Check your search results here

Customer Service Assistant Job in Nairobi Kenya

Position: Customer Service Assistant - Life Department

Job Ref: 

We are one of the leading insurers in East Africa with over 450,000 clients and a network of offices in Kenya, Uganda, Tanzania, Burundi and Mauritius. 

Being an ISO certified insurance group listed on the three East Africa stock exchanges – The Nairobi Securities Exchange (NSE), Dar es Salaam Stock Exchange and Uganda Securities Exchange; its regional offices are highly rated on leadership, quality and risk management and have been awarded an AA- in Kenya and Uganda, and an A+ in Tanzania.

We currently have an exciting career opportunity for Customer Service Assistant. 

The post holders will report to the Assistant Manager – Client Services in the Life Department and will be based in Nairobi.

Role Purpose: Servicing of Individual life business clients to ensure customer satisfaction


Customer Care
  • Providing service to customers in respect of individual life business
  • Building relationships with new and existing clients
Life Servicing
  • Preliminary assessment of premium position
  • Printing and dispatching Premium arrears notices
  • Preparing, capturing, printing and dispatching lapse notices
  • Releasing policy documents on completion of loan repayments.
  • Preparation of endorsements
  • Evaluation and response to withdrawal requests with no surrender values
  • Arranging for advertisement of lost policy documents through media and government printers
  • Preparation and issuance of duplicate policies.
  • Preparation and dispatch of renewal notices.
  • Refunding excess premiums/PD amounts
  • Dispatching cheques
Records maintenance
  • Updating the various folders established within the section to ensure accurate reports pertaining to the business
Key Deliverables
  • Customer (client and intermediary) Satisfaction
  • Timely Service delivery as per TAT’s in place
  • Retention and Growth of the portfolio as per targets in place
Qualification and Experience

Academic Qualifications
  • Degree in Business related subject
  • Professional qualification in life insurance business
Functional Skills
  • Good communication, planning & Interpersonal skills
  • Knowledge of standard software packages
  • Experience in customer service management
  • Customer Service
  • Policy Processing
  • People management skills of both external and internal partners
Relevant Experience
  • 2 years’ experience in life office operations office
Interested and qualified candidates to send their applications accompanied by an up-to-date CV disclosing the current gross and expected salary to with email subject as Customer Service Assistant – Job Ref. JIC238409

Please note that there are no fees charged for receiving or processing job applications.

Only shortlisted candidates will be contacted.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here