CARE International in Kenya is
looking for a well organized and highly motivated individual who is
result-oriented to fill the following position:
Job Title: Knowledge Management & Learning Coordinator
Department / Project: Programs
Supervisor: Program
Quality Manager
Location / Duty Station: Nairobi
Grade: G
Job Summary & Purpose: The Knowledge Management & Learning Coordinator (KM&L) is a member of the Country Office program quality unit. The position coordinates the strategic KM efforts across CARE Kenya.
The incumbent will support the
organization in knowledge management, learning and development to facilitate
furtherance of CAREs work in Kenya and globally, to inform and be informed by
new knowledge from program innovations, to guide scalability, replication,
modifications using evidence to multiply impact.
The position supports the PQM and
program teams in identifying and prioritising areas of learning and ensures
approaches, systems and modalities are designed to support the learning
agenda.
The position will design cost
effective and mainstream learning opportunities within ongoing initiatives
including operations and action research, within regular monitoring or
evaluation activities rather than stand-alone initiatives.
The position will utilize information
to develop information materials/publications that includes trends,
achievements, briefing papers, updated research information to share with
internal and external stakeholders and in line with CARE Kenya’s program strategies,
goals and objectives.
The position is multi-faceted,
requiring an adept ability to work with others, negotiate change and
demonstrate the value of knowledge management across the organization.
Responsibilities and Tasks:
Responsibilities and Tasks:
R2. Technical Guidance and leadership for Knowledge
management, Learning and Development Efforts
- Lead the development/Update of KM&L
strategy in line with CAREs LRSP, program strategies and initiatives with
the view of guiding the learning agenda
- Coordinate the development and manage the
KM&L plan ensuring that each initiative’s learning agenda is developed
in a participatory manner, and its plan is viable, cost effective and is
implemented
- Coordinate with CO program team under the
leadership of ACD-P and with support of PQM, to operationalize the
KM&L strategic direction
- Implement an annual learning needs survey
assessment and improvement actions
- Coordinate the identification, prioritization
and implementation of at least 3 organizational learning events per fiscal
quarter.
- Support the development and operationalization
of learning opportunities across the organization (job shadowing, on-line
learning, informal learning opportunities)
- Support the program quality manager and ACD-P
to identify partnerships that further the learning agenda including
partnerships for research, M&E and quality improvements
R2. Organizational Transformational Change Efforts on
KM&L
- Provide technical leadership in developing and
managing organizational change processes that facilitates communication
and feedback mechanisms to support cultural change in CAREs transformation
agenda, learning and knowledge management agenda.
- Responsible for implementing the CARE Kenya
Knowledge Management Strategy with demonstrable results on an annual basis
- Support the establishment of cohesive
integrated program approach that ensures avoidance of duplication based on
gaps, milestones, opportunities for maximizing impact of interventions, as
informed by KM&L outcomes
- Leads the coordination for development of
annual reports, program profiles, creation and distribution of short and
graphic material from results of KM efforts at CARE Kenya.
- Monitor and provide proactive information to
facilitate uptake of KM behavior for improved outcomes including timely
reporting, Communication and feedback and compliance
- Launch of KM newsletter.
- Lead KM actions of the CO Monitoring working
group
- Ensures new staff are oriented on KM&L and
materials are available to support this
- Establish and maintain reporting database
linked to CAREs Monitoring systems (in-country and international)
- Ensure KM is systemized into all CARE Kenya
processes, i.e. annual performance appraisals, job descriptions, etc.
- Establish KM incentives and/or recognition
awards.
R3: Technical KM&L Solution Efforts
- Assess Enterprise Content Management System
(ECMS) needs and develop solutions in collaboration with MIS department
- Implement an ECMS
- Create a KM Technologies Strategy- timing,
responsibilities, costs and implementation contingencies clearly outlined.
- Facilitate organizational wide training on
ECMS.
- Choose & implement complementary software,
i.e. X1, webex, etc to facilitate active KM&L
- Coordinate /Develop/Review to achieve a
simple, internal CARE Kenya Intranet, in collaboration with communications
and MIS departments.
R4: Communication
- Support and where needed, lead communication
efforts engaging proactively with the media to share widely the impact of
CAREs work in Kenya and from global efforts
- Coordinate the development of communication
materials / strategies and ensure clearance of documents by the Country
leadership for external engagement is availed timely in line with CAREs
KM&L strategy and other protocols that govern any subject area
- Any other duties
Authority:
- Spending Authority:
None
- Decision Making: Decision making is limited to
KM issues within CARE Kenya.
