Massive Recruitment in CIC Insurance Group, Kenya

CIC Insurance Group is the leading Co-operative insurer in Africa and one of the top three insurance companies in the country. 

CIC Insurance Group consists of three subsidiaries; CIC General Ltd, CIC Life Assurance Ltd and CIC Asset Management Ltd; currently CIC has businesses operating all over Kenya with 19 branches.

In order to execute its ambitious growth and expansion strategy, CIC wishes to recruit high caliber individuals to fill the following position:

Policy Administration Assistant - Medical

Job Purpose: Responsible for customer service in the Underwriting section, particularly tasks involving policy membership, premium changes and endorsements in the course of the cover period.

Duties & Responsibilities

  • Process and maintain accurate membership records (entry and exit of members into and from existing policies)
  • Process premium debit/credit notes, member schedules and premium statements.
  • Processing and timely dispatch of membership cards to clients and intermediaries.
  • Dispatch renewal notices to clients, Brokers and Agents at least 3 months to the policy renewal date.
  • Processing Agents’ commissions.
  • Administration and maintenance of outpatient fund accounts for allocated policies
  • Prompt collection of outstanding premiums.
  • Handle customer service issues relating to membership, scope of cover, premiums and commissions.
Academic Qualifications
  • Bachelor’s degree in any business related field.
Professional Qualifications
  • Good progress towards achievement of the Insurance Diploma from College of Insurance or Chartered Insurance Institute (UK)
Relevant Work Experience
  • 2 Years working experience in underwriting of medical business with a reputable insurance company, Broker or HMO
Skills, Knowledge and Competencies
  • Excellent presentation and training skills
  • Team player with good people relations and excellent negotiation skills
  • Integrity and ethical values are a core requirement

Business Development Officer - Medical

Job Purpose:
 The Business Development Officer is responsible for market development and sales for the independent Agents distribution channel.  

He/She will ensure that cordial relations are maintained with partner agencies based on sufficient customer service to translate into new business.
Duties & Responsibilities

  • Maintaining Agents relationship by identifying partner agents and nurturing excellent relations with them through constant contact and excellent customer service in order to facilitate a steady inflow of business.
  • Prospect for new business quotations from agents and direct clients.  Close follow up to ensure at least 60% conversion of the quotations done into new business.
  • Co-ordinate business promotion activities e.g. branding and advertising for the various markets.
  • Maintain and circulate quality management reports.
  • Product Development by working closely with the underwriting team by giving feed-back on market dynamics and customer needs to facilitate continues review and enhancement of products.
  • Timely follow up of bid bonds for unsuccessful tenders within the quarter of participating month.
  • Ensure reliable technical support to agents through effective business presentations and business meetings.
  • Debtors management: work closely with the membership administration team to ensure that outstanding premiums are collected promptly.
  • Continuous training of agents on product knowledge.
Academic Qualifications
  • Bachelor’s Degree in Commerce or any other Business related field.
  • KCSE Grade C+ and above.
Professional Qualifications
  • Diploma in Insurance from College of Insurance or Chartered Insurance Institute (UK)
Relevant Work Experience
  • 3 Years experience in Medical, 2 years in Marketing, Business Development & Relationship Management gained from a reputable insurance Company/HMO or Insurance Brokerage.
Skills, Knowledge and Competencies
  • Excellent presentation and training skills
  • Team player with good people relations and excellent negotiation skills.
  • Integrity and ethical values are a core requirement

Provider Management Assistant - Medical

Job Purpose
: To ensure retention of medical business by enhancing good relationship with the appointed service providers.

Duties & Responsibilities
  • Maintain excellent relationship with the service providers.
  • Hospital audit and accreditation for panel maintenance and support.
  • Review existing contracts and negotiate with service providers for fair rates/discounts.
  • Proper provider relations and forensic unit document management.
  • Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions.
  • Implementation of capitation project at the service provider level.
  • Ensure new providers are installed with SMART at entry into the panel and ensuring all existing providers are compliant.
Academic Qualifications
  • Diploma in Nursing (A Degree in Nursing or health systems management will be an added advantage).
Professional Qualifications
  • Registered Nurse.
Relevant work experience
  • 2 Years working experience in a medical facility.  
  • Experience in Medical Insurance will be an added advantage.
Skills, Knowledge and Competencies
  • Excellent presentation and training skills
  • Team player with good people relations and excellent negotiation skills.
  • Integrity and ethical values are a core requirement.

