Job
Title: Customer Service Agent
Industry: Security
Location: Nairobi
Salary: 40k
- 60k
Our
client is one of the leading and most respected Security Solutions providers
for a wide host of clients in the diverse industries in Kenya, Uganda and
Rwanda.
Duties
& Responsibilities
·
Attracts potential customers by answering product and service
questions; suggesting information about other products and services.
·
Opens customer accounts by recording account information.
·
Maintains customer records by updating account information.
·
Resolves product or service problems by clarifying the
customer's complaint; determining the cause of the problem; selecting and
explaining the best solution to solve the problem; expediting correction or
adjustment; following up to ensure resolution.
·
Recommends potential products or services to management by
collecting customer information and analyzing customer needs.
·
Prepares product or service reports by collecting and analyzing
customer information.
·
Contributes to team effort by accomplishing related results as
needed.
Qualification & Skills
·
A university degree in marketing or any related field
·
More than one year of Customer Service Experience.
·
Presentable & Should be a fast thinker
·
Quality Focus.
·
Problem Solving.
·
Market Knowledge.
·
Documentation Skills.
·
Listening skills.
·
Telephone Skills.
·
Resolving Conflict.
·
Analyzing Information.
·
Multi-tasking
If you are up to the challenge, posses the necessary
qualification and experience, please send your CV with a passport photograph
only quoting the job title on the email subject (Customer Service 40k – 60k) to
vacancies@corporatestaffing.co.ke before 24th April, 2015
Kindly indicate current/last salary on your CV
Kindly indicate current/last salary on your CV
N.B: We do not charge any fee for receiving your CV or for interviewing
Only candidates short-listed for interview will be contacted.
The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands.
(Next
to Unga House)