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Front Office Agents / Night Receptionists Jobs in Kenya

Vacancies in Hospitality: Trianum Hospitality is a boutique consulting and management firm that operates serviced apartments and boutique hotels.

The company is seeking to fill the following positions at a variety of its managed properties:


Front Office Agents / Night Receptionists 

(4 Positions)
 
Reporting to the Front Office Supervisor this role is responsible for the following:
  • Receiving guests to the hotel and maintaining high standards of customer service at the reception by ensuring all enquires are responded to in a courteous and timely manner and all visitors are treated with great respect.
  • Answering incoming telephone calls and directing the same to the appropriate department or office
  • Ensuring all reservations from sales are correctly entered into the system and communicated to Housekeeping, Front Office, Accounts and all other relevant departments

Desired Skills / Qualifications
  • Front Office Certification from Kenya Utalii College or other recognized institution /Degree in Hotel Management
  • 3 to 5 years experience in a supervisory or management role in the Front Office Department
  • Excellent written & spoken English, interpersonal skills and presentation skills
  • Proficiency in MS Office suite, experience with HIS(Hotel Information System)

Please send you application letter indicating your suitability to this role, together with a copy of your updated resume, your current salary and benefits package to hr@trianum.co.ke before 19th May 2015.

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