Underwriting Assistant - Medical

Job Purpose
: A key role in Underwriting, Medical Business

Duties & Responsibilities
  • Processing of membership movements (new members and exits)
  • Preparing premium debit/credit notes, members schedules and premium statements and dispatch the same to clients.
  • Ensuring renewal notices are dispatched to clients and intermediaries.
  • Policy renewal – membership update and premium costing
  • Preparing and issuing policy documents and renewal endorsements.
  • Efficient administration and maintenance of outpatient fund accounts.
  • Prompt collection of outstanding premiums for allocated policies.
  • Preparing scheme performance reports and advising on adverse trends
Academic Qualifications
  • Bachelor’s Degree in Commerce or any other Business related field.
  • (Actuarial Science an added advantage)
  • KCSE Grade C+ and above.
Professional Qualifications
  • Good progress in AIIK or ACII
Relevant Work Experience
  • 2 Year experience in the insurance industry particularly Medical underwriting.
Skills, Knowledge and Competencies
  • Excellent analytical and negotiation skills.
  • Good interpersonal and presentation skills.
  • Good communication skills both verbal and written.

Corporate Business Development Manager - CIC Life

Job Purpose: To focus on growing Corporate Life Business from Brokers and Intermediaries

Duties & Responsibilities
  • Developing a business acquisition strategy for corporate life business.
  • Building relationships with key corporate clients and intermediaries.
  • Growing revenue and profits from brokers and intermediaries as per plan.
  • Segmenting the corporate markets targeted and developing tailor-made solutions to meet identified needs.
  • Developing the targeted markets to achieve business plans and also to increase CIC brand awareness in these segments.
  • Managing teams to achieve business strategy.
Academic Qualifications
  • Bachelor’s degree in business related field.
Professional Qualifications
  • Good progress in Insurance Diploma (AIIK/ACII)
Relevant Work Experience
  • 3 Years working experience in Sales & Marketing within the insurance industry with a track record of achieving targets and established networks with key brokers.
Skills, Knowledge and Competencies
  • Excellent communication, presentation and training skills.
  • Team player with good people relations and excellent negotiation skills.
  • Strong drive to achieving results
  • Integrity and ethical values are a core requirement.

ICT Infrastructure Manager

Job Purpose: This is a key role in ICT underlining network infrastructure and its associated technology operate efficiently, performing within agreed targets that deliver a secure platform for CIC Insurance Group to carry out its business.
Role / Job Description

  • Working with the Group Head of ICT and the ICT Service Manager to define and implement the Group’s ICT strategy, you will also proactively provide 2nd/3rd line support as required, and act as an escalation point for major issues in order to maximize service availability within agreed SLAs.
  • Manage the ICT environment including networks, servers, desktop/laptop and operating systems.
  • Ensure that ICT support staff maintain their customer focus, are kept abreast of new technological developments and to provide in-house training when required.
  • Assist the Group ICT Manger in developing long term strategic plans for the development of the ICT requirements within the CIC Insurance Group.
  • Ensuring ICT is able to deliver comprehensive service that meets the business requirements and is aligned to the company policies and corporate strategic aims and objectives.
  • Monitoring and testing the ICT Disaster Recovery plan, in order to ensure service resilience in the event of a Business Continuity incident.
  • To negotiate between ICT application support, other subsidiaries, departments and external suppliers to resolve often highly technical or contentious issues and conflicts to ensure that projects are delivered on time and within budget.
  • Responsible for network security
  • Develop and review ICT policies and implementation processes
Academic Qualifications
  • Bachelor’s degree in an Information Technology related field.
Professional Qualifications
  • PRINCE2 Project Management qualification
  • ITIL Certified Qualification.
Relevant Work Experience
  • 5 years
  • Must have knowledge of the following; Windows 2003 server and above, Exchange Server, LANs, WANs, Virtualization, TCP/IP, Routing, SANs, SQL server, network design, firewalls, Active Directory, Group policy, 2 Factor authentication, encryption technologies, system monitoring and management.
  • Working experience  and Exposure  to VMware ESX and VCenter 5.x and above
  • Must be committed to self-development and be enthusiastic about acquiring new skills and embracing new technologies.
  • Good working Knowledge of Information Governance, risk and its Application within IT.
  • Ability to manage and implement projects with due diligence and integrity
Personal Attributes
  • Able to communicate clearly, pleasantly and confidently with staff and external organizations both orally and in writing.
  • Confident in their abilities, can work under pressure meeting tight deadlines.
  • Must be able to supervise and motivate others.

Network Administrator

Job Purpose: This is a key role in the ICT infrastructure.  The network LAN/WAN, telephony and virtualization environments depend on this role.

Role / Job Description
  • Overseeing administration, management and maintenance of computer network systems and data circuits.
  • Responsible for computer network planning, administration and operations activities
  • Perform a variety of technical duties related to the installation and maintenance of the computer network and communications hardware and software systems including network and application servers, routers, firewall, LAN, WAN and phone systems.
  • Responsible for the configuration and installation of network and internet security.
  • Responsible for the configuration and installation of all network software packages
  • Responsible for the IT disaster backup and recovery systems
  • Supervise the network technical staff.
Academic Qualifications
  • Bachelor’s degree in an Information Technology related field.
Professional Qualifications
  • Microsoft Certified System Engineer (MCSE)
  • Microsoft Certified System Administrator (MCSA)
  • Cisco Certified Network Associate (CCNA)
Relevant Work Experience
  • At least 6 years’ computer experience working with networking infrastructure and WAN networks.
Skills / Knowledge
  • Well-developed presentation and negotiation skills.
  • Good interpersonal skills, able to establish positive relationships with other teams.
Personal Attributes
  • Commitment to customer facing services
  • Confident in their abilities, can work under pressure meeting tight deadlines.

