I&M
Bank, a leading Kenyan commercial banking group with a regional presence in 4
countries, is expanding its Agency Banking networks in major towns and in this
regard we are seeking to recruit highly competent individuals for the position
of Regional Supervisor - Agency Banking.
Regional Supervisor - Agency Banking (Western, Coast, Nairobi)
Ref: RS/3/2015
Job Summary: The ideal candidates will be responsible for driving profitability, deposits, customer acquisition and generating revenues through increased transactions in Agency Banking by providing leadership to the branches in the region allocated on recruitment and management of agents and super agency business.
Key Duties and Responsibilities:
The Incumbent will report to the Head of Agency Banking / Regional Manager, Business Development and will be responsible for:
- Liaising
with branch heads on identification of the new prospective agents in their
areas
- Supporting
branches in reaching out to prospective identified agents and proposing
wills for partnership.
- Ensuring
documentation submitted from the agents are up to date for CBK approvals.
- Before
operationalizing of new agent outlets – ensure training of agents and
agent assistants has been carried out. Ensuring turnaround time at agent
location is minimal i.e. for transactions, accounts submitted by customers
at agent location, dispute resolutions and files submitted for agency
approval.
- Training
on trouble shooting of trade tools at agency location through the
respective branches.
- Ensuring
that the Agents are monitoring their cash in tills at outlet and float in
the Bank account.
- Growing
the super and retail Agency business in the branches
- Ensuring
audit findings and recommendations are implemented in a timely manner at
the agent locations.
- Performing
any other duty as may be allocated by Head of Agency banking.
Key Performance Measures:
- Market
growth- number of agents recruited
- Customer
growth- new accounts opened
- Profitability
- Agent
transactions
- Touch
and feel- Agency Distribution
- Market
share
- Customer
feedback
- Customer
satisfaction score
- Policies
and procedures adherence
- Agent
product awareness score
- Marketing
campaigns
- Customer
brand awareness score
Desired Skills and Experience:
- A
Bachelor’s degree in business related field with a professional
qualification in banking. A master’s degree in strategic management will
be an added advantage.
- At
least 5 years specific experience in setting up and running an Agency
Banking business in a commercial bank at a senior level with sufficient
knowledge on agency banking operations, CBK/PG/15 and Agency Banking
systems.
- In-depth
knowledge and established contacts within the Agency Banking industry.
- Successful
track record of business line development of Agency Banking in a
commercial bank.
- Proven
leadership skills.
- Have
a strong appreciation of banking technological requirements and needs.
- In
depth geographical terrains: Nairobi, Coast or Western/Nyanza regions
- Knowledge
of operational policies, procedures and legalities relevant to branch
operations
Vacancy: Officer - Agency Operations
Ref: OAO/3/2015
Job Summary: The
ideal candidates will be responsible for supporting the agency business on
issues of operations, filing, appraisal preparations, report generations,
troubleshooting, TAT and approvals.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Agency Banking Operations and will be responsible for:
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Agency Banking Operations and will be responsible for:
- Ensuring the Bank acquires quality and
worthwhile agents through diligent appraisal and assessment of agency
files submitted from branches.
- Providing operational support to branches by
ensuring merchandising material, collaterals and other required tools of
trade are supplied as required.
- Ensuring that all agency banking files are
updated, well stored, and easy to retrieve as per set guidelines.
- Ensuring that the CBK/PG/15 guidelines are
adhered to in agency appraisal, agent operationalization and CBK
reporting.
- Implementing audit findings and
recommendations and ensuring compliance with the bank’s policies and
procedures on Agency operations and documentation is adhered to fully.
- Ensuring that the bank’s image and brand is
protected at all times by ensuring that supervisors and branches have the
right material and information for use at agent locations and to the Bank
customers.
- Championing customer experience; by engaging
with various customers at the Agent locations while facilitating feedback
to both the branch management and officers for remedial action to enhance
customer WOW experience.
- Ensuring the uptime of the system is 100%
through constant tests/trials and troubleshooting.
- Assisting in carrying out UATs in order to
have a good system for use by the agents and customers.
- Generating reports on the number of
transactions, agency business growth and insights.
- Performing any other duty as may be allocated
by the Head of Agency Banking
Key Performance Measures
- Market growth- number of agents approved
- Touch and feel- Agency Distribution
- Customer satisfaction score
- Policies and procedures adherence
- Agent product awareness score
- Marketing campaigns
- Customer brand awareness score
Desired Skills and Experience
- Bachelors’ degree in Business related field
and/or Business information technology
- Working knowledge on agency banking
operations, CBK/PG/15 and Agency systems.
- Demonstrated ability to effectively analyze
data and develop insights
- Critical thinking skills.
- Ability to work effectively in a fast-paced
environment.
- Demonstrated ability to develop effective
working relationships and excel in a cross-functional environment.
- Demonstrated track record of performing such
functions.
- Have a strong appreciation of banking
technological requirements and needs.
- Minimum 3 years’ experience in banking
operations with a strong customer relations ability and strong
appreciation of information, communication and technology.
Relationship Manager, Custodial Services
Ref: RMCS/3/2015
I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.
Job Summary: The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
Ref: RMCS/3/2015
I&M Bank is seeking to recruit the following position and is seeking a highly competent individual with experience in growing and developing custodial related services as per RBA regulations.
Job Summary: The ideal candidate will be responsible for the growth and development of custodial related services as well as effectively supervising the department’s custodial operations within the framework of standard operating procedures and as per the Retirement Benefit Authority (RBA) regulations.
