & master plan as a paid service.
Academic / Professional Qualifications
  • A Bachelor degree of Science (or equivalent) from a recognized university with at least second class upper in telecommunications/Computer/Science/Electrical / Electronic engineering or IT degree
Key Competencies:
  • Technology and Industry Expertise in varied fields
  • Product engineering and re-engineering skills
  • Excellent proposal writing and presentation skills
  • High End Selling Skills
  • Highly creative and innovative
  • Integrity & Confidential
  • Industrious & excellent problem solving skills
  • Professional Maturity; Self-driven

Position: Strategic Partnership Manager 
Reporting to: Head of Business Consulting, Commercial & Partnership
Range: R2U
Department: Business Market

Role Purpose:
 She/he will oversee the conceptualization, planning, development and implementation of strategic partnerships in a bid to offer and increase value added solution to TKL existing commercial offers.

Key Duties and Responsibilities
  • Lead implementation of various initiative cross-functionally, identify roadblocks and provide recommendation for partners
  • Manage TKL strategic partners, maintain relationships at the executive levels and across the organization
  • Develop strategic partnership plan with an eye towards identifying creative initiatives
  • Ensure partners are fulfilling their contractual obligation and TKL is providing the required support.
  • Develop a joint business plan for the Partner that defines each go-to-market initiative with key sponsors from the Partner and relevant individuals from TKL. Quarterly review of the plan with milestone metrics and progress tracking mechanism
  • Oversee effective quarterly closing cycles with TKL partners
  • Develop effective governance to management at Partner and TKL on major deals
  • Develop and own relationships with senior Partner sponsors, drive alignment with TKL
  • Be key source of insight into Partner landscape / news
  • Collaborate with Marketing on joint go-to-market plan
  • Lead the development of joint solution offerings
  • Work with Commercial team to grow run-rate business
Responsibilities / Managerial activities
  • Coordinate the work plans of the commercial teams assigned to various segments within the sector
  • Provide leadership to the commercial team by mentoring, motivating, encouraging, and delivering results; Responsible for building and growing the team; Plan and direct staffing, training, and performance evaluations
  • To realize the job descriptions for all new jobs that will appear in his/her team
  • To update the job descriptions for all the jobs in his/ her team if there are any changes in the activity of the team
  • Prepare budgets and approve budget expenditures; Controls expenses to meet budget guidelines
Academic / Professional Qualifications:
  • Bachelor’s Commerce (or equivalent) from a recognised university
  • Master’s degree will be an added advantage
  • Membership in related professional regulatory body
  • Certifications accreditation in relevant areas
  • 4 to 6 years’ experience in partnership management with a professional service organization
Key Competencies:
  • Ability to Lead complex initiatives with a strong commercial acumen
  • Excellent stakeholder management skills
  • Excellent proposal writing and implementation skills
  • Excellent stakeholder management skills
  • Excellent proposal writing and implementation skills
  • Excellent analytical skills
  • High level of  entrepreneurial & strategic thinking
  • Integrity & Conflict of Interest Management
  • Professional Maturity
This position is opened to Kenyan citizens only. 

Position: Business Developer
Reporting to: Direct Sales Territory Manager
Range: R3
Department: Business Market    

Role Purpose:
 He/she will drive and execute the planning, development and implementation of end to end sales & business development plan for a sustainable growth in revenue and market share growth within the targeted market.

Key Duties and Responsibilities
  • Meet and exceed sales targets by placing products and driving revenues  within targeted customers. Contribute heavily to the overall revenue growth of the sector through aggressive and effective selling of the focus product within Target Market/ Region. Compliments company’s efforts in ensuring the revenue is integral, profitable and translate to cash.
  • Accountable for overall business development, relationship and sales development. Managing and working with the expanded team, provide overall business acquisition strategy and approach; opportunity risk, assessing situations, making recommendations, and implementing planned contingencies.
  • Ensure all development plans, business cases, and related documentation at both the executive summary level and line management detail level are reported and kept up to date. Provide critical communication links to the customer, business units and other necessary functional organizations.
  • Ensure accuracy and timeliness of reporting in sales quotations, proposal, tenders, sales pipeline, opportunity & contract management
  • All regular and ad hoc sales reports & analysis
Academic / Professional Qualifications
  • Degree/Diploma from a recognized institution 
  • Minimum of 1 year experience in consultative selling and business development
Key Competencies:
  • Energetic, Self-driven and Motivated
  • Positive attitude, Optimistic & Humble
  • Honest, Ethical & Sincere
  • Quick sales generation and closing capability
  • Portfolio, pipeline, opportunity, people and process management skills 
  • Excellent skills in sales presentation, competitive proposal writing and business reporting
  • Strong Team player
This position is opened to Kenyan citizens only.

