Our client a medium sized hospital in
Nairobi is seeking to recruit Customer
care to join their team.
Salary: KShs.25, 000
Key Duties and Responsibilities
Salary: KShs.25, 000
Key Duties and Responsibilities
- Resolve customer complaints via phone, email,
mail, or social media.
- Use telephones to reach out to customers and
verify account information.
- Greet customers warmly and ascertain problem
or reason for calling.
- Work with customer service manager to ensure
proper customer service is being delivered.
- Provide information about the company to any
potential client calling with enquiry.
- Receive customer complaints and relay them to
the right persons for resolution.
- Ensure resolutions of complains within the
promised timeframes by the Implementation & Support dept.
- Periodically visit customers.
- Keep the customers updated on the status of
resolutions to various complains.
Qualifications
- Diploma in Customer care, Business Admin, PR
- At least 2 years of experience in a hospital.
- Good communication skills
- Attention to details.
- Excellent communications skills both verbal
& written.
- Fluent in English & Swahili.
If you are the person we are looking
for kindly send your CV and application letter to jobs@jantakenya.com by 18th
June, 2015 clearly indicating ‘Customer Care ‘on the subject line.
Only shortlisted candidates shall be contacted
Only shortlisted candidates shall be contacted