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Customer Service Representative Job in Kenya

Customer Service Representative
General Purpose: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face
  • Respond promptly to customer inquiries handle and resolve customer complaints
  • Obtain and evaluate all relevant information to handle product and service inquiries
  • Provide pricing and delivery information
  • Process orders forms
  • Organize workflow to meet customer timeframes
  • Direct requests and unresolved issues to the designated resource 
  • Keep records of customer interactions and transactions
  • Record details of inquiries, comments and complaints, record details of actions taken
  • Communicate and coordinate with internal departments ,follow up on customer interactions, provide feedback on the efficiency of the customer service process

Education and Experience
  • High school diploma, general education degree or equivalent knowledge of customer service principles and practical knowledge of relevant computer applications and knowledge of administrative procedures
Key Competencies
  • Interpersonal skills, communication skills - verbal and listening skills
  • Problem analysis and problem-solving skills
  • Attention to detail
  • Knowledge and passionate about fashion
When Applying:
Please include a cover letter with a maximum of two paragraphs only , your CV and a passport photo

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