About M-KOPA Solar: M-KOPA Solar, headquartered in Nairobi, Kenya, is
the global leader of "pay-as-you-go" energy for offgrid customers.
The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan.
Customers acquire solar systems for a
small deposit and then purchase daily usage "credits" for US $0.45,
or less than the price of traditional kerosene lighting. After one year of
payments customers own their solar systems outright and can upgrade to more
power.
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.
This connected design means that
M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per
day) via the company's proprietary cloud platform, M-KOPAnet.
As of January 2015 M-KOPA employs over 500 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.
M-KOPA has been recognised for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
Position Title: Data Analyst
Location: Nairobi
Position Start: ASAP
Reporting to: Head of Data
Overall Purpose
- Interpret data, analyze results using
statistical techniques and provide ongoing reports
- Develop and implement data collection systems
and other strategies that optimize statistical efficiency and data quality
- Acquire data from primary or secondary data
sources and maintain databases/data systems
- Identify, analyze, and interpret trends or
patterns in complex data sets
- Filter and “clean” data, and review computer
reports, printouts, and performance indicators to locate and correct code
problems
- Work closely with management to prioritize
business and information needs
- Locate and define new process improvement
opportunities
Role Profile
Incumbent Requirements
- Minimum 1 year of experience in a busy
business environment
- Excellent skills in Excel and Access, SQL is
an added advantage
- Strong analytical skills with the ability to
collect, organize, analyze, and disseminate significant amounts of
information with attention to detail and accuracy
- Adept at queries, report writing and
presenting findings
- BS in Mathematics, Economics, Computer
Science, Information Management or Statistics or relevant credentials
- Strong Communication and interpersonal skills
Remuneration
Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.
How to Apply
To apply, send an updated detailed
copy of your CV and a cover letter expressing why you feel you would be an
excellent candidate for the role to careers@m-kopa.com with the subject
EV-DATA-A-0415
Position Title: Telesales Manager
Location: Nairobi
Position Start: ASAP
Reporting to:Director Call & Credit
Overall Purpose:The role is to lead and manage the Telesales Team
to achieve the given targets.
The role will entail the full
management of the sales process from data and campaign management, to
monitoring and coaching individual performance to planning future sales
strategies.
It will require a dynamic thinker who
willing to try new ways of working to achieve results and has the desire to
grow the team in size and performance.
The individual will need excellent
people skills to allow the candidate to build a high performance team.
The candidate must be able to
demonstrate previous leadership and successful sales experience in a call
centre environment.
Role Profile
Key Accountabilities
- Leader of Telesales. Provide the inspirational
leadership to create a motivated and performing team, which will become a
model of telesales in East Africa.
- Campaign Management & Design. Able to
design the campaigns to ensure maximum efficiency of leads and people are
achieved.
- Campaign Monitoring. Live monitoring of
campaigns and able to rapidly adapt to changes in performance or
circumstances
- Sales Coaching. Coaches the team on the
methods of selling and how to improve individual performance. Write, adapt
and monitor sales scripts
- Quality Control. Ensure that all sales are
completed as per company SOPs and feedback loops are put in place to
monitor performance, in conjunction with the QA team.
- Stock Management. Must monitor stock levels to
ensure service centres are capable of delivering on orders
- Analysis. Design, request & interrupt
reporting around the call
Incumbent Requirements
Required
- Minimum of 4 years working in Call Centres,
including Sales.
- Proven leadership of teams of 20+ people
- Previously experience of structuring a
performance culture
- High level of proficiency in Microsoft office
suite.
- Previous experience of creating, implementing
and adjust sales planes
Business Competencies
- Leadership skills
- Sales Processes
- Working with Others
- Operational Excellence
- Creativity & Innovation
- Performance driven
Beneficial
- Understanding of telephone Dialer systems
- Strong report interpretation skills
Remuneration: Competitive covering a monthly salary,
performance bonus and medical benefits reflective of the candidate’s experience
and skills.
How to Apply
To apply, send an updated detailed
copy of your CV and a cover letter expressing why you feel you would be an
excellent candidate for the role to careers@m-kopa.com with the subject EV-CCTM-0415
Position Title: Customer Care Deputy Operations Manager
Location: Nairobi
Position Start: ASAP
Reporting to: Director Call & Credit
Overall Purpose: The successful applicant for this role will be an
experienced individual with a proven ability to build and manage a team of
customer service representatives whilst leading core customer-facing business
areas including marketing and customer performance monitoring and
analysis.
Preferred experience in
consumer-facing services, contact centres, mobile money, airtime or other goods
and services on a national scale across East Africa.
Role Profile
Key Accountabilities
Key Accountabilities
Lead all aspects of customer service
including:
- Formulate, plan and execute Call Center
policies and procedures such as call-scripts and KPIs
- Managing the daily running of the Call Center
and driving performance of the Team Leaders to meet the business KPIs
- Effective resource planning and implementing
call center strategies and operations
- Managing performance, coaching & performance
reviews
- Setting and meeting performance targets for
speed, efficiency and quality
- Ensuring task adherence and devoting time to
task optimization.
- Liaising with relevant stakeholders/support
departments such as Engineering , Admin & Finance etc
- Coaching & Developing Team Leaders &
Agents
- Developing and analyzing reports on customer
behavior and formulating strategies to improve Customer performance.
- Management of complex customer issues.
- Working with the HR department in coordinating
staff recruitment, including writing vacancy advertisements.
- Reviewing the performance of staff,
identifying training needs and planning training sessions with the help of
the Call center Training lead
Incumbent Requirements
- 3+ years high-level experience in customer
care, preferably in a related industry: financial, mobile-money or other
commission based product/service in East Africa.
- 3+ years in Call Centres with experience of in
& outbound campaign management.
- Proven ability to build and manage a
professional CCR team and support functions, in a comparable industry,
with experience of driving a performance management environment.
- Managed teams of 50+ people.
- Experience in the development and management
of reports-based customer analysis.
- Educated in a related field, such as business
administration, customer service or marketing.
- Experience of Telephonic Dialers is an
advantage.
Remuneration: Competitive
covering a monthly salary, performance bonus and medical benefits reflective of
the candidate’s experience and skills.
How to Apply
To apply, send an updated detailed
copy of your CV and a cover letter expressing why you feel you would be an
excellent candidate for the role to careers@m-kopa.com with the subject
EV-CCDOM-415
Please Note: Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview.
Therefore, if you have not heard from
M-KOPA within 4 weeks of the date of the deadline your application, you should
assume that you have not been successful on this occasion.
This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.