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Administrative Assistant Job in Nairobi Kenya

Position: Administrative Assistant 
Description:  The Administrative Assistant is responsible for providing efficient and effective administrative and technical support for Lavington Cleaning Services in its functional areas. 
Job Summary / Responsibilities

  • Ensures that client requests and demands are met to the best of your professional ability. This includes handling of inquiries, complaints and feedback.
  • Receive and direct phone calls, answering client’s inquiries about the company, directing clients to appropriate contacts, sorting mail, and arranging appointments for clients to meet with company staff.
  • Develop rapport and professional business relationships with fellow colleagues and clients. Must deliver excellent customer service, at all times
  • Good telephone manner and ability to perform secretarial tasks under deadlines.
  • Must be presentable, well versed with the company's profile. 
  • Follow proper etiquette while in conversation with clients and staff.
  • Must be calm, friendly and at the same time confident.
  • Maintain a professional attitude while conversing needs to be well-versed with verbal and written communication styles and most important maintain decorum, and a professional atmosphere in and around the reception area.
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Maintain an accurate and current database of clients
  • Identify and develop sources of potential clients.
  • Feedback/ comments relating to product content and pricing as well as companies performance.
  • Effectively employ sales skills to confirm profitable enquiries
  • Take accurate enquiry details from client
  • Maintain an effective tracking system for enquiries.
  • Effectively communicate function details and client requirements to the Managing Director
  • Provide a weekly schedule of planned activities
  • Targeted Tele-sales campaigns to achieve sales
  • Internal Communications Skills
  • Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
  • Maintain a current and accurate knowledge
  • Keep abreast of competitor activity and recommend any necessary tactical action
  • Plan diary to make effective use of working day
  • Maintain accurate records of all contacts with clients
  • Maintain high standard of personal presentation
  • Represent company in a professional manner at all times
  • Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
  • Undertake all responsibilities with reference to procedures
  • Ensure safe working area and work procedures in line with Company’s
  • Obtain necessary authority for expenses and record same in line with Company Policy Undertake any reasonable duties as specified by Head of Venue Reservations/ Group
  • Work overtime occasionally
  • Carry out any other additional responsibility
  • Bachelors’ degree in Administration or related field
  • Excellent skills in MS Office programs
  • At least 3 years of similar experience in a busy office, preferably an International NGO
  • Strong interpersonal, organizational and communications skills
  • Ability to assess priorities and manage competing demands with minimum supervision
  • Reliable and attentive to detail
  • Knowledge of French and experience in handling finances will be an added advantage.
Interested candidates are invited to send applications via email no later than 31st July 2015, enclosing a detailed CV, quoting current and expected salary and providing contacts details of three referees to 

Please indicate “Administrative Assistant” on the subject line of email.

Only short listed candidates will be contacted.

Cover letters should be addressed to:

The Managing Director,
Lavington Cleaning Services Ltd,
P.O Box 24414 – 00100,

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