Human
Resource Manager
Location: Nairobi
Company Description: Leading security provider in East Africa.
Job Type: Full time.
Purpose of the Job: To
develop the HR strategy aligned to
the organisation’s corporate strategy, goals
and targets.Company Description: Leading security provider in East Africa.
Job Type: Full time.
To
direct, plan, organise and manage the
Human Resources department and its
activities, in order to effectively
lead, advise, manage and guide; management,
stakeholders and employees on people
issues.
In
addition to developing and coordinating
policies and procedures that are
reflective of the needs of the
business, whilst meeting the
organisation’s, industry and statutory
requirements.
Ensuring a culture of oneness
sustained for the sake of meeting
individual employee and overall company goals.
Key
Responsibilities
- Develop
and implement policies and procedures
to support the achievement of the
overall corporate goals, taking full
responsibility for management and delivery
of the same, taking the lead
in adopting new standards to support
in planning and the continuous
improvement of departmental operations, in
order to improve efficiency.
- Ensure
the department’s management, and service
level towards all its customers, are
at an optimal levels, through
effective operations in all aspects of
employee transactions, compliance with
collective bargaining agreements, legislation,
policies, procedures and regulations,
coordinating activities and systems
so as to promote best
practices.
- Provide
full relationship support regarding
people issues such as conflict
resolution, performance management,
collective bargaining agreement
interpretation and termination, by effectively
diagnosing issues, recommending solutions
and ensuring successful implementation
of agreed recommendations.
- Direct
and support the organisation in
developing strategies related to
talent management, learning and development,
performance management, succession planning
and retention.
- Maintain
day-‐to-‐day financial control
of the human resources department
within agreed budgets, ensure
finances related to the department
are correctly administered and
monitored.
- Ensure
services within the human resources
department are adequately managed,
staffed and resourced with appropriate
development and succession plans, so
as to ensure continuous service
provision.
- Create
and promote a supportive team culture
within the department and organisation
as a whole, one that proactively
searches for realistic solutions to
challenges, understanding there is no
situation extraordinary enough to excuse
lack of courtesy and respect
towards anyone, whilst fostering a
culture of interdependence amongst teams
verses the need to work in
isolation.
- Build
external relationships with service
providers, statutory bodies, and communities
in order to support the
management, growth and development of
the department and its overall
impact on the organisation and its
operations.
- Support
the Executive in assisting in the
interpretation of their desires on how
to manage the people agenda in
to realistic and measurable strategies.
Skills
- Proven
generalist experience including the
ability to work at both strategic
and operational levels
- Fully
conversant and up-‐to-‐date
with all aspects of employment
law and HR best
practice
- Experience
in the development and implementation
of employment policies and procedures
- Ability
to work autonomously and
flexibly
- Influencing,
persuading, coaching and negotiating
skills
- Excellent
interpersonal, written and verbal
communication skills
- Ability
to prepare and present reports
to director level
- Pro-‐active and self-‐motivated
- Excellent
planning and organisation skills to
meet deadlines
- Excellent
attention to detail
- Co-‐operative and supportive
team player
- Good
working knowledge of HR
systems
- Ability
to create HR communications
appropriate for the audience
- Consulting
mindset
- Analytical
and creative problem solving
skills
- Self
motivated to learn and adopt new
concepts and willingly participate in
new projects.
- Organised
- Demonstrable
interpersonal sensitivity
- Budgeting
skills
- Honest
and high integrity levels
- Vigilant
and of sound judgement.
- Proficient
in the use of MS Office
applications including Excel and Outlook
Requirements
- Bachelors
and Masters in relevant field
- Professional
people management qualification
- Seven
to nine years of experience in
people management, a minimum three of
which should be at Senior
Management level
- Experienced
in the implementation and management
of HR software systems
- Working
knowledge of multiple human
resource disciplines including compensation
practices, organisational diagnosis, employee
and union relations, diversity,
performance management, legal and
statutory respective employment laws.
Dumaworks is recruiting a Zone Manager for one of our clients
Company Description: A leading security provider in East Africa
Company Description: A leading security provider in East Africa
Location: Nairobi, Kenya
Direct Reporting: Managing
Director, Kenya
Operations:
Operations:
- To oversee the day to day security operations of
deployment, supervision and allocation of duties as required at the client
sites.
- Responsible for coordinating and supervising
the day-to-day team effort of Supervisors, Field Officers and other
assigned personnel to ensure that services are delivered in a quality and
cost effective manner within the assigned zone.
- Ensure proper channels of communication exist
and are enforced between the employees and the headquarters.
- To perform spot checks on Filed Officers and
other operatives in their respective areas.
- Oversee compliance of Guards with established
company policies and Standards such as Health and Safety, security
measures being in place and training of guards
- Responsible for ensuring all employees portray
a corporate brand image through inspections of guarding uniforms, company
vehicles and motor bikes and equipment.
- Ensure all assignment instructions and
incident reports are attached into the company systems.
- To oversee (if required take part in) the
investigation of incidents and prepare Incident reports within 24 hours.
- Ensure client’s requirements, requests,
complaints and suggestions are updated on to the Evolution system.
- Ensure all issues and complaints brought in
are addressed within 24 hours and recorded in the Supervisory Occurrence
Book and updated on Evolution with corrective actions implemented.
- Will ensure the zone manning schedules and
plans of how the operational commitments including leave and the reliever
line will be fulfilled.
