Our Client, The Kenya Bankers
Association, recognizing the central role of the banking industry in the
payment system, established the Integrating Payment Systems (IPS) project in
2012 to address the challenge of creating a more integrated retail payment
system in Kenya.
The Association has settled on a
technology solution provider and embarked on its implementation.
They are now inviting applications
for dynamic professionals to fill in the following position in their Nairobi
office:
Team Leader Support Analyst
Reporting to the Chief Information
Officer, this is a position responsible for optimally managing the Data Centre
in terms of infrastructure, security, consumables, networks and
personnel.
The incumbents will also be
responsible for providing operational implementation, management and support
for all services provided to clients 24/7, ensuring SLA’s are met and client
satisfaction is guaranteed.
Principal Accountabilities:
·
Acting as the interface between IT
Operations and Development on program and IT Operations and IT Infrastructure
on hardware and network configurations and implementations
·
Managing new bank IT take – on
implementations and IT Operations and internal/external clients in respect of
processing problems
·
Providing training on the Operations
Control Centre functions to bridge IT operators
·
Operating as per laid down
operational processes i.e. Start of Day, End of Day, Command Execution,
activating jobs, etc
·
Monitoring of all services, including
networks, as per the laid down thresholds and standards defined in the
application standards for abnormalities and out of line occurrences to ensure
the products perform to the SLA's for both the production and Disaster Recovery
Planning site
·
Logging of incidents in an accurate
and informative manner as and when they occur.
·
Communicating and assisting bank
customer counterparts relating to operational problems and queries
·
Partaking in Disaster Recovery and
Business Resumption Planning activities under the direction of the Chief
Information Officer
Qualifications, Experience and
Knowledge
·
Degree in IT/Engineering/Computer
Science or related field
·
ITIL V3 Certified
·
Expert knowledge of Linux Operating
System ( Red Hat Linux)
·
Working knowledge of Windows
Operating System
·
Knowledge of Oracle Relational
Database Management System Operations
·
A minimum of 6 years’ experience as
IT Helpdesk Support in a complex working environment with at least 2 years as
IT Support Manager in a financial industry
·
Proven experience in managing
Incidents/Problem
·
Proven experience managing a team of
operators in a shift environment
·
Experience in managing Preventive
Maintenance Calendar is a plus
·
Experience with Tieto Card Management
Solutions is an added advantage
·
Strong leadership, management and
team building skills
Systems Development Analyst
Reporting to the Chief Information
Officer, this is a position responsible for delivering cost effective systems,
solutions and support on time and within the set budget, meeting the SLAs and
the Company’s business requirements.
The incumbent will also be tasked
with maintaining a high availability of IT team support, with focus on
efficient problem resolution, operational routines and change execution
Principal Accountabilities:
·
Providing Technical Support for the
Applications, Network and Database Systems
·
Reviewing, analysing and responding
to business requirements with proposed solutions and timing
·
Assisting in business project roll
out
·
Providing consultancy to business and
technical plan, connectivity and security, which is consistent to the Company
standards
·
Evaluating Business requirements,
preparing systems to enable product or system testing is carried out on time
and within schedule
·
Creating and maintaining project
plans, test plans and reports which are regularly communicated to the business
·
Establishing cooperative relationship
with Business Units and other IT team members to deliver technical support and
solutions
·
Maintaining system security and
integrity and training users on new and updated products
Qualifications, Experience and
Knowledge
·
Degree in Computer science or a
Diploma in IT or its equivalent
·
At least 5 years or more experience
IT in busy environments
·
Exposure in banking or Financial
Industry systems
·
Expert Knowledge in Payment systems
·
Working Knowledge of Linux and
Windows Operating systems
·
Working knowledge of Oracle
Relational Database Management System
·
Experience in a Card Production
environment
·
Experience supporting Tieto Card
management suite will an added advantage
·
Experience in IT project management
and production support is an added advantage
·
Service management skills and
techniques
·
Ability to complete tasks within
deadlines
·
Proven ability to manage external
resources (vendors)
·
Strong troubleshooting/problem
assessment skills
·
Ability to prioritise tasks
·
Self – driven and able to manage
situations
·
Excellent communication skills; both
written and verbal
Switch Business Support Analyst
Reporting to the Chief Information
Officer this is a position responsible for providing Technical support Services
to Business Teams and analysing business requirements to ensure optimum service
delivery by the Switch.
