Our Client is IT Company currently
recruiting an Assistant Network Administrator
Role Purpose: Responsible for assisting the Network Administrator in the design, implementation and management of business support IT Network infrastructure including physical and virtual data centers, Local Area Network (LAN), Wide Area Network (WAN), Internet links and communication systems such as PABX, Desktop phones and video conferencing.
Providing support and technical expertise in networking terminology, including
WAN/Hardware, hubs,bridges and routers.Role Purpose: Responsible for assisting the Network Administrator in the design, implementation and management of business support IT Network infrastructure including physical and virtual data centers, Local Area Network (LAN), Wide Area Network (WAN), Internet links and communication systems such as PABX, Desktop phones and video conferencing.
Key Accountabilities
Network Management
- Manage the network support while enforcing
network security within the entire infrastructure
- Enforcement of all security measures within
the LAN and WAN infrastructure
- Administering LAN/WAN security, antivirus and
spam control measures
- Enforcement of all network policies and
procedures
- Provide firewall administration
- Responsible for the specification and
deployment of enterprise network both voice and non-voice and wiring
standards physical and passive including optical fibres, wireless network
devices and cabling
- Management of all active and non-active
network components, routers, switches, firewall, hubs, modems, DTUs etc
- Proactively manage the LAN/WAN network and
enforce strong recovery policies to ensure 99.99% availability.
- Providing reports regarding network system
performance, utilisation and compliance
Network Design
- Assessing business and applications
requirements for corporate data and voice networks
- Planning, designing and upgrading network
installations projects
- Establishing and maintaining backup,
version-control and viral defense systems
- Trouble shooting network architecture and
making recommendations for system fixes and enhancements
- Making recommendations for leveraging network
installations and reducing operational costs
SLA management and Management of
Internal customers
- Managing the user expectations. Periodic,
planned proactive visits to internal customers with reports and requests
actioning within agreed timeframes.
- Define service level agreements (SLAs) both
internally and with our customers.
- Define metrics to ensure we are meeting those
SLAs and holding the support team accountable.
- Set goals for MTR (Mean Time to Resolution)
for all support issues, including escalated incidents.
- Create and/or put in place metrics for
reporting the management and effectiveness of SLAs compared to desired
performance.
- Monitor SLA performance for compliance with
organizational needs and requirements, including follow-up checks for corrective
action.
- Provide recommendations based on analysis of
trending information.
- Oversee continuous service level improvement
initiatives associated with core processes and mission-critical systems.
- Meet regularly with IT and business unit
managers to clarify new SLAs and to finalize new requirements of or
additions to existing SLAs.
Requirements
- Minimum of 2+ years’ experience in a 24x7
service provider environment
- 2+ years’ experience with network operating
systems such as windows server, Novell and Cisco
- 2+ years’ experience in network design and
implementation, LAN/WAN interfacing, Security, Internet protocol and
TCP/IP, and server and network infrastructure
- Experience working with Routers, switches,
cabling and other essential network hardware
- Knowledge of software, hardware, systems
administration, and network technology
- Strong technical skill/knowledge spanning
enterprise infrastructure, Web-based application hosting and internet
protocols
- Detail oriented and process focused
- Self-motivated, self-starter who works well in
a fast pace, growth orientated entrepreneurial environment
- 1+ years direct work experience in a service
level management capacity, including all aspects of SLA development and
execution.
- Strong knowledge of ITIL.
If you feel you fit the above role,
please send your CV only quoting the job title on the email subject to
jobs@alternatedoors.co.ke
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
N.B: We do not charge any fee for receiving your CV in our database nor for interviewing.
Only candidates short-listed for
interview will be contacted.
For unsolicited applications, please
drop your CV in our offices (Devan Plaza, Westlands 4th Floor) Monday to
Friday- 3pm- 5.30pm ONLY.