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Customer Care Executive Job in Nairobi Kenya (20K - 35K)

Job Title: Solar Company Customer Care Executive 
 
Industry: Renewable Energy
 
Location: Nairobi
 
Salary: Kshs 20K – 35K gross
 
Our client has an outstanding career opportunity for a Customer Care Executive to join their company. 

They are a leading internationally recognized design, manufacturing, marketing, sales and after sales Company of Solar Electricity (PV), water heating systems and street lighting. 

They recently received additional funding that will help in setting up and supporting their operations in Kenya and Africa at large.

Key Responsibilities
  • Manage customer complaints: get the customer complaints through branches and customer care number on daily basis, update in the system, track the lead-time for complaint closure, and follow up to ensure all complaints are closed
  • Communicate with customers and branches about repair and replacements of defective systems. Ensure systems are replaced in time when required
  • After sales service: despatch monthly preventive maintenance schedule to all branches, get the service reports from branches and update in the system
  • Customer satisfaction survey: conduct customer satisfaction survey over phone to ensure customer’s satisfied with product, installation, service, and report back to management
  • Manage customer database, update all customer and system installation in the system, follow-up with branches for getting all documents and installation details
  • Daily updating activity of customer database
  • Daily reporting of customer complaints to Operations Manager
  • Tracking of customer complaints for 100% closure
  • Ensure customers and branches are informed about status of repair and replacement of defective systems. Monitor systems get replaced on time
  • Release of preventive maintenance schedule to branches
  • Tracking of preventive maintenance service for 100% completion within due date
  • Maintain filing system at head office of customer records
  • Provide daily, weekly and monthly MI related to after sales service to management team
  • Conduct customer satisfaction survey every month / quarter
  • On- line maintenance and tracking of Annual Maintenance Contracts
Skills and qualifications required
  • Degree or diploma in business management, administration  or customer care
  • 3-5 years of experience in customer care
  • Good typing speed
  • Quick learner, so that if not technical by background, can pick it up
  • Excellent communicator
  • Confident and able to handle outside calls from customers
  • Proficient in English and Kiswahili
  • Go-getter that ensures any open / pending item is closed
  • Self-sufficient, able to deliver with minimal oversight
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Solar Company Customer Care Executive 20 – 35K gross) to jobs@corporatestaffing.co.ke  before Tuesday 21st April, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

The Recruiting Manager
Corporate staffing Services
Nabui House, 3rd floor, Westlands. 

(Next to Unga House)

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