Contacts / Key Relationships
(Internal & External):
- MIS department
- Communications department
- All CARE Kenya Programme teams
- All CARE Kenya Programme Support teams
- Director of KM of CARE Canada
- CIKMWG
Working Conditions:
- Nairobi based with 25% field travel to sub
offices around Kenya.
- Some limited international travel may be
required.
Qualifications:
Education: Degree
in Communications, Impact evaluation, Education, project management or any other
relevant course
Experience: 5-7 years of experience in communications in a development organization, business management function, knowledge management function, and education function in senior position.
Competencies:
Communications: Ability to influence others to achieve objectives and get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff establishing straightforward, productive relationships; treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; showing great drive and commitment to the organization’s mission; inspires others: Maintaining high standards of personal integrity.
Drive for Results: Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals
Teamwork: Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed.
Experience: 5-7 years of experience in communications in a development organization, business management function, knowledge management function, and education function in senior position.
Competencies:
Communications: Ability to influence others to achieve objectives and get consensus and collaboration across many business units; ability to explain complex concepts in layman's language; ability to generate enthusiasm; ability to communicate with all levels of management and staff establishing straightforward, productive relationships; treating all individuals with fairness and respect, demonstrating sensitivity for cultural and gender differences; showing great drive and commitment to the organization’s mission; inspires others: Maintaining high standards of personal integrity.
Drive for Results: Makes things happen; Is proactive; balances "analysis" with "doing"; sets high standards for self; Commits to organizational goals
Teamwork: Collaborates with others in own unit and across boundaries; acknowledges others' contributions; works effectively with individuals of different culture and gender; willing to seek help as needed.
Influencing and resolving differences
across organizational boundaries: Gaining support and commitment from others
even without formal authority; resolving differences by determining needs and
forging solutions that benefit all parties; promoting collaboration and
facilitating teamwork across organizational boundaries.
Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing
Analytical Thinking and Decisive Judgment - analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
IT survey: Evidence of competency in use of diverse learning and sharing platforms that are IT enabled with some degree/ability to use IT systems
Learning and knowledge sharing: open to new ideas; shares own knowledge; applies knowledge in daily work; builds partnerships for learning and knowledge sharing
Analytical Thinking and Decisive Judgment - analyzing issues and problems systematically, gathering broad and balanced input, drawing sound conclusions and translating conclusions into timely decisions and actions.
IT survey: Evidence of competency in use of diverse learning and sharing platforms that are IT enabled with some degree/ability to use IT systems
Job Title: Program Quality Manager
Ref: PQM/06/2015
Based in Nairobi
Department / Project: ACDP Office
Supervisor: ACDP
Department / Project: ACDP Office
Supervisor: ACDP
Location / Duty Station: Nairobi
Grade: H
Job Summary & Purpose: The purpose of this position is to ensure the CO program is of high quality, mainstreams gender transformational approaches, utilizes learning and knowledge within and outside of CARE Kenya to develop/design and improve programs to achieve high impact.
In light of the COs LRSP 2013-2018
and the need to strengthen CO program strategies, the position with support of
the ACD-programs, will support the development of coherent program strategy and
sub strategies, coordinating with the program team and in collaborative working
with CO program and M&E teams.
The holder of the position will
provide technical support and guidance on gender transformative approaches and
ensure initiatives are informed by gender analysis and informed by desired
changes that seek to empower women and girls.
The PQM will manage the CO knowledge
management and learning agenda ensuring that this supports the CO programs for
improvements, learning and sharing internally and externally and that system
are in place to facilitate this.
The PQM will provide substantial
support to strategic planning processes especially with regards to full
transformation to program approaches, supporting institutional transformation
agenda in line with CI global program strategy and CO program strategy.
The Program Quality Manager is
expected to take a lead role in developing and strengthening CO M&E systems
to track outputs, outcomes and contributions to impact, especially for
identified impact groups, ensuring data for key performance indicators is
collected, verified and reported on, timely - but also holistically for all initiatives
under the CO.
S/he should will ensure that all
programmes have systems to monitor adherence to CARE’s programming principles
and approaches (e.g. CI programming principles, programme approaches and
programme characteristics, CARE’s unifying framework, Rights Based Approaches,
etc) and abide by agreed CARE standards;
S/he will also be responsible for
supporting the ACD P in facilitating updating and reviewing of CO LRSP and
guiding the CO towards implementation of the long range strategic plan.
