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Administrative Assistant Job in Nairobi Kenya

Position: Administrative Assistant 
 
Description:  The Administrative Assistant is responsible for providing efficient and effective administrative and technical support for Lavington Cleaning Services in its functional areas. 
 
Job Summary / Responsibilities

  • Ensures that client requests and demands are met to the best of your professional ability. This includes handling of inquiries, complaints and feedback.
  • Receive and direct phone calls, answering client’s inquiries about the company, directing clients to appropriate contacts, sorting mail, and arranging appointments for clients to meet with company staff.
  • Develop rapport and professional business relationships with fellow colleagues and clients. Must deliver excellent customer service, at all times
  • Good telephone manner and ability to perform secretarial tasks under deadlines.
  • Must be presentable, well versed with the company's profile. 
  • Follow proper etiquette while in conversation with clients and staff.
  • Must be calm, friendly and at the same time confident.
  • Maintain a professional attitude while conversing needs to be well-versed with verbal and written communication styles and most important maintain decorum, and a professional atmosphere in and around the reception area.
  • Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail.
  • Maintain an accurate and current database of clients
  • Identify and develop sources of potential clients.
  • Feedback/ comments relating to product content and pricing as well as companies performance.
  • Effectively employ sales skills to confirm profitable enquiries
  • Take accurate enquiry details from client
  • Maintain an effective tracking system for enquiries.
  • Effectively communicate function details and client requirements to the Managing Director
  • Provide a weekly schedule of planned activities
  • Targeted Tele-sales campaigns to achieve sales
  • Internal Communications Skills
  • Effectively communicate with Key Clients via telephone, face-to-face and written communication to identify full potential for, and to gain maximum commitment to purchase products
  • Maintain a current and accurate knowledge
  • Keep abreast of competitor activity and recommend any necessary tactical action
  • Plan diary to make effective use of working day
  • Maintain accurate records of all contacts with clients
  • Maintain high standard of personal presentation
  • Represent company in a professional manner at all times
  • Liaise with other members of Sales Team to actively promote sales opportunities, exchange information and increase professionalism
  • Undertake all responsibilities with reference to procedures
  • Ensure safe working area and work procedures in line with Company’s
  • Obtain necessary authority for expenses and record same in line with Company Policy Undertake any reasonable duties as specified by Head of Venue Reservations/ Group
  • Work overtime occasionally
  • Carry out any other additional responsibility
Requirements
  • Bachelors’ degree in Administration or related field
  • Excellent skills in MS Office programs
  • At least 3 years of similar experience in a busy office, preferably an International NGO
  • Strong interpersonal, organizational and communications skills
  • Ability to assess priorities and manage competing demands with minimum supervision
  • Reliable and attentive to detail
  • Knowledge of French and experience in handling finances will be an added advantage.
Interested candidates are invited to send applications via email no later than 31st July 2015, enclosing a detailed CV, quoting current and expected salary and providing contacts details of three referees to info@lavingtoncleaningservices.co.ke 

Please indicate “Administrative Assistant” on the subject line of email.

Only short listed candidates will be contacted.

Cover letters should be addressed to:


The Managing Director,
Lavington Cleaning Services Ltd,
P.O Box 24414 – 00100,
Nairobi.

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