Position: Customer Service Executive
Salary: 30k
Position: Nairobi
General
Purpose: Interact
with customers to provide and process information in response to inquiries,
concerns and requests about products and services.
- deal
directly with customers either by telephone, electronically or face to
face
- respond
promptly to customer inquiries
- handle
and resolve customer complaints
- obtain
and evaluate all relevant information to handle product and service
inquiries
- provide
pricing and delivery information
- perform
customer verifications
- process
orders, forms, applications and requests
- organize
workflow to meet customer timeframes
- direct
requests and unresolved issues to the designated resource
- keep
records of customer interactions and transactions
- record
details of inquiries, comments and complaints
- record
details of actions taken
- prepare
and distribute customer activity reports
- maintain
customer databases
- manage
administration
- communicate
and coordinate with internal departments
- follow
up on customer interactions
- provide
feedback on the efficiency of the customer service process
Education and Experience
- Diploma,
general education degree or equivalent
- knowledge
of customer service principles and practices
- knowledge
of relevant computer applications
- knowledge
of administrative procedures
- 1-2
years’ experience
Key Competencies
- interpersonal
skills
- communication
skills - verbal and written
- listening
skills
- problem
analysis and problem-solving
- attention
to detail and accuracy
- data
collection and ordering
- customer
service orientation
- adaptability
- initiative
- stress
tolerance
Send applications to recruitment@nawirikenya.com on or before
10th July, 2015