Database Administrator

Job Purpose: A critical function in the ICT Department.

Duties & Responsibilities 
  • 1st level support for the medical systems.
  • User training for the medical systems
  • System administration and development
  • Systems enhancement and testing of new deployments.
  • Performance tuning for the datable
  • System enhancement and testing.
  • System administration and development
  • Database performance tuning.
  • User training for the medical systems.
  • Regional office user support on medical systems.
Academic Qualifications
  • Bachelor’s Degree in Computer Science/Related IT Degree
Professional Qualifications
  • Linux certification or equivalent
Relevant Work Experience
  • 3 Years.
  • Experience in any 4th generation language e.g. PL/S QL
Skills, Knowledge and Competencies
  • Knowledge of Turnquest suite systems
  • Good problem solving skills
  • High integrity
  • Proactive and self-driven, ready to work beyond normal working hours

Chief Information Officer (CIO)

Job Purpose: Responsible for development of IT Strategic plans, policies, programs, computer services, network communication and management information services to accomplish Corporate goals and objectives.

Duties and Responsibilities
  • Formulate and implement the business strategy to ensure overall achievement of the Group’s goals;
  • Establish and direct the strategic and tactical goals, policies, and procedures for the information technology department;
  • Participate in strategic and operational governance processes of the Group as a member of the senior management team;
  • Lead ICT strategic and operational planning to achieve Group goals by fostering innovation, prioritizing IT initiatives, and coordinating the evaluation, deployment, and management of current and future IT systems across the organization;
  • Develop, track, and control the information technology annual operating and capital budgets;
  • Direct development and execution of a Group-wide disaster recovery and business continuity plan;
  • Develop and maintain an appropriate IT organizational structure that supports the needs of the business;
  • Identify opportunities for the appropriate and cost-effective investment of financial resources in IT systems and resources;
  • Supervise information system and communications network;
  • Develop and implement a customer service platform to serve the Group in every aspect;
  • Design, establish, and maintain a network infrastructure for local and wide area connectivity and remote access;
  • Participate in vendor contract negotiations for all new computer equipment and software purchased for the Group;
  • Manage the day-to-day operations of the information technology department including directing staff, who support administrative computing,    networking, user services, telecommunications and other information technology functions;
  • Review hardware and software acquisition and maintenance contracts and pursue master agreements to capitalize on economies of scale ;
  • Define and communicate corporate plans, policies, and standards for the organization for acquiring, implementing, and operating IT systems;
  • Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance and;
  • Supervise train and develop staff to achieve a highly productive and motivated team.
Skills & Attributes
  • A Bachelor’s degree preferably in Computer Science, Information Technology, Engineering, or IT related field with relevant professional certifications.
  • A Master’s degree in a Business related field;
  • Possess at least one professional IT qualification in either CISM or CISA or CCNA/P or MCSE/A or ITIL
  • At least 10 years’ experience with not less than 5 years in a senior management position and in in a wide area network with recent responsibilities in IT infrastructure development.
  • Experience in design, implementation and commissioning of Groupwide ERP systems will be a plus.
  • Demonstrate an understanding and appreciation for all aspects of IT through progressive involvement in the application of ICT to business processes.
  • Knowledge of Cisco networking, telephony equipment and software.
  • Demonstrate a good knowledge and experience of PC operating systems and core applications, UNIX and Windows operating systems, Internet services, systems engineering and support, network infrastructure design and support
  • An sound understanding of portfolio, programme and project management and a track record of delivering and enabling large-scale complex change programmes.
  • An understanding of key ICT management standards, including but not limited to ITIL, PRINCE.
  • Procurement and negotiation skills.
  • Employing excellent leadership and team-working skills in an environment where priorities and goals can quickly change and evolve.
  • Must have strong analytical diagnostic and customer care skills
  • Proven experience in IT planning, organization, and development.
  • Excellent leadership skills particularly in strategy formulation and execution;
  • Proven ability to quickly grasp business risks and make sound decisions;
  • In-depth knowledge of applicable laws and regulations as they relate to IT.
How to Apply

If you meet the requirements above, send your application clearly marked CICG/CIO/002/2015 addressed to The Group Chief Executive Officer to reach us by 22nd March 2015.


The Group Human Resources Manager
CIC Insurance Group Ltd
Strictly through Email:

In addition, please attach a resume that contains details of your qualifications, experience and present positions. 

Only applications received online will be processed and only shortlisted candidates will be contacted.