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Customer Care Assistants Jobs in Kenya

Music Copyright Society of Kenya Limited
Career Opportunity: MCSK is seeking to fill the position of Customer Care Assistant in each of our regional offices i.e Nairobi, Mombasa, Kisumu, Bungoma, Nakuru, Machakos, Nyeri and at our Head office in Nairobi.

It is a one year contract renewable based on performance.

  • Monitor Vericast (monitoring system)
  • Issue member’s statements
  • Uploading artists’ works to the head office
  • Updating members details eg Bank accounts, email addresses, telephone numbers etc
  • Dispatching correspondence and other documents
  • Handling General distributions(payments)
  • Handling medical and other claims
  • handling all member questions and issues within the regional level
Job Specification
Qualification & Requirements
  • Minimum of Higher Diploma in Business management OR IT
  • 2 years of experience in a customer service environment, primarily focused on customer care.
  • Excellent organization and time management skill
  • Strong analytic skills and comfort in PC based reporting systems and processes
  • Ability to maintain productivity under pressure and to multitask effectively
  • Must have superior coaching, leadership and interpersonal skills
  • Tact, diplomacy and sensitivity
  • Computer literate
  • Strong written and verbal communication skills
Interested applicants MUST be ready to work in any of our offices. 

Please send a cover letter, updated curriculum vitae, three referees and day time telephone contact 



The Chief Executive Officer
Music copyright Society of Kenya
Maua Close, off Parklands Rd, Westlands.
P.O Box 14806-00800

To be received not later than 16th July 2015. 

Only shortlisted candidates will be contacted.

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