Position: Customer Relationship Manager
Reporting to: Head of Sales & Customer Relationship Management
Range: R2L
Department: Business Market    

Role Purpose: 
 He/she will oversee consultative selling and retention of existing key accounts within the Assigned Sector as well as conceptualisation, planning, development and implementation of end to end account management plan for a sustainable long-term business relationship between the assigned accounts and Telkom Kenya Ltd. 

Manage customer relationships to increase customer satisfaction, loyalty and retention.

Key Duties and Responsibilities
  • Account Development: Ensure overall account management and development through account development plans so as to build and maintain strong, long-lasting customer relationships with a view to maximize the lifetime value of the customer.
  • Key Contact Person: Be the lead point of contact for all matters specific to the customers within the defined account portfolio and develop a trusted advisor relationship with the customers.
  • New Sales Opportunities: Meet and exceed sales targets by developing long-term relationships within the targeted customers and by identifying upselling and cross-selling opportunities within existing accounts.
  • Revenue growth: Ensure overall revenue growth within his/her target market list through churn reduction.
  • Cash & Collections: complement company’s efforts in ensuring that billed revenues translate to cash by managing the accounts reconciliation, ensuring prompt settlement, accelerating dispute resolution and debt collection from customers.
  • Contract Renewals: Manage contract renewals and proposal responses. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers.
  • Customer Improvement Programs: Ensure that customers are contacted where required and the customer improvement programs related to your assigned sector/customers are completed in time.
  • Internal Stakeholder Coordination: Manage and work with the expanded TKL team to provide overall account strategy and direction regarding; opportunity risk assessment, recommendations and implementing planned contingencies.
  • External / Customer Engagement: Develop multi-level and multi-functional relationships (CEO, CFO, CIO and Business Unit Leaders) to drive solutions that are innovative and provide value / benefit relative to the customer’s respective business needs; deepen and widen relationships with a long term focus.
  • Service Reviews: Ensure that all customers are constantly engaged as required.
  • Customer Satisfaction: Maintain a high level of customer satisfaction through timely and successful delivery of our solutions according to customer needs as well as timely resolution of customer after sales issues / conflicts.
  • Reporting: Ensure accuracy and timeliness in reporting the key account metrics
  • Sector Market Intelligence: Consolidate and share internal strategy improvement and market positioning of all the customer feedback and market intelligence gathered by self within the Assigned Sector.
Academic / Professional Qualifications
  • Bachelor’s Degree in Business, Finance or other relevant field (or equivalent)
  • Minimum of 3 years’ experience in high dollar value consultative selling and relationship management preferably within major accounts
Key Competencies:
  • Strong Leadership and Internal Stakeholder Management Skills
  • Excellent in communication, presentation, business reporting, competitive proposal writing and negotiation skills
  • High end sales generation and closing ability
  • Ability to project a strong, positive image of him/herself and the Company
  • Strong Organizational & Planning Skills
  • Strong problem solving skills: ability to solve customer issues, sometimes without seeing the actual problem first hand.
  • Strong financial skills by understanding the costs to serve and its impact on the Profit & Loss (P&L).
This position is opened to Kenyan citizens only.

Position: Sales Administrative Officer
Reporting to: Head of Business Administration
Range: R3
Department: Business Market    

Role Purpose: 
He/ She will be responsible for providing administrative support to the business market sales team. 

Ensure efficiency and effectiveness of the quote to bill process up to contract management. 

Provide end to end reporting for the business enterprise.

Key Duties and Responsibilities
  • Provide operational and administrative support to the sales team
  • Receive, inspect and validate all service applications for accuracy and completeness
  • Register all service applications for new orders, relocations, service upgrades, downgrades and changes to customer records onto the system accurately, timely and provide daily update reports on the same
  • Request for vetting and service surveys, and follow through for swift action
  • Issuing invoices to sales teams promptly after  customers sign up for service and successful vetted
  • Ensure  accuracy in billing from the 1st  invoice  to the recurrent invoices
  • Represent Business Market in billing revenue assurance meetings and dispute resolution committees
  • Assist Finance, Audit, Revenue Assurance  Account Managers and Orange Shops with access information on customer files
  • Ensure  validity of contract content/information
  • Ensure the filling of all service applications documents including contracts and LPO to ensure easy tracking management and retrieval process
  • Follow up on ceased contracts with billing team and retention team
  • Provision of e-bill credentials
  • Act as an interface between customer care and business market on service application issues
Academic / Professional Qualifications
  • University Degree or Diploma from a recognized institution
  • Certifications accreditation in relevant areas
  • A minimum of three years relevant experience is required. ICT bias will be an added advantage.
  • Project management skills
Key Competencies:
  • Honesty and integrity
  • Team-work, communication and co-operation
  • Self-motivated able to work under minimum supervision
  • Ability to work under pressure
  • Relationship management skills
  • Strong planning, organization and time management skills
  • Attention to detail
  • Customer orientation
This position is open to Kenyan Citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position. 

Application should be sent by latest 24 July 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.

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