Evidence of success for this position
includes; the availability of CO program standards, their use and
evidence of improved performance; functional coherence M&E and quality
measurement standards for the CO Theory of Change and initiatives that avails
valid information of program results periodically as needed; program strategy
and sub strategies guiding program initiatives;
Evidence of use and outcomes that are
gender transformative and that engage men and boys and empower women and girls
as agents of change and active participants and influencers in
development.
Up to date knowledge management
strategy, action plan and evidence of use internally and generating information
shared externally and progress against LRSP areas; evidence of capacity building
on areas of program quality providing technical support in the area of
programme approaches, operational research, use of data for decision making;
effective coordination on all program quality areas.
Tasks and Responsibilities.
R1: Guiding development and implementation of CO impact measurement systems (40%)
Tasks
Tasks and Responsibilities.
R1: Guiding development and implementation of CO impact measurement systems (40%)
Tasks
- Provide technical advice, support and
development/review of the CO LRSP and program strategies to guide program
quality improvements
- Lead M&E and research activities to provide
relevant up to date information for use in designing and improving
programs/projects
- Coordinate and take a leading role in the
development and functionality of monitoring and evaluation system and
M&E for impact measurement especially to impact groups as well as for
specific target beneficiaries per initiative
- Support and facilitate the development of
sound theories of change for the impact groups and ensure that these
theories of change are aligned to CARE Kenya’s overarching theory of
change for women and girls in Kenya.
- Facilitate periodic and rigorous situational
analysis for each impact group ensuring updates annually to monitor our
impact on the underlying causes of poverty and vulnerability.
- Support the transition to a programme
approach; in developing strategies aligned to the CO ToC and program
strategy and informing future programming to the needs of the impact
groups
- Coordinate, monitor and review annually the
programme theory of change and programme implementation strategies for
each of the impact groups identified.
- Review and advice ACD P on all programmes to
ensure that these are all are grounded in CARE’s programming principles
and approaches and ensure all programmes (both long term and emergency
response programmes) address the underlying causes of poverty. This will
be through working with the monitoring and evaluation staff of each
sector, including chairing the monitoring and evaluation team of the CO.
- Support the Sector managers and the ACD P in
the selection and formalization of strategic partnerships that
are aimed at increasing CARE’s impact and commitment to women and girls –
ensuring there is an updated partnership strategy
- Ensure national level impact indicators for
each impact group is developed and monitored.
- Work with programme staff to ensure that all
programs have coherent impact measurement systems in place, and that these
systems are linked into the CO knowledge management system and generate
the required evidence for learning and advocacy.
- Mainstream accountability and compliance
mechanisms in strategies, program quality and M&E functions
- Liaise with CI and CMP monitoring and
evaluation staff to ensure integration of systems between CO and CI
systems.
R2: Knowledge management and Learning support (20%)
- Support KM&L coordinator and coordinate
with program teams to develop KM&L agenda for new initiatives, and
continuing interventions to ensure the active operationalization of the CO
learning agenda.
- Provide technical leadership, supervision and
guidance on KM&L coordinator for the CO
- Develop/update KM&L strategy, system,
processes and annual action plan ensuring that systems are technologically
supportive to facilitate easy and efficiency in information management.
- Provide technical leadership and coordination
in designing KM&L agenda and events for all continuing
initiatives
R3: Management of program Quality and M&E unit
(20%)
Tasks
- Supervise KM&L coordinator, Program
Officer and technically provide leadership and supervisory support to
M&E unit staff at CO level ensuring effective staff management to meet
the needs of the unit; provide oversight in the implementation
of the unit deliverables as well as staff management including work plans,
individual operating plans, staff capacity improvement plans, leave and
travel planning.
- Work with the ACD P to develop unit annual
operating plan and ensure the implementation and review of these plans
- Carry out staff performance appraisals
and identify capacities within the unit that need further development
- Manage the budget of the programme unit.
R4: Capacity building of staff and technical Support
(15%)
Tasks
- Guide and support the technical advisors,
M&E Coordinators and sector managers in implementation in line with
the CO and CI strategy, programme approach and approved strategies.
