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Job Vacancies in a Multinational Bank in Kenya

Multinational Bank 
 
Job Title: Assistant Relationship Manager - Private Clients
 
Job Ref: 6175     
 
Open to Kenyan resident bankers and qualified Kenyans in the diaspora.
   
 
Responsibilities
 

Overall Job Purpose 
  • Support the Private Clients Goal Based Financial Planning Philosophy by providing end to end, relationship based support to the Wealth Manager’s portfolio of clients through implementing appropriate financial solutions, 
  • To maintain a high level of integrity and ethical standards.
Client Service and Relationship Building 
  • Establishes and builds one-on-one relationships with clients based on mutual respect, in assigned portfolio by delivering exceptional service levels, specifically focusing on a pro-active contact (calling) strategy and programme. 
  • Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts. 
  • Interacts and build relationships with (Product Owners) Business Banking Account Executive’s, Private Banking and (CIB) Corporate and Investment Banking Relationship Managers, in order to provide a seamless solution to the client’s banking requirements. To assist with related queries where possible, and facilitate when specialist advice is required by referring to appropriate experts
  •  Manages the “Cost of Sales” through evaluation of margins, cost of service and utilisation of the multi-channel delivery strategies,
Profitable growth in portfolio sales (On and Offshore)
  •  Acquires new business for the portfolio in line with the Customer Value Proposition segment specifications, acquisition targets to increase market share and specific sales strategies. 
  • Maximises bank profitability and ensure value add to customers through cross-selling specifically focusing on wealth leads and lending opportunities. This includes the complete spectrum of Transactional Banking accounts, Investment accounts, Foreign exchange requirements, Non Resident, Exchange control and Offshore banking requirements,.
  •  Attend to pricing concession requests around transactional banking products
Lending Management
  • Structures credit applications effectively, focusing on high quality motivations 
  • Advises customers on lending product selection, by recommending products to meet their specific needs 
  • Manage turnaround times and receipt of documents until limit loaded and all conditions have been satisfied 
  • Restructures debt for efficiencies bringing a customer’s asset base under one roof
Risk Management and Compliance 
  • Attend to all risk matters, including all KYC/FAIS and other regulatory matters. 
  • Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held 
  • Ensures proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act requirements.
Team Training 
  • Assist in up skilling new team members around processes and Transactional Banking products
Qualifications
  • 4 – 5 years’ branch banking experience, with exposure to telling, enquiries, service, BDC/Forex, assets and overall customer service

Job Title: Relationship Manager – Wealth and Relationship Management
 
Job Ref: 6174     
   
 
Responsibilities
  • Support the Private Clients Goal Based Financial Planning Philosophy by providing end to end, relationship based support to the Wealth Manager’s portfolio of clients through implementing appropriate financial solutions, 
  • To maintain a high level of integrity and ethical standards. 
  • Establishes and builds one-on-one relationships with clients based on mutual respect, in assigned portfolio by delivering exceptional service levels, specifically focusing on a pro-active contact (calling) strategy and programme. 
  • Ensures successful retention of existing customers in assigned portfolio by strengthening and expanding relationships. This is achieved by intimately understanding the customer, servicing the customer’s business and personal financial needs and focusing on the management of key accounts.
  • Interacts and build relationships with (Product Owners) Business Banking Account Executive’s, Private Banking and (CIB) Corporate and Investment Banking Relationship Managers, in order to provide a seamless solution to the client’s banking requirements. 
  • To assist with related queries where possible, and facilitate when specialist advice is required by referring to appropriate experts 
  • Manages the “Cost of Sales” through evaluation of margins, cost of service and utilization of the multi-channel delivery strategies, 
  • Effectively attend to and monitor customer complaints on portfolio, identify root causes and address at source, to prevent re-occurrence 
  • Proactively communicate new product information to all customers. 
  • Attend client events to build personalised client relationships.
  • Acquires new business for the portfolio in line with the Customer Value Proposition segment specifications, acquisition targets to increase market share and specific sales strategies
  • Maximizes bank profitability and ensure value add to customers through cross-selling
  • Structures credit applications effectively, focusing on high quality motivations 
  • Once credit approval obtained brief the Assistant Relationship Manager on the fulfilment and collateral preparation process to follow. 
  • Restructures debt for efficiencies bringing a customer’s asset base under one roof
  • Attend to all risk matters, including all KYC/FAIS/EDD and other regulatory matters.
  • Ensures that procedures laid down in Group Reference Guide are adhered to and, where flexibility needs to be exercised, that the necessary dispensation is held
Qualifications
  • Working knowledge of Private Clients strategy, overall Group strategy and Private Clients value proposition 
  • 4 – 5 years’ branch banking experience, with exposure to customer consulting, telling, enquiries, service, BDC/Forex, assets and overall customer service

Job Title: Wealth Manager / Associate Wealth Manager
 
Job Ref: 6173    
 
Reports to: Regional Head Wealth Relationship Management 

Direct Reports: Relationship Manager

Responsibilities
  • Have the technical knowledge to provide the holistic financial planning service to high Net-worth clients.
  • Investments (on- and offshore), estate, and retirement planning, Trust & Fiduciary with the intention of increasing Assets Under Management.
  • Be able to ‘hunt’ for new clients (market Private Clients) as well as maintain relationships on an ongoing basis.
  • Responsible for the profitability of the team and take-on of all new clients
  • Increasing lending fees and assets under management. 
  • To remain complaint with all legislation pertaining to financial planning, i.e. FAIS, FICA etc.

Qualifications
  • Understanding of the Private Client’s market client profile and lifestyle. 
  • Understanding and the correct application of the PC strategy, process/ philosophy. 
  • Sound knowledge of the full product spectrum as relevant to the Private Clients market, including features, benefits, pricing, product combination possibilities for optimum use and relationship to other more specialized products.
  • Knowledge of equivalent competitor products and services. 
  • Up to date with high level appreciation of market forces and financial trends (local and international) and how these impact Standard Banks clients. 
  • Thorough understanding of Lending Principles (Balance sheet Opti.
  • Ability to interpret financial statements, management accounts, budgets and cash flows for all types of legal entities. 
  • Knowledge of the Financial Advisory and Intermediary Services Act.
  • Minimum 5 Years banking experience in Private Banking, Financial Planning or Relationship Management.
How to Apply
 

Apply by noon, 11th May 2015 to recruit@manpowerservicesgroup.com quoting the job reference number and indicate your current or past gross monthly salary.

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