Summary: Orb
Energy is one of the leading providers of solar energy solutions in Kenya and
beyond. We are a fast growing company and currently making inroads
countrywide.
We require Technicians to join our dynamic team and will be in charge of
installing solar heating systems.
Job Purpose: Reporting to the Technical Manager, this role will be in charge of installing company products within the highest standards of quality and being responsible for offering after-sales services and providing responsive trouble-shooting and maintenance services.
Job Purpose: Reporting to the Technical Manager, this role will be in charge of installing company products within the highest standards of quality and being responsible for offering after-sales services and providing responsive trouble-shooting and maintenance services.
You will be required to achieve an overall positive customer experience.
Key Responsibilities
- Install systems in line with the company’s
quality standards.
- Ensure preventive maintenance completed in
line with company’s quality standards in a timely manner.
- Trouble-shoot and respond to customer
complaints within 48 hours.
- Report back to branch any customer complaints
identified in the field.
- Effectively sell service packages to existing
customers as well as non-Orb customers.
- Regularly attend training organized by the
Company and improve installation/maintenance skills.
- Complete all company documentation in a clear,
consistent and timely manner and return to branch.
- Respond efficiently and effectively to line
manager.
- Strictly follow the Company’s standard operating
procedures (SOP).
Qualifications
- Diploma certificate in electrical engineering
or related field
- Minimum 1 year working experience
- House wiring experience an added advantage
- High level of discipline
- Organized thinker who is neat in his / her
work
- Self-starter with initiative
- Able to travel at short notice
Vacancy: Technical Manager
Job Purpose: Reporting to the Vice President, Africa; this role will oversee the installation of solar water heating systems and PV projects and ensure technical personnel, whether on company or franchisee’s books, are well trained on technical aspects of the company’s products.
Key Responsibilities
Job Purpose: Reporting to the Vice President, Africa; this role will oversee the installation of solar water heating systems and PV projects and ensure technical personnel, whether on company or franchisee’s books, are well trained on technical aspects of the company’s products.
Key Responsibilities
- Design all non-standard systems and support in
customer visits / preparation of quotes in cooperation with the technical
team in Orb India.
- Execute larger installations across entire
company and report on actual against planned installations.
- Execute the installation of all non-standard
systems, or larger systems sold to commercial clients.
- Execute preventative maintenance visits across
entire company and ensure timely delivery of the same.
- Work with Customer Care / Operations to ensure
all customer complaints closed-out within the agreed timeframe.
- Establish systems for quality checking and
conduct them on site when receiving materials from suppliers before
installations.
- Recruit and train all technical staff deployed
at the branch level.
- Roll-out a program of regular induction and
refresher training of technical personnel.
- Train all non-technicians (e.g. BMs, SEs) in
technical aspects of the company’s products.
- Ensure all branches have required technicians
to meet their installation and service obligations.
- Establish a system of auditing quality of all
installations and after sales service.
- Ensure business performance reviews are
systematically done and implemented.
- Ensure staff training at HQ as per HR
guidelines.
Qualifications
- Bachelors degree in Engineering or related
discipline
- 7-10 years experience half of it a senior
managerial role
- Knowledge of CAD is necessary
- Experience in managing a large team of
field-level personnel
- Certified solar technician
- Display of strong, clear communication skills
- A real self-starter, able to take initiative
and operate independently of regular coaching
- Strong leader able to motivate and lead the
technical team to success
- Can present himself / herself well and
properly represent the company
- Able to travel frequently and at short notice
Vacancy: Sales Manager, Retail
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. The incumbent will be responsible for all retail sales throughout our branch network.
Job Purpose: Reporting to the Vice President, Africa the Sales Manager will manage Orb Energy’s direct sales through its network of Business Development Executives who will work with our partnering micro-finance institutions and other sales channels.
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. The incumbent will be responsible for all retail sales throughout our branch network.
Job Purpose: Reporting to the Vice President, Africa the Sales Manager will manage Orb Energy’s direct sales through its network of Business Development Executives who will work with our partnering micro-finance institutions and other sales channels.