- Coordinate with KM&L and provide updates
to CARE staff on progress made on our strategic plan and implementation of
the programme approach
- Provide input in the design of new initiatives
to ensure the needs of impact groups are addressed in accordance with CARE
Kenya’s programme approach.
- Provide technical assistance in performance
monitoring, programme evaluation, dissemination and utilization of
information.
- Provide technical guidance in r programme
monitoring, evaluation and research initiatives.
- Assist in the review of evaluation, baselines
and other researches done at the country office.
- Contribute to the development of the CO
operating plan, ensuring alignment with programme approach and achievement
of annual target indicators.
- Provide technical support in development of
program profiles, annual contributions to CO report ensuring tools are
place to guide teams in generation of information, analysis and
compilation.
- Review of Technical Briefing Papers produced
by sectors.
R4: Emergency
preparedness and response (5%)
- Work with the national emergency coordinator
to ensure that issues of emergency preparedness and response include
analysis of specific needs of impact groups in emergency response.
- Support the emergency team in timely
assessment, monitoring and review of emergency initiatives
- Support the emergency team in developing an
M&E framework that seeks to integrate accountability, performance
review and use of lessons-learned to guide decision-making and
institutional learning within CIK programming and CARE International
R5: Any
other appropriate duties assigned by supervisor
Authority:
Authority:
- Spending Authority: Up to $5,000
(KSh400,000)
- Supervision (Direct): Two staff –knowledge
management coordinator, program officer
- Decision Making: strategic, analytical and
research decision making.
Contacts / Key Relationships
(Internal & External):
- The Program Quality Manager is a member of the
senior management team, and so will have close contact with all other
members of this team.
- The Program Quality Manager reports directly
to Assistant Country Director programmes
- Apart from three direct reports, the manager
will work closely with Sector Managers, Programme Coordinators, Project
Managers, M&E Coordinators, MIS and finance units.
- Coordinates with CI Programme quality and
learning personnel and Regional management unit technical personnel and
other stakeholders in the implementation of the programme approach.
Working Conditions: Position
is based in Nairobi with up to 25 % travel to the field offices.
Qualifications and Experience
Qualifications and Experience
Required
- Masters degree – in Social Science, Impact
measurement, Project management or any other relevant field.
- At least 5 years’ experience in senior
management positions in monitoring and evaluation and program quality in
development programs in at least two of the following areas; health,
economic empowerment, livelihood interventions, combined with staff
management
- Excellent written, verbal English and
presentation/communication skills.
- Knowledge on GIS is an added advantage.
- Proficient in MS Office Suite and highly
organized and able to multitask.
- Demonstrable ability to develop and implement
monitoring and evaluation systems and plans
Desirable
- Post graduate education in relevant area
- In depth understanding of underlying causes of
poverty and vulnerability analysis in Kenya with good knowledge of the
political, economic, social and technological environment is desirable.
- Experience and knowledge on the
development of theory of change desired
- Knowledge of statistical computer packages
e.g. SPSS, EPI-INFO etc.
- Senior management experience in development
agency
- Extensive knowledge of CARE programme
approach, programming principles and frameworks is an added advantage
Skills
- People Skills: Ability to work both
independently and as a team player .The post holder needs to be able to
work independently whilst supporting a wider team of monitoring and
evaluation staff in other departments as well as the team in the his/her
unit and demonstrates leadership. The post holder needs to
demonstrate diplomacy, good communication skills, possess excellent
analytical skills, facilitation skills, and the ability to work as a team
player.
- Integrity: Works with trustworthiness and
integrity and has a clear commitment to CARE's core values and
humanitarian principles.
- Resilience/adaptability and flexibility:
Ability to operate effectively under difficult circumstances and to
interact effectively with a geographically dispersed multicultural
team.
Applications
If you feel you meet the requirements
for any of these positions, send your application letter indicating the
reference number, title of the position along with an updated CV and
telephone contacts of three professional referees to:
The Human Resources & Development
Manager,
CARE International in Kenya,
Email: Vacancies@care.or.ke
to be received not later than 5th
July, 2015.
Only short listed candidates will be
contacted.
CARE is an equal opportunity employer and promotes gender equity.
Canvassing will lead to automatic
disqualification.
CARE International in Kenya does not charge a fee at any stage of the recruitment process.
(Application, interview, meeting,
processing, training or any other fees).
N.B) The interested applicants must indicate their expected remuneration level.
N.B) The interested applicants must indicate their expected remuneration level.
