Tuskys is the leading retailer in
Kenya with presence in Uganda. It is known for its innovation, market
leadership in introduction of new and excellent concepts; some of the
innovations by Tuskys include, in-house baking, deli, milk on tap and cooking
oil on tap.
The company has completed formulation
of its strategic plan for the period 2015-2019.
Some positions have arisen out of the
new strategic direction.
Customer Experience Manager
Report to: Chief Operating Officer.
Purpose: To manage internal and external customer
relationships
Duties and Responsibilities
- Formulating world class standards in customer
management processes, for both Internal and external customer
- Leading multi level engagements with customers
across platforms email, social media, telephone, blogs and interpersonal
- Training staff or employees to deliver
excellent customer service and involving in staff appraisals and
recruitment process.• Keeping abreast developments and changes in customer
service field by reading pertinent journals, attending meetings and
courses.
- Analyzing data or statistics to identify the
customer service level, the organization is providing.
- Lead implementation of CRM system for world
class customer service
Professional Qualifications, Job
experience & Skills requirement
- Politeness, confidence, tact, patience,
politeness, and diplomacy while dealing with complex problems.
- Motivational, listening, and problem-solving
skills.
- Ability to produce creative ideas to
ameliorate customer service standards.
- Should be able to ameliorate customer service
skills.
- Ability to lead and supervise teams and work
under tight deadlines.
Education and Qualifications
- Bachelors Degree in Commerce Consumer studies,
Business studies, or Management studies related field from an accredited
institution.
- Experience in customer service management or
related activities.
- 3 years experience in a busy environment in
which 2 years in the relevant/same field.
- Mature, self-motivated, proactive, willing to
learn and able to work under pressure and meet deadlines.
How to Apply
Interested and qualified candidates should forward their applications including detailed CVS to Human Resource Manager on email hr@tuskys.com before 30th May 2015
Interested and qualified candidates should forward their applications including detailed CVS to Human Resource Manager on email hr@tuskys.com before 30th May 2015