He/She will also be required to
recruit and manage franchisee partners to run branches.
Key Responsibilities
Key Responsibilities
- Give strategic direction in the company’s
sales efforts - put in place appropriate sales plans, budgets and
strategies aligned to overall corporate goals and objectives.
- Drive delivery of own targets and review and
set targets on an annual, quarterly, monthly and weekly basis.
- Identify market gaps in your area of
responsibility and put in place sound plans to proactively address these
gaps.
- Collect and analyze sales trends on a regular
basis and provide reports with appropriate recommendations on revenues,
market share, pricing, product mix, product availability etc.
- Monitor competitor activity and put in place
effective plans to increase customer base, visibility and market share.
- Identify new sales opportunities and markets
and proactively work with relevant teams to pursue and secure any upcoming
opportunities.
- Provide technical and administrative support
to the regional sales teams as may be required.
- Ensure that sales personnel maintain their
diaries, and these align with reporting in BITS (Branch IT System) in
terms of sales calla made, prospects, orders, collections, etc.
- Continuously review the performance of the
sales team and address performance gaps through coaching, training and
mentoring.
- Manage financing partners and franchisees
nationwide at the local level.
- Provide training to franchisees and financing
partners on how to sell, install and service solar items.
- Ensure complaints and after-sales service
issues and repairs are managed in time and to the satisfaction of the
customers.
- Make regular trade visits and sales calls and
ensure relationships with key accounts/ customers are built, sustained and
maintained.
- Prepare and submit reports as may be required.
Qualifications
- Bachelors Degree in a business related discipline
- MBA will be an added advantage
- 7-10 years of senior managerial experience in
sales
- Experience in managing and succeeding in
direct sales a plus
- Proven ability to manage a large field force
over a dispersed geography
- A leader who knows how to motivate and control
a large team
- Displays strong, clear training, communication
and writing skills
- A real self-starter, able to take initiative
and operate independently
- Willing to travel extensively, including into
rural areas
- Can present himself / herself well and
properly represent the company
Vacancy: Operations Manager
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. The incumbent will be responsible for managing all the operations within the organization and ensure their effective execution.
Job Purpose: Reporting to the Vice President, Africa; this role will ensure effective and consistent implementation of Company Standard Operating Procedures (SOP) on a consistent basis by Operations Executives (OE’s) in the areas under supervision and oversee the different functions of the organization for compliance with the same.
Key Responsibilities
- Ensure effective implementation of all
Standard Operation Procedures (SOPs) in all branches under supervision and
regularly carry out SOP Audits to ensure non conformities are closed.
- Oversee and plan the branch roll-out
throughout Kenya, including site selection, office set up and branding.
Once the branch has been set up, you must ensure the effective
implementation of Branch IT System (BITS)
- Oversee processing of purchase orders to
ensure they adhere to SOPs before invoicing
- Track receivables outstanding, and resolve;
ensure that any receivables exceeding 30 days are reversed.
- Track INIs (invoiced not installed) and ensure
installations happen within agreed timeframes.
- Ensure preventative maintenance visits due for
the month are administered and properly executed in the month that they
become due and that complaints are attended to within 48hours to the
satisfaction of the customer
- Visit branches frequently and verify documents
and make the necessary corrections required and report the deviations.
- Ensure timely return of defective materials.
- Participate in the recruitment of Operations
Executives and ensure they are inducted and continually trained to ensure
effective execution of assigned roles.
- Ensure all Customer Reference Manuals are
up-to-date, and that sales personnel all have the relevant marketing
material for distribution to potential customers.
- Ensure that branch maintenance is kept up to
standards, and where it is not, organize to be fixed.
- Work closely with sales teams for most
accurate possible forecasting, with the objective to minimize inventory.
- Work closely with finance for monitoring of
good controls at warehouse level, regular stock-takes, accurate COGS
accounting, and support with monthly stock reconciliation.
- Ensure timely delivery of material to branches
and offices of financing partners.