The position is also responsible for
establishing cooperative relationship with Business units and other IT team
members to deliver technical support and solutions.
The incumbent will also be
responsible for the planning and controlling of the IT Network and Architecture
within the Switch.
Principal Accountabilities:
·
IT Network design and implementation
within the Data Centres and Data Recovery Planning Sites
·
IT network security and audit focus
for the Switch infrastructure
·
Assisting other technology streams
with networked solution design and implementation
·
Installing and staging hardware and
software
·
Capacity planning on IT Network
·
Reviewing, analyzing and responding
to business requirements with proposed solutions and timing.
·
Resolving customer problems and in
crafting solutions to unique customer requirements
·
Creating and maintaining test plans
for System updates and version upgrades
·
Providing linkage to system vendors
in troubleshooting and working to identify and resolve reported system problems
Qualifications, Experience and
Knowledge
·
Degree in Computer Science or a
Diploma in IT or its equivalent
·
A minimum of 5 years of experience in
Business Support Area for IT systems; at least 1 year Experience
supporting Card Management System Payment Switch environment is critical
·
Certification in Oracle RDBMS
·
Certification in Programming will be
an added advantage
·
Certification in Project management
or Change Management (ITIL) will be an added advantage
·
Expert knowledge of Operating Unix or
Linux systems
·
Working Knowledge of Windows
Operating systems and expert Knowledge of Oracle Relational Database Management
System
·
Expert knowledge of Structured Query
Language (SQL) and proven experience in IT project management and production
support
·
Self – driven and able to manage
situations.
Product Manager
Reporting to the Chief Executive
Officer, this is a position responsible for managing the business side of
Switch Product, which covers both the strategy and operational aspects.
The position is also responsible for
owning the business relationships with the Company’s stakeholders.
Principal Accountabilities:
·
Delivering a product strategy and
plan for related products and value-added services. The plan should include
product positioning, value – added opportunities, product profitability,
pricing, market positioning.
·
Recommending and motivating new
services based on market trends, customer needs and the Company’s strategy.
·
Taking accountability for the
operational performance of the services from a business perspective and
proactively managing this with IT Operations. This includes performance
monitoring, communication and any appropriate industry reporting
·
Conducting monthly reporting,
account/plan monitoring and implementation of plans and also determining key
milestones and delivering as agreed with executive management
·
In collaboration with the Chief
Finance Officer, producing the annual pricing review and project – manage the
implementation of annual price changes with the associated terms and conditions
·
Overseeing the P&L for the
product set
·
Liaising, coordinating and driving
necessary internal support areas to deliver on the product plan. This includes
completion of technical requirements and specifications; determining needed
hardware and software.
·
Managing the business side of new
customer take – on including contract completion
Qualifications, Experience and
Knowledge
·
Degree in a relevant field
·
MBA or equivalent advanced degree is
an added advantage
·
A minimum of 6 years’ experience; 4
in digital payments.
·
Experience in the financial industry
is a plus.
·
Knowledge of Payment Systems
·
Experience working in a payments card
environment will be an added advantage
·
Experience in data analysis is an
added advantage.
·
Proven account/customer management
experience
·
Proven track record of driving
usage/consumption
·
Experience in developing product
positioning and messaging, communications, launching new products, and
developing and executing go – to – market strategies
·
Strong business case & analytical
abilities
IT Operations Support
Reporting to the Team Leader Support
Analyst, this is a position responsible for providing operational
implementation, management and support for all services provided to clients
24/7, ensuring SLA’s are met and client satisfaction is guaranteed.
