Our client is a lodge based in
Nanyuki currently recruiting a Front Office Clerk
Roles and Responsibilities
Roles and Responsibilities
- Greets guests in a timely manner with a smile,
both eager and willing to assist.
- Addresses/directs guests to relevant services
or delegates to a competent staff
- Follow check-in and check-out procedures,
accommodating special requests whenever possible.
- Thoroughly understand and adheres to proper
credit card and cash handling policies and procedures.
- Understands room status and room status
tracking.
- Knows room locations, types of rooms
available, and current room rates.
- Uses suggestive selling techniques to sell
rooms and to promote other services at the camp.
- Coordinates room status updates with the
housekeeping department by notifying them of all late checkouts, early
check-ins requests, special requests, and here & waiting cases.
- Possesses a working knowledge of the
reservations and front office department.
- Takes same day reservations and future
reservations accurately and updates the system in real time.
- Knows cancellation procedures and can
translate the same to guests.
- Informs guests of upcoming specials and
loyalty program.
- Manage the gift shop stocks and sales
accurately
- Uses proper telephone etiquette at all times.
- Uses proper mail, package, and message
handling procedures.
- Is aware of daily activities and meetings
taking place in the hotel.
- Attends and minutes department meetings.
- Reports any unusual occurrences or requests to
the Assistant Manager
- Knows all safety and emergency procedures.
- Maintains the cleanliness and neatness of the
front desk and lobby areas.
- Understanding and ability to move employees
from their accustomed shift to other shifts.
- Assist the accountant in tracking of all
facility operating licenses
- Processing the muster roll;
- Any other lawful duties as may be assigned
from time to time.
Qualifications
- Appointment to the position will be made from
persons who have:
- A mean grade B- in the Kenya Certificate of
Secondary Education or its equivalent;
- Demonstrated computer skills and knowledge of
computers and front office tools
Key Competencies
The candidate should be able to demonstrate:
The candidate should be able to demonstrate:
- Good communication and interpersonal skills;
- High integrity;
- Experience in public relations
- Negotiation skills and team- player; and
- Self & team motivation and ability to work
without close supervision
If you feel you fit the above role,
please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for
interview will be contacted.
