I&M Bank, a leading Kenyan
commercial banking group with a regional presence in 4 countries, is expanding
its Agency Banking networks in major towns and in this regard we are seeking to
recruit highly competent individuals for the position of Regional Supervisor -
Agency Banking.
Regional Supervisor - Agency Banking (Western, Coast, Nairobi)
Ref: RS/3/2015
Job Summary: The ideal candidates will be responsible for driving profitability, deposits, customer acquisition and generating revenues through increased transactions in Agency Banking by providing leadership to the branches in the region allocated on recruitment and management of agents and super agency business.
Key Duties and Responsibilities:
The Incumbent will report to the Head of Agency Banking / Regional Manager, Business Development and will be responsible for:
·
Liaising with branch heads on
identification of the new prospective agents in their areas
·
Supporting branches in reaching out
to prospective identified agents and proposing wills for partnership.
·
Ensuring documentation submitted from
the agents are up to date for CBK approvals.
·
Before operationalizing of new agent
outlets – ensure training of agents and agent assistants has been carried out.
Ensuring turnaround time at agent location is minimal i.e. for transactions,
accounts submitted by customers at agent location, dispute resolutions and
files submitted for agency approval.
·
Training on trouble shooting of trade
tools at agency location through the respective branches.
·
Ensuring that the Agents are
monitoring their cash in tills at outlet and float in the Bank account.
·
Growing the super and retail Agency
business in the branches
·
Ensuring audit findings and
recommendations are implemented in a timely manner at the agent locations.
·
Performing any other duty as may be
allocated by Head of Agency banking.
Key Performance Measures:
·
Market growth- number of agents
recruited
·
Customer growth- new accounts opened
·
Profitability
·
Agent transactions
·
Touch and feel- Agency Distribution
·
Market share
·
Customer feedback
·
Customer satisfaction score
·
Policies and procedures adherence
·
Agent product awareness score
·
Marketing campaigns
·
Customer brand awareness score
Desired Skills and Experience:
·
A Bachelor’s degree in business
related field with a professional qualification in banking. A master’s degree
in strategic management will be an added advantage.
·
At least 5 years specific experience
in setting up and running an Agency Banking business in a commercial bank at a
senior level with sufficient knowledge on agency banking operations, CBK/PG/15
and Agency Banking systems.
·
In-depth knowledge and established
contacts within the Agency Banking industry.
·
Successful track record of business
line development of Agency Banking in a commercial bank.
·
Proven leadership skills.
·
Have a strong appreciation of banking
technological requirements and needs.
·
In depth geographical terrains:
Nairobi, Coast or Western/Nyanza regions
·
Knowledge of operational policies,
procedures and legalities relevant to branch operations
Vacancy: Officer - Agency Operations
Ref: OAO/3/2015
Job Summary: The ideal candidates will be responsible for
supporting the agency business on issues of operations, filing, appraisal
preparations, report generations, troubleshooting, TAT and approvals.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Agency Banking Operations and will be responsible for:
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Agency Banking Operations and will be responsible for:
·
Ensuring the Bank acquires quality
and worthwhile agents through diligent appraisal and assessment of agency files
submitted from branches.
·
Providing operational support to
branches by ensuring merchandising material, collaterals and other required
tools of trade are supplied as required.
·
Ensuring that all agency banking
files are updated, well stored, and easy to retrieve as per set guidelines.
·
Ensuring that the CBK/PG/15
guidelines are adhered to in agency appraisal, agent operationalization and CBK
reporting.
·
Implementing audit findings and
recommendations and ensuring compliance with the bank’s policies and procedures
on Agency operations and documentation is adhered to fully.
·
Ensuring that the bank’s image and
brand is protected at all times by ensuring that supervisors and branches have
the right material and information for use at agent locations and to the Bank
customers.
·
Championing customer experience; by
engaging with various customers at the Agent locations while facilitating
feedback to both the branch management and officers for remedial action to
enhance customer WOW experience.
·
Ensuring the uptime of the system is
100% through constant tests/trials and troubleshooting.
·
Assisting in carrying out UATs in
order to have a good system for use by the agents and customers.
·
Generating reports on the number of
transactions, agency business growth and insights.
·
Performing any other duty as may be
allocated by the Head of Agency Banking
Key Performance Measures
·
Market growth- number of agents
approved
·
Touch and feel- Agency Distribution
·
Customer satisfaction score
·
Policies and procedures adherence
·
Agent product awareness score
·
Marketing campaigns
·
Customer brand awareness score
Desired Skills and Experience
·
Bachelors’ degree in Business related
field and/or Business information technology
·
Working knowledge on agency banking
operations, CBK/PG/15 and Agency systems.
·
Demonstrated ability to effectively
analyze data and develop insights
·
Critical thinking skills.
·
Ability to work effectively in a
fast-paced environment.
·
Demonstrated ability to develop
effective working relationships and excel in a cross-functional environment.
·
Demonstrated track record of
performing such functions.
·
Have a strong appreciation of banking
technological requirements and needs.
·
Minimum 3 years’ experience in
banking operations with a strong customer relations ability and strong
appreciation of information, communication and technology.
Relationship Manager, Custodial Services
Ref: RMCS/3/2015
I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.
Job Summary: The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
Ref: RMCS/3/2015
I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.
