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Customer Support Officer Job in Kenya - Technical

Our client a leading FMCGs Manufacturing company in Eastern Africa is currently recruiting qualified candidates for the following position.

Technical Customer Support Officer
Reports to: Chief Chemist & Innovation Manager

Working Relationships:

 Approximately 30%


  • Maintaining and promoting regular contact with selected strategic customers to capture opportunities and reinforce image/reputation
  • Conducting technical presentations regarding product range, technologies and offerings at customers, exhibitions and conferences
  • Providing customer support and coordination throughout the life cycle (concept to production)
  • Planning and attending specific technical events and industry trade shows as required
  • Maybe involved in project teams which include participation from other departments and /or external agencies
  • May participate in external seminars and scientific conferences
  • Is responsible for collecting information on customer requirements and trends in the industry
Minimum Qualifications
  • Degree in Chemistry/ Applied chemistry or chemical engineering.
  • 3-5 years of experience in the following industries soda ash, detergents, silicates, glass technology, and other commodity chemicals.
  • Must possess a deep understanding in marketing and customer
  • Ability to work autonomously in a rapidly changing environment
  • Must possess excellent verbal and written communication skills
  • Ability to ability to work in multispectral/multicultural teams
  • Good communication and interpersonal skills, with
Qualified candidates to send in their CVs to on or before 23rd April, 2015. 

Note late applications will not be considered.

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