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Orange Telkom Jobs in Kenya

Orange Telkom

Position: Direct Sales Agent
Reporting to: Shop Manager
Range: Contract
Department: Mass Market    

Role Purpose: To achieve and exceed sales objectives and customer expectations whilst adhering to Orange Shop policies and procedures. 

To promote Orange products and services, to identify customer needs and propose best solutions. To assist in carrying all activities of the shop

Key Duties and Responsibilities.

  • Promote and sell Orange services and products;
  • Welcome customers into the shop and identify customers’ needs and propose the best solutions; optimise customers’ accounts and proactively cross-sell and up-sell
  • Proactive attitude to look for clients and use all the necessary tools to achieve sales (outbound calls, etc)
  • Make all necessary settings on Modems, Routers, Phones, PC, laptops, or any other devices  purchased by the customer in order to maximise the utilisation of data or voice services;
  • Establish and improve customer relations and immediately escalate difficult situations to the shop manager
  • Ensure advanced management of merchandise stock & participate fully as required in merchandise inventory;
  • Perform cash and stock management activity for products and services
  • Execute all other activities that a direct sales agent is supposed to do in order for the shop to perform, such as: doing technical support, dedicating a part of the time to customer care issues, handling stocks (field work) all this on demand of the line manager in charge
  • Achieve and maintain the minimum product knowledge score of not less than 90%
  • Attend all scheduled trainings
  • Participate in the weekly online quiz. The variable commission will not be paid to staff who did not participate in the online weekly quiz
Academic / Professional Qualifications
  • Certificate in business related field, or CPA 11 or any at least high school graduate
  • at least 1 year experience in related field ( preferably sales, customer relations or merchandising)
  • good knowledge of modern communication techniques: mobile fax, data transmissions, WAP, GPRS
  • very good knowledge of different handsets and their performances
  • interest for new mobile technology, awareness of this specific market
  • fluency in English and Kiswahili
  • good PC skills and internet user skills
Key Competencies:
  • Honesty and integrity
  • Planning and organizing and pro-active approach
  • Team-work, communication and co-operation
  • Ability to multi-task in a high pressured time
  • Self-motivated able to work under minimum supervision
  • Customer and business focused attitude
This position is open to Kenyan Citizens only. 

Position: Revenue Accountant
Region: Nairobi
Reporting to: Revenue Accounting Manager
Range: R3
Department: Finance

Role Purpose:
 Accounting for all revenue streams and ensuring billing completeness and accuracy.

Key Duties and Responsibilities
  • Coordination and analysis of billing inputs for all services and eventual postings to the accounting system. This ensures revenue recognition as per IAS 18.
  • Verification and adjustments of any mis-postings in accounting systems if any and passing the necessary journal entries
  • Ensuring that revenues in accounting system agree to those of controlling sections and reconciliations where there is a difference.
  • Working closely with controlling section on revenue reporting to enhance accuracy.
  • Ensuring that all revenue streams have been correctly accounted for in the accounting system together with the accompanying taxes.
  • Assist in financial analysis and participating in monthly, quarterly and yearly accounting cycles.
  • Determine monthly revenue forecasts and calculations in liaison with controlling.
  • Working closely with revenue assurance on billing validations to ensure that any variances are within acceptable confines.
  • Responding to any internal and external auditors queries
  • In coordination with the various subsection heads, review all the postings before posting to sage system. This enhances accuracy of the posted data.
  • Any other duties as may from time to time be assigned by the head of function
Academic / Professional Qualifications
  • University graduate in related business field ( B.Com or BSc.(Business Admin.)
  • Over 5 years’ experience
  • QuickBooks, Sage Accounting Package
  • Qualified Accountant is an added advantage
Key Competencies:
  • Commitment, diligence and dedication.
  • Honesty and Integrity
  • Superior analytical skills and Intuitive mind.
  • Thorough and Assertive
  • Initiative
  • Attention to detail
  • Team player
  • Good computer skills  (SAGE/Excel/PowerPoint/Word/)
  • Ability to lead and control
  • Strong interpersonal skills
This position is opened to Kenyan citizens only. 

If you fit the required profile, please apply highlighting how your qualifications, experience and career aspirations match the requirements for this position.

Application should be sent by latest 12th June 2015, please provide an updated Curriculum Vitae (CV) including details of your current telephone contacts and names of three referees. 

Apply through and quote the job title in the subject field. 

Only shortlisted candidates will be contacted.

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