- Receive and review Tasking’s given by the
Manned Guarding Manager. Once reviewed a scheme of work needs to be
produced, giving timelines and budgetary constraints as a minimum.
- Is to oversee that the correct level and
standard of equipment, uniform and PPE is issued and used by the
company's
- Operational personnel.
- Is to oversee the handover of recruits from
Compliance Officer to his or her respective zone.
- Will proof read all operational documentation
prior to it being passed up the chain i.e. Incident Reports, SVAs etc.
- Guide and advice employees directly below
his/her command.
- In an emergency (i.e. the Manager Manned
Guarding is taken ill etc) the Zone Manager should have the ability to
step up to cover the Manager Manned Guarding position for a short period
whilst long term remedial action is implemented.
- Ensure implementation of monthly zonal spot
check schedules and Timam parade schedules.
- Conduct and attend monthly Timam parades for
every area as per documented agenda.
- Work with assigned personnel to ensure that
all contractually scheduled hours are met with a minimum use of unbilled
overtime.
- Prepare all required reports as per the
documented processes, recommendations and develop strategies to improve
quantity and quality of service delivered.
- Adherence to systems, processes and policies
of the
company.
- Will carry out random spot checks of company
databases and analysis systems to ensure productively is on the rise and
wastage is being reduced such as the amount of claims for example.
Facilities / Equipment:
- The Zone Manager is to ensure operational
equipment is checked on a bi-weekly basis, be that via physical checks or
check of signature paperwork.
- Highlight any shortages of equipment that are
having an operational impact for example not having enough desk tops or
motorbikes etc.
- Is to review on a monthly basis equipment,
uniforms, literature/material, software in use, if there are areas that
could be improved to greater support the operations department and wider
company then a proposal including costings and reasons why should be presented
to the Manned Guarding Manager.
- Is to carryout spot checks of operational
equipment such as motor bikes to ensure equipment is not be misused. All
data is to be captured and presented to the Manned Guarding Manager.
Budget:
- Ensure all operations are within their budget,
if any increases are envisioned then the Manager Manned Guarding is to be
informed immediately.
- The zone is to operate inside of the zones’
yearly budget.
Security Breaches / Investigations:
- Act as a focal point for investigations involving
security operations respective zonal area, oversee the preparation of
reports and follow up action.
- Receive information and report any significant
security breaches to the Manager Manned Guarding; undertake full
investigations; recommend course of action in consultation with your Field
Officers and Supervisors.
Training:
- Ensure direct subordinates are being developed
either internally or recommendations can be given to outsource development
such as Form 4, IT Courses or leadership course etc.
People Management:
- Give direct supervision to the Field Officers
ensuring objectives and targets are being met in the manner expected by
the organisation.
- Ensure, delegating as appropriate, that each
service within the zone is adequately managed, staffed and resourced.
- Ensure the performance of zone staff is
monitored and measured in accordance with the company staff performance
policy, taking necessary remedial action as and when necessary.
Customer Service:
- Oversee the process of linking zone issues to
Customer Care for resolution, through consultation in the shortest times
possible.
- Ensure the zone is maintaining customer
satisfaction ratings at or above department levels, at all times.
- Assist the process of supporting the Customer
Care team with queries and promote an accommodating team environment,
proactively searching for realistic solutions to problems.
- Harness a culture that understands that there
is no situation extraordinary enough to excuse lack of courtesy towards
any customer or member of staff.
- Ensure zone staff understand the importance of
the delivering the company's personal touch.
Key competencies / skills
- A
security professional with a proven track recorded in security management, planning and coordinating.
- An ability to carry out scope of work and
produce the relevant level of paperwork to support such schemes.
- Enthusiastic and committed approach with a
track record of building strong, trusted base relationships with
colleagues and stakeholders at all levels.
- A sound working knowledge of security best
practice and legislation affecting the security role.
- Strong management and leadership skills
together with excellent communication, influencing, negotiating and
engagement skills.
- An intermediate level of IT skills with a very
good working knowledge of the range of MS Office packages.
- A very good knowledge of technology driven
security solutions as well as a willingness to continually upgrade that
knowledge.
- Sound judgement and decision making skills,
with a “hands on”, problem solving approach, able to remain calm under
pressure and take control of incidents, pro-active and self-motivated.
- An ability to work as part of team and also
have the ability to lead teams.
- Experience of writing procedures, drafting
reports, preparing business cases and compiling and adjusting requirements
to meet shortfalls in staffing levels.
- Excellent planning and organisation skills to
meet deadlines and pay attention to detail, with a consulting mindset.
- Understanding financial practices such as cost
control and budgeting, demonstrating financial acumen in all decision
making.
- Must have the highest level of integrity,
vigilant and of sound judgement.
- Should
be unrelenting in the pursuit of excellence,
ensuring to lead by setting the standards.
Required qualifications / experience
- A
bachelor in a relevant field with a willingness to undergo a Masters
- Professional
management qualification and a member of a recognised professional
management governing body
- A minimum of eight years of experience in high
level security with a minimum of three years working in a security
managerial role, with security qualifications to support these years of
service.
- Working
knowledge of multiple security functions and security driven technology
solutions
If your qualifications match the
above profile, submit your resume to apply@dumaworks.com with the subject line
"Zone
Manager 1715
" Ensure to include ALL the details on the subject line as directed.
Include your NAME and PHONE NUMBER in
your message.
