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Customer Service Officer Jobs in Nairobi, Kenya

Duma Works is recruiting for these two roles for our client in Nairobi:

1.
 Kamba Speaking Customer Service Officer
 
2. Maasai Speaking Customer Service Officer 

Our client is a technology company that designs and manufactures products to power the modern lifestyle. 

Job Description:
 We are seeking a highly motivated, experienced professional to play a leading role as a Customer Service Officer. 


You should have a strong verbal and written communication skills. 

You will achieve specific performance targets and interact regularly with our Sales Team and our customers. 

The primary responsibilities of the role include customer service and support.

Primary Responsibilities:
  • Handle customer and reseller queries over the phone and/or via SMS; meet clear performance indicators relating to speed of support and customer satisfaction
  • Make and receive calls as assigned by Customer Service and Operations Coordinator
  • Educate current and potential customers with product and service information
  • Track customers and inquiries in database with progress and priority status; maintain accurate customer records
  • Identify and escalate priority issues to Customer Service and Operations Coordinator
  • Respond to customers to in a timely and professional manner; ensure all clients, partners, and leads receive a revolutionary customer experience
Ideal Candidate Characteristics:
  • Passionate about customer care
  • Experience with MS Office
  • Fluent in English, Swahili, and Maasai or Kamba
  • Excellent written and verbal communication skills
  • Able to work well under pressure
  • Energetic, enthusiastic, and a team player
  • A fast learning who is able to work with set targets
  • Must be time flexible and able to work in a shift clock system including Public Holidays and Weekends
  • Exposure to Customer Care, Dealer Care, or Call Center experiences and CRM systems is a plus
If your qualifications match the above profile, submit your resume to apply@dumaworks.com. Use the subject line "Customer Service Officer 1743". 

Ensure to include ALL the details on the subject line as directed. 


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