Safaricom
Sacco Ltd. is a dynamic Savings and Credit Co-operative Society committed to excellence
and quality service.
Customer Relations Assistant
Reporting
To: Marketing
& Business Development Manager
Terms
of Employment: 1
Year renewable contract based on performance
Overall Function: The job holder is responsible for providing front-line customer service information at Safaricom Sacco office and ensuring professional and responsive customer relations for external and internal stakeholders.
Overall Function: The job holder is responsible for providing front-line customer service information at Safaricom Sacco office and ensuring professional and responsive customer relations for external and internal stakeholders.
Responsibilities Include (but are not limited to);
- Handling
various routine inquiries received by phone and emails from internal and
external stakeholder.
- Directing
queries to relevant officers and ensuring that feedback is promptly given.
- Following
up on queries directed to relevant officers to ensure that Sacco SLA’s are
adhered to.
- Giving
daily reports to the Marketing & Business Development Manager on
matters not closed and other matters that require attention.
- Having
Knowledge of all products in the Sacco and providing members with product
and service information.
- Tele-marketing
BOSA and FOSA products as well as marketing the Sacco to non-members;
- Analyzing
customer suggestions and make recommendations to the Marketing Manager.
- Managing
and resolving member complaints.
- Ensuring
professional, timely, accurate and efficient flow of information to and
from members and other stakeholders at all times.
Minimum Qualification and Experience
- Diploma
in Customer Relations Management / Front Office Management or a Business
related Diploma from a recognized institution.
- A
minimum of 1 years’ relevant experience in a busy working environment.
Key Skills
- Able
to handle complaints and difficult situations
- Problem-solving
and critical thinking skills
- Organizational
skills.
- Computer
literacy skills - MS Office applications.
- Strong
Interpersonal/formal communication (oral and written) skills.
- Ability
to uphold professionalism.
Interested candidates should send a Cover Letter and detailed
Curriculum Vitae stating the current and expected salary to
Sacco-jobs@Safaricom.co.ke not later than 24th April 2015.