Job Summary: The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
·
Developing and driving the Custodial
Services Strategy.
·
Spearheading the development and
implementation of new Custody Services products.
·
Sourcing for new business and
customers under the Custodial related services to ensure the achievement of the
approved budget.
·
Delivering consistent seamless
customer service through maintenance of high service standards, relationship
management and partnerships for the Custody business (customers, fund managers,
brokers, regulators, administrators and stakeholders).
·
Supporting bank branches in all
Custodial related issues; increase the wallet size per customer; ensure all
delivery channels are managed effectively resulting in excellent customer
service; maintain the customer service levels and TAT for the departmental
product processing.
·
Attending to customer referrals.
·
Initiating marketing activities
targeted towards Custodial client schemes.
·
Liaising with administrators &
fund managers for documentation and custody fees.
·
Ensuring recovery of the Department
incomes when they fall due.
·
Training and mentoring branches and
relationship managers on Custodial products.
Desired Skills and Experience
·
Bachelor’s degree in any discipline
from a recognized institution.
·
At least 5 years’ experience in
custodial services, relationship management and sales.
·
Excellent communication and
interpersonal skills;
·
Good marketing skills;
·
Good knowledge of market regulations,
operations and practices;
·
Good knowledge of capital markets and
the pensions industry; and
·
A good understanding of investment
banking products
Debt Recovery Manager
Ref: DRM/3/2015
I&M Bank is looking to recruit a competent and highly motivated individual for the following position:
Job Summary: The Job holder will be responsible for reviewing the Bank’s non-performing assets book and developing appropriate strategies to ensure timely recovery of amounts due, with minimum loss exposure for the Bank.
Ref: DRM/3/2015
I&M Bank is looking to recruit a competent and highly motivated individual for the following position:
Job Summary: The Job holder will be responsible for reviewing the Bank’s non-performing assets book and developing appropriate strategies to ensure timely recovery of amounts due, with minimum loss exposure for the Bank.
Periodically reviewing securities
held against NPAs in order to identify possible gaps and institute measures
necessary to rectify these, so as to safeguard the Bank’s interest.
Bringing overall Debt recovery knowledge and
experience to bear in advising key stakeholders on common pitfalls to avoid in
the overall structuring and management of credit facilities.
Key
Responsibilities:
The Incumbent will report to the Senior General Manager Debt Recovery and will be responsible for:
The Incumbent will report to the Senior General Manager Debt Recovery and will be responsible for:
·
Providing appropriate inputs at Board
and Management Committees’ level to ensure appropriate measures are taken to
rectify any identified gaps in the lending process.
·
Based on overall assessment of the
Bank’s NPA book and debt recovery success rate, critically reviewing all
non-performing facilities and development of appropriate strategies to ensure
the Bank recovers the amounts due in an efficient and cost effective manner.
·
On a case by case basis, assessing
the Bank’s positioning and its ability to recover the amounts due without
forced realization of securities held as far as possible. This includes
detailed negotiations with the defaulting clients for facilities re-structure,
where possible, in order to maintain customer goodwill.
·
Where realization of securities held
is inevitable, ensuring the process is handled procedurally in order to avoid
delay through intermittent ligation. Similarly ensuring the defaulting client’s
rights are respected in order to avoid potential risk exposure to the Bank
through litigation or adverse publicity.
·
Undertaking periodic review of
securities held against all non-performing facilities in order to ensure these
are perfected and that no dilution happens during the debt recovery period.
·
Planning and closely coordinating the
Debt Recovery process with various stakeholders, including Lawyers, valuers and
auctioneers amongst others, in order to avoid undue delay and recovery costs
escalation.
·
For cases in court, ensuring the
relevant evidence in support of the Bank’s case is properly documented and
shared with the key stakeholders in good time, ahead of court appearances.
Representing the Bank as a witness as and when required.
·
Where the Bank is represented in
court by other witnesses, ensuring these witnesses are well prepared with
factual information and absolute clarity on the background of each case.
·
Providing periodic reports to
Management and respective Board Committee’s on the Recovery Status of each
non-performing facility, with clear recommendations on the way forward or
closure.
·
Liaising with the Head of Credit to
ensure provisions held against bad & doubtful debts are adequate and in
compliance with the Prudential Guidelines.
·
Liaising with the Heads of Credit and
Finance to ensure appropriate adjustments are made to the provisions for bad
& doubtful debts per the Prudential Guidelines in order to comply with IFRS
requirements.
Qualifications and Competencies:
·
Bachelor’s degree in any business
related field.
·
Professional qualifications in
CPA/AKIB will be an added advantage.
·
Masters in a business related field
such as Strategic Management, Economics, Finance, and Operations etc.
·
Minimum 7 years banking experience.
At least 4 years should be at managerial level
·
Strong analytical skills
·
Excellent negotiation skills
·
Effective communicator – both
verbally and in writing.
·
Strong interpersonal relationships.
·
Focused and self-driven
·
Attentive to detail.
If you believe you meet the above
requirements, please send your application together with a comprehensive
curriculum vitae indicating your qualifications, present position, contact,
current salary and names of three referees.
Your application should reach the
below address on or before 10th April 2015.
Please quote reference number
followed by the position applied for in the application
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic
disqualification.