Are you ambitious and looking to work
in a dynamic start-up environment?
Laikiana is looking for a Customer
Relationship Assistant to serve customers by providing product and service
information; resolving product and service problems, and providing the best
possible Customer service to clients.
Title: Customer Relations Assistant
Department: Marketing
Duration: 6 months with possibility of extension
Location: Nairobi
Company Overview: Laikiana is one of the most experienced and diverse groups of consultants in the hospitality industry.
Our Company operates as a true strategic partner, providing our clients with an unbiased analysis of their organization, and following up with partnership toward the achievement of targeted goals.
Position Overview: The Customer Relations Assistant is responsible for
building and maintaining business relationships with our clients, ensuring that
they receive the customized service they need to grow their business.
Responsibilities:
Responsibilities:
- Communicating with existing clients to
increase and maintain sales needs
- Initiate new calls to generate interest with
prospective clients
- Developing and maintaining new database
contacts and details of potential clients
- Updating Customer Relations Management
database of the company
- Make quotes for new and existing clients
- Ensuring the correct maintenance of follow up
procedures to the potential clients
- Escalate customer queries to the relevant job
roles where necessary
Education: This
position generally requires a Bachelor’s degree/ Diploma in communication,
marketing and any other related field and a minimum One (1) year of practical
experience in the field.
Any equivalent combination of
training and experience that provides the required knowledge, skills and
abilities is qualifying.
We offer you:
We offer you:
- An amazing learning culture.
- A flat structured working environment to
enable you enhance your
- A chance to be part of a team that offers
great opportunities for growth
Start Date: Immediately
Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to: laikyjobs@hotmail.com on or before 8th May 2015.
Interested and suitably qualified candidates to submit their application, including a detailed CV, daytime telephone contact, and two professional referees to: laikyjobs@hotmail.com on or before 8th May 2015.
