Multinational Bank
Job Title: Assistant Relationship Manager -
Private Clients
Job Ref: 6175
Open to Kenyan resident bankers and
qualified Kenyans in the diaspora.
Responsibilities
Overall Job Purpose
- Support the Private Clients Goal Based
Financial Planning Philosophy by providing end to end, relationship based
support to the Wealth Manager’s portfolio of clients through implementing
appropriate financial solutions,
- To maintain a high level of integrity and
ethical standards.
Client Service and Relationship Building
- Establishes and builds one-on-one
relationships with clients based on mutual respect, in assigned portfolio
by delivering exceptional service levels, specifically focusing on a
pro-active contact (calling) strategy and programme.
- Ensures successful retention of existing
customers in assigned portfolio by strengthening and expanding
relationships. This is achieved by intimately understanding the customer,
servicing the customer’s business and personal financial needs and
focusing on the management of key accounts.
- Interacts and build relationships with
(Product Owners) Business Banking Account Executive’s, Private Banking and
(CIB) Corporate and Investment Banking Relationship Managers, in order to
provide a seamless solution to the client’s banking requirements. To
assist with related queries where possible, and facilitate when specialist
advice is required by referring to appropriate experts
- Manages the “Cost of Sales” through
evaluation of margins, cost of service and utilisation of the multi-channel
delivery strategies,
Profitable growth in portfolio sales
(On and Offshore)
- Acquires new business for the portfolio
in line with the Customer Value Proposition segment specifications,
acquisition targets to increase market share and specific sales strategies.
- Maximises bank profitability and ensure value
add to customers through cross-selling specifically focusing on wealth
leads and lending opportunities. This includes the complete spectrum of
Transactional Banking accounts, Investment accounts, Foreign exchange
requirements, Non Resident, Exchange control and Offshore banking
requirements,.
- Attend to pricing concession requests
around transactional banking products
Lending Management
- Structures credit applications effectively,
focusing on high quality motivations
- Advises customers on lending product
selection, by recommending products to meet their specific needs
- Manage turnaround times and receipt of
documents until limit loaded and all conditions have been satisfied
- Restructures debt for efficiencies bringing a
customer’s asset base under one roof
Risk Management and Compliance
- Attend to all risk matters, including all
KYC/FAIS and other regulatory matters.
- Ensures that procedures laid down in Group
Reference Guide are adhered to and, where flexibility needs to be
exercised, that the necessary dispensation is held
- Ensures proper record keeping in terms of
Financial Advisory and Intermediary Services Act as well as the Financial
Intelligence Centre Act requirements.
Team Training
- Assist in up skilling new team members around
processes and Transactional Banking products
Qualifications
- 4 – 5 years’ branch banking experience, with
exposure to telling, enquiries, service, BDC/Forex, assets and overall
customer service
Job Title: Relationship Manager –
Wealth and Relationship Management
Job Ref: 6174
Responsibilities
Responsibilities
- Support the Private Clients Goal Based
Financial Planning Philosophy by providing end to end, relationship based
support to the Wealth Manager’s portfolio of clients through implementing
appropriate financial solutions,
- To maintain a high level of integrity and
ethical standards.
- Establishes and builds one-on-one
relationships with clients based on mutual respect, in assigned portfolio
by delivering exceptional service levels, specifically focusing on a
pro-active contact (calling) strategy and programme.
- Ensures successful retention of existing
customers in assigned portfolio by strengthening and expanding
relationships. This is achieved by intimately understanding the customer,
servicing the customer’s business and personal financial needs and
focusing on the management of key accounts.
- Interacts and build relationships with
(Product Owners) Business Banking Account Executive’s, Private Banking and
(CIB) Corporate and Investment Banking Relationship Managers, in order to
provide a seamless solution to the client’s banking requirements.
- To assist with related queries where possible,
and facilitate when specialist advice is required by referring to
appropriate experts
- Manages the “Cost of Sales” through evaluation
of margins, cost of service and utilization of the multi-channel delivery
strategies,
- Effectively attend to and monitor customer
complaints on portfolio, identify root causes and address at source, to
prevent re-occurrence
- Proactively communicate new product
information to all customers.
- Attend client events to build personalised
client relationships.
- Acquires new business for the portfolio in
line with the Customer Value Proposition segment specifications, acquisition
targets to increase market share and specific sales strategies
- Maximizes bank profitability and ensure value
add to customers through cross-selling
- Structures credit applications effectively,
focusing on high quality motivations
- Once credit approval obtained brief the
Assistant Relationship Manager on the fulfilment and collateral
preparation process to follow.
- Restructures debt for efficiencies bringing a
customer’s asset base under one roof
- Attend to all risk matters, including all
KYC/FAIS/EDD and other regulatory matters.
- Ensures that procedures laid down in Group
Reference Guide are adhered to and, where flexibility needs to be
exercised, that the necessary dispensation is held
Qualifications
- Working knowledge of Private Clients strategy,
overall Group strategy and Private Clients value proposition
- 4 – 5 years’ branch banking experience, with
exposure to customer consulting, telling, enquiries, service, BDC/Forex,
assets and overall customer service
Job Title: Wealth Manager / Associate Wealth Manager
Job Ref: 6173
Reports to: Regional Head Wealth Relationship Management
Direct Reports: Relationship
Manager
Responsibilities
- Have the technical knowledge to provide the
holistic financial planning service to high Net-worth clients.
- Investments (on- and offshore), estate, and
retirement planning, Trust & Fiduciary with the intention of
increasing Assets Under Management.
- Be able to ‘hunt’ for new clients (market
Private Clients) as well as maintain relationships on an ongoing basis.
- Responsible for the profitability of the team
and take-on of all new clients
- Increasing lending fees and assets under
management.
- To remain complaint with all legislation
pertaining to financial planning, i.e. FAIS, FICA etc.
Qualifications
- Understanding of the Private Client’s market
client profile and lifestyle.
- Understanding and the correct application of
the PC strategy, process/ philosophy.
- Sound knowledge of the full product spectrum
as relevant to the Private Clients market, including features, benefits,
pricing, product combination possibilities for optimum use and
relationship to other more specialized products.
- Knowledge of equivalent competitor products
and services.
- Up to date with high level appreciation of
market forces and financial trends (local and international) and how these
impact Standard Banks clients.
- Thorough understanding of Lending Principles
(Balance sheet Opti.
- Ability to interpret financial statements,
management accounts, budgets and cash flows for all types of legal
entities.
- Knowledge of the Financial Advisory and
Intermediary Services Act.
- Minimum 5 Years banking experience in Private
Banking, Financial Planning or Relationship Management.
How to Apply
Apply by noon, 11th May 2015 to
recruit@manpowerservicesgroup.com quoting the job reference number and indicate
your current or past gross monthly salary.
