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Job Vacancies in a Call Center in Nairobi Kenya

Call Center Supervisor (Sup caller) - Kenya
 
Location: Nairobi
 
Industry: Health
 
Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market. 

The Ideal candidate MUST have at least 5-7 years similar experience in any International Inbound / Outbound marketing & sales campaign.

Someone from Healthcare, Insurance, Pharmaceuticals or other Service Industry is more eligible for this position.

Key Tasks and Responsibilities
·                     The incumbent would be responsible to handle call-closings, Business wrap up and handle key business calls.
·                     Manage the entire show and stand responsible for the effectiveness and the Call economy.
·                     Maintain standard AHT (average Handling Time).
·                     Do Call Barging; take Mock calls, Quality Reporting.
·                     Call statistics and manage Caller efficiency by giving Training, Tailor make scripts as and when required for the Campaigns.
Qualification and Experience
·                     Should be a Graduate with good knowledge of IT systems ( Like server, Soft / hard Dialer and Telephonic gazettes)
·                     Excellent Communication skills in English.
·                      Local language is an absolute preference.
·                     Outstanding organization and planning skills.
·                     Self driven with high level of integrity and professionalism.

Call Centre Manager
 
Location: Nairobi
 
Industry: Health
 
Our client is a fast-growing International Pharmaceutical Company with a proven track record of developing, manufacturing and marketing high quality pharmaceutical formulations at affordable prices for the global market. 

They are seeking to recruit a Call Centre Manager. 

The Ideal candidate MUST have at least 4 years experience with excellent skills in Talent acquisition.
 
Key Tasks and Responsibilities
·                     Recruitment for his/her executives/ team members
·                     Design and suggest the training plan
·                     Define the marketing model/architecture
·                     Prepares call center performance reports by collecting, analyzing, and summarizing data and trends.
·                     Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
·                     Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
·                     Develops call center systems by developing customer interaction and voice response systems, and voice networks; designing user interfaces; developing and executing user acceptance test plans; planning and controlling implementations.
Qualification and Experience
·                     Minimum 4 years experience in similar role
·                     Excellent communication skills
·                     Minimum of  Degree in HR, Communication, Public Relations or Marketing
·                     Should be between 24-28 years
·                     Outstanding organization and planning skills.
·                     Self driven with high level of integrity and professionalism.
·                     Good Interpersonal skills and an eye for smart observation.
To apply, send your CV and cover letter to recruit@flexi-personnel.com before noon 18th April, 2015. 



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