Principal Accountabilities:
·
Operating as per laid down
operational processes: Start of Day, End of Day, Command Execution, activating
jobs, etc
·
Monitoring of all services, including
IT networks, as per the laid down thresholds and standards defined in the
application standards for abnormalities and out of line occurrences to ensure
the products perform to the SLA's for both the production and DRP site
·
Logging of incidents in an accurate
and informative manner as and when they occur
·
Escalating and reporting of out of
line situations to the Operations Supervisor or Chief Information Officer
·
Communicating and assisting bank
customer counterparts relating to operational problems and queries
·
Performing management functions in
accordance with the paid down parameters relating to backup, bank output and
processing
·
Participating in Disaster
Recovery and Business Resumption Planning activities under the direction of the
Chief Information Officer
·
Strictly adhering to all security
protocols, both physical and technical
Qualifications, Experience and
Knowledge
·
Degree in IT/Engineering/Computer
Science or related field
·
ITIL V3 Certified is an added
advantage
·
At least 3 years’ experience as IT
Helpdesk Support in a complex and busy working environment. Experience in the
Financial Industry is an added advantage.
·
Working Knowledge of Linux ( Red Hat
Linux) Operating System
·
Working knowledge of Windows
Operating System
·
Knowledge of Relational Database
Management Systems
·
Experience in Operating and running
Applications in Oracle Database an added advantage
·
Experience in managing
Incidents/Problem/ Change is required.
·
Experience in managing Preventive
Maintenance Calendar is a plus
·
Experience with Tieto Card management
suite is an added advantage
·
Proven experience in customer service
·
Ability to plan and schedule IT
operations
·
Must be prepared to work in a shift
environment
Executive Personal Assistant
Reporting to the Chief Executive
Officer, this is a position responsible for providing high level administrative
and operating support to the Executive to manage workload and activities.
Principal Accountabilities:
·
Screening and managing all incoming
calls and emails and handling business correspondences
·
Completing other office
administrative duties
·
Organizing logistics for face – to –
face and conference call meetings
·
Communicating to team or project
members all relevant details regarding meetings
·
Coordinating the development of
meeting agendas and assisting with setting up sub – committee meetings and
calls
·
Organizing a minute – taker for
meetings and maintaining Virtual Boardroom documents
·
Maintaining product and project
calendar
·
Providing a variety of information to
assist workflow throughout the organization
·
Supervising support staff and
Maintaining office supplies
Qualifications, Experience and
Knowledge
·
Degree in Management/Business
·
At least 5 years’ relevant experience
for a large and busy organization.
·
Experience in a financial institution
is an added advantage.
·
Basic knowledge in human resource
management, logistics, accounting, and procurement
·
Proficient in ICT
·
Proven experience in customer service
·
Strong business writing and
presentation skills
·
Excellent communicator who is
politically savvy and a team player
Database Administrator
Reporting to the Chief Information
Officer, this is a position responsible for supporting the Company’s suite of
databases and related applications for daily operations, troubleshooting,
architecture, design and capacity planning and long term planning including
implementing physical database back – ups, recovery programs and archiving
functions.
It is also responsible for effective
communication with stakeholders on work schedules, deliverables, architecture,
and break fix items.
Principal Accountabilities:
·
Testing, validating and implementing
performance and resource optimization improvements in consultation with IT
operational and development teams
·
Designing database structures and
using data modelling tools
·
Designing and development of Schema,
Aggregations, Indexes, SQL Views, Triggers and Storage
·
Implementing procedures and
supporting database activities such as performance tuning, data loading and
unloading
·
On – call for production databases,
daily maintenance, monitoring, problem resolution and internal
customer/development support
·
Database optimization using
techniques such as materialized views, parallel processing, partitioning and
indexing
·
Performing database application
server patching and configuration changes as required
·
Continual assessment of current
technical processes and advising/proposing/implementing process improvement
·
Establishing and maintaining sound
back – up and recovery policies and practices
·
Implementing and maintaining database
security policies and best practices
Qualifications, Experience and
Knowledge
·
Degree in Computer Science, IT, or
any related field
·
Masters in Computer Science or IT
will be an added advantage
·
A minimum of 5 years of experience, 2
in actively supporting/maintain an enterprise database infrastructure, broad
work experience including administration, engineering and architecture in
enterprise environments
·
Extensive knowledge of Relational
Database Management Systems architectures and concepts.
