Vacancy: Customer Service Managers - Operations
3 Positions
Must have either telco background or
manufacturing (tough fast paced environment with high risk and stress management)
Must have management or MBA or
project management education
Must have worked and managed large
teams and worked with clients and internal stakeholders and run and managed
operations teams and service functions
Must have standard operating
procedure setup and process experience and execution proven skills
Must have had experience in handling
complex service environments with multichannel contact touch points
Call center experience extremely
advantageous and required
Must have good IT knowledge and
excellent people skills having worked with staff at various age groups
Must be flexible and dynamic and a
change leader and have managed change projects in operations
Project management experience
(general)
International experience advantageous
Must be willing to travel from time
to time
Must be extremely attentive to detail
Have experience to do analysis of
performance and stats of staff, business and P&L
Must be able to performance manage
employees, motivate and lead teams of team leaders and supervisors and
integrated operations teams
eMail CV to: sophy@lincolneducationservices.com
eMail CV to: sophy@lincolneducationservices.com