Key Duties and Responsibilities:
The Incumbent will report to the Manager, Corporate & Strategic Planning and will be responsible for:
- Developing and driving the Custodial Services
Strategy.
- Spearheading the development and
implementation of new Custody Services products.
- Sourcing for new business and customers under
the Custodial related services to ensure the achievement of the approved
budget.
- Delivering consistent seamless customer
service through maintenance of high service standards, relationship
management and partnerships for the Custody business (customers, fund
managers, brokers, regulators, administrators and stakeholders).
- Supporting bank branches in all Custodial
related issues; increase the wallet size per customer; ensure all delivery
channels are managed effectively resulting in excellent customer service;
maintain the customer service levels and TAT for the departmental product
processing.
- Attending to customer referrals.
- Initiating marketing activities targeted
towards Custodial client schemes.
- Liaising with administrators & fund
managers for documentation and custody fees.
- Ensuring recovery of the Department incomes
when they fall due.
- Training and mentoring branches and
relationship managers on Custodial products.
Desired Skills and Experience
- Bachelor’s degree in any discipline from a recognized
institution.
- At least 5 years’ experience in custodial
services, relationship management and sales.
- Excellent communication and interpersonal
skills;
- Good marketing skills;
- Good knowledge of market regulations,
operations and practices;
- Good knowledge of capital markets and the
pensions industry; and
- A good understanding of investment banking
products
Debt Recovery Manager
Ref: DRM/3/2015
I&M Bank is looking to recruit a competent and highly motivated individual for the following position:
Job Summary: The Job holder will be responsible for reviewing the Bank’s non-performing assets book and developing appropriate strategies to ensure timely recovery of amounts due, with minimum loss exposure for the Bank.
Ref: DRM/3/2015
I&M Bank is looking to recruit a competent and highly motivated individual for the following position:
Job Summary: The Job holder will be responsible for reviewing the Bank’s non-performing assets book and developing appropriate strategies to ensure timely recovery of amounts due, with minimum loss exposure for the Bank.
Periodically reviewing securities held
against NPAs in order to identify possible gaps and institute measures
necessary to rectify these, so as to safeguard the Bank’s interest.
Bringing overall Debt recovery
knowledge and experience to bear in advising key stakeholders on common
pitfalls to avoid in the overall structuring and management of credit
facilities.
Key
Responsibilities:
The Incumbent will report to the Senior General Manager Debt Recovery and will be responsible for:
The Incumbent will report to the Senior General Manager Debt Recovery and will be responsible for:
- Providing appropriate inputs at Board and
Management Committees’ level to ensure appropriate measures are taken to
rectify any identified gaps in the lending process.
- Based on overall assessment of the Bank’s NPA
book and debt recovery success rate, critically reviewing all
non-performing facilities and development of appropriate strategies to
ensure the Bank recovers the amounts due in an efficient and cost
effective manner.
- On a case by case basis, assessing the Bank’s
positioning and its ability to recover the amounts due without forced
realization of securities held as far as possible. This includes detailed
negotiations with the defaulting clients for facilities re-structure,
where possible, in order to maintain customer goodwill.
- Where realization of securities held is
inevitable, ensuring the process is handled procedurally in order to avoid
delay through intermittent ligation. Similarly ensuring the defaulting
client’s rights are respected in order to avoid potential risk exposure to
the Bank through litigation or adverse publicity.
- Undertaking periodic review of securities held
against all non-performing facilities in order to ensure these are
perfected and that no dilution happens during the debt recovery period.
- Planning and closely coordinating the Debt
Recovery process with various stakeholders, including Lawyers, valuers and
auctioneers amongst others, in order to avoid undue delay and recovery
costs escalation.
- For cases in court, ensuring the relevant
evidence in support of the Bank’s case is properly documented and shared
with the key stakeholders in good time, ahead of court appearances.
Representing the Bank as a witness as and when required.
- Where the Bank is represented in court by
other witnesses, ensuring these witnesses are well prepared with factual
information and absolute clarity on the background of each case.
- Providing periodic reports to Management and
respective Board Committee’s on the Recovery Status of each non-performing
facility, with clear recommendations on the way forward or closure.
- Liaising with the Head of Credit to ensure
provisions held against bad & doubtful debts are adequate and in
compliance with the Prudential Guidelines.
- Liaising with the Heads of Credit and Finance
to ensure appropriate adjustments are made to the provisions for bad &
doubtful debts per the Prudential Guidelines in order to comply with IFRS
requirements.
Qualifications and Competencies:
- Bachelor’s degree in any business related
field.
- Professional qualifications in CPA/AKIB will
be an added advantage.
- Masters in a business related field such as
Strategic Management, Economics, Finance, and Operations etc.
- Minimum 7 years banking experience. At least 4
years should be at managerial level
- Strong analytical skills
- Excellent negotiation skills
- Effective communicator – both verbally and in
writing.
- Strong interpersonal relationships.
- Focused and self-driven
- Attentive to detail.
If you believe you meet the above
requirements, please send your application together with a comprehensive
curriculum vitae indicating your qualifications, present position, contact,
current salary and names of three referees.
Your application should reach the
below address on or before 10th April 2015.
Please quote reference number
followed by the position applied for in the application
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
The AGM Human Resources
I&M Bank Limited
I & M Tower, Kenyatta Avenue
P.O Box 30238 – 00100,
Nairobi
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Or email: recruit@imbank.co.ke
Only short listed candidates will be contacted.
Canvassing will lead to automatic
disqualification.