·
Certification in Oracle Database
Administration, OCP or OCM is an added advantage
·
Extensive knowledge with Oracle 11g
and 12c
·
Expert knowledge of Oracle
Structured Query Language
·
Experience in RAC, RMAN, DataPump,
and Grid Control
·
Experience in Linux (Red Hat Linux)
Operating Systems Administration
·
Expert Knowledge of Windows Operating
system
·
Knowledge of Networking ( TCP/IP) and
Routing
·
Flexible, self-reliant and
self-driven
Chief Information Officer
Reporting to the Chief Executive
Officer, this is a position responsible for leading and directing Information
Technology Strategy, product development, technology infrastructure and operations
capability for the Company.
The incumbent will also ensure that
demands and requirements are balanced within the IT and business divisions
Principal Accountabilities:
·
Developing and executing an ICT
Strategy and related ICT standards in support of and to enable the overall
company strategy
·
Positioning ICT as a proactive
technology driver, whilst maintaining a collaborative delivery focus
·
Provide and continually test Disaster
Recovery ad Business Resumption Planning
·
Taking responsibility for managing
the relationships and processes with regulators, industry stakeholders and
internal stakeholders regarding escalations and industry outages e.g. advising
parties of the outage, fixing/correcting the problem and producing a report of
the outage/problem and future prevention
·
Developing and managing the IT
budget, including capital expenditure in liaison with the Chief Executive
Officer
·
Executing and controlling ICT
procurement, support and maintenance based on approved ICT Capex and Opex
budgets
·
Aligning ICT objectives and
programs/projects to enterprise – wide objectives and strategies
·
Ensuring ICT governance and Risk
Management compliance execution
Qualifications, Experience and
Knowledge
·
Degree in Computer Science, IT, or
any related field
·
Masters in Computer Science or IT
will be an added advantage
·
A minimum of 6 years of experience, 3
in leading a technology organization in financial services industry
·
Project Management Certifications
e.g. PRINCE2, PMP e.t.c.
·
ITIL Certification or experience
·
Ability to understand complex systems
environment and communicate technology direction appropriately to multiple
audience
·
Experience in leading the
architecture and development of consumer facing products (including websites
and/or mobile applications)and of internal business solutions
·
Experience in running 24/7 operations
including support for system, network, communications, telephony and security
infrastructure
·
Proven ability to manage and develop
a technology team with close alignment with business units
·
Proven leadership and collaboration
skills in diverse, fast – paced work environments
Business Analyst
Reporting to the Product Development
Manager, this is a position responsible for performing regular scheduled jobs
to ensure that tasks are activated and completed within the required
deadlines.
The position will also be responsible
for liaising with customers to ensure that their expectations are met.
The incumbent will also be
responsible for growing Switch Revenues according to budget and business plan.
Principal Accountabilities:
·
Developing communication material to
inform customers, stakeholders and the public on switch performance and
activities
·
Suggesting new product
innovations to drive value to customers and stakeholders
·
Working with the Operations and
Development Teams to ensure service expectations are in line with customer
needs
·
Assisting the Product Manager in
developing and implementing product strategy and plan for related
products and value – added services
·
Coordinating communication between
Operations Team and Customers
·
Gathering Switch Performance
Statistics on Operations and Service levels
·
Compiling Revenue
Performance Statistics and reporting on them against targets
·
Developing customer requirements and
specifications; determining needed hardware and software in collaboration with
internal support teams
Qualifications, Experience and
Knowledge
·
Degree in a Business/Commerce or
related field
·
A minimum of four years of
experience; 2 years’ experience in the payment industry or Financial
Services Industry
·
Proven experience in digital payments
·
Experience in developing product
positioning and messaging, communications, launching new products, and
developing and executing go – to – market strategies
·
Knowledge of business aspects
of Card Schemes
·
Proven ability to think strategically
·
Analytical – good understand of
P&L / financial principles
Interested candidates are requested
to forward their updated CVs to recruit@virtualhr.co.ke stating their current
and expected remuneration, daytime telephone contacts and addresses of three
referees.
Only shortlisted candidates will be
contacted.