- Manage all warehousing, central or
de-centralized, and ensure: no stock losses, organized management of goods
for ease of stock-take, and proper book-keeping and accounting of
inventory.
- Work closely with technical department for
finalization of all Bill of materials (BOMs) as per the approved product
portfolio.
- Ensure effective sourcing and delivery of all
non-standard systems for installation by technical department and for sale
through the commercial sales channel.
- Ensure effective planning and procurement of
key materials such as stationery, sales and marketing literature, office
equipment and furniture, and other related goods and services.
- Ensure business performance reviews are
systematically done and implemented.
Qualifications
- A bachelor degree in business or any related
field
- 7-10 years progressive experience in
distribution, logistics, accounting roles in a busy environment
- Strong working knowledge of computers
- Influential, and able to encourage adoption of
SOP
- Ability to think and act strategically
- Experience in developing commercial strategy
- Systematic thinker
- Reliable, disciplined character
We require Operations Executives to
join our dynamic team and will be in charge of daily administrative activities
at branch level.
The Operations Executive will report to the Operations Manager and be responsible for all branch administration activities.
Key Responsibilities
The Operations Executive will report to the Operations Manager and be responsible for all branch administration activities.
Key Responsibilities
- Administer all SOP (standard operating
procedures) and essential paperwork at the branch.
- Manage and maintain the filing system strictly
according to guidelines from the Company.
- Ensure warranty visits due for the month are
administered and properly executed in the month due.
- Keep logistics costs for delivery to customers
to a minimum
- Track order forms and receipts in line with
standard operating procedures and without deviations. In case of
deviations, execute administration for invoice reversal and
de-installation.
- Continually review the availability of
marketing literature, and sales tools and indent as required.
- Report necessary sales, collections, etc, on
timely basis.
- Ensure consistent and accurate receivables
tracking, and provide updates for weekly meeting.
- Ensure consistent complaint reporting through
active communication with Technical Manager and follow up on responses to
complaints to maintain customer satisfaction.
- Oversee timely and proper bank remittances in
line with company SOP.
- Develop product knowledge and customer skills
to handle all walk-ins to generate sales.
- Ensure branch telephone expenses are kept at a
minimum and ensure no abuse of telephone privilege.
- Ensure the office is clean and neatly
organized at all times.
Qualifications
- University Graduate/Diploma
- 3-4 years experience in customer care
- Strong administrative background with
experience in dealing with customers and handling customer complaints
- Computer literate (capable of using word and
excel and the company’s own IT systems)
- Experience handling basic accounting tasks
such as petty cash management, cashiering, banking, etc
- Strong oral and written communications skills
Vacancy: Human Resource and Administration Manager
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. The incumbent will be responsible for all human resources and administration needs in the organization.
Job Purpose: Reporting to the Vice President (VP), Africa; the role is responsible for ensuring that the company and its franchisees have quality staff to run their operations and that there are effective and appropriate systems in place to manage these staff.
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide. The incumbent will be responsible for all human resources and administration needs in the organization.
Job Purpose: Reporting to the Vice President (VP), Africa; the role is responsible for ensuring that the company and its franchisees have quality staff to run their operations and that there are effective and appropriate systems in place to manage these staff.
Oversee all administrative functions
within the company including office and property management and the supervision
of support staff and cleaning contractors.
Key Responsibilities
Key Responsibilities
- Put in place HR plans and strategies that are
in line with business plans and goals.
- Develop and revise organization structures to
ensure these are aligned to business requirements and ensure that the job
descriptions are available and up to date.
- Develop, implement and communicate HR
management policies and procedures, train managers and supervisory staff
on their application and revise them as necessary to ensure continued
compliance with statutory requirements.
- Monitor all HR activities and practices to
ensure compliance with statutory requirements and company policy.
- Manage and support recruitment of staff for
the company and its franchisees and work closely with the VP Africa line
managers to identify and define vacancies and suitably qualified staff to
fill these positions.
- Effectively manage all third parties including
agents, consultants, cleaning companies and other services providers to
ensure that the company is provided optimal services and value for money.
- Ensure that all staff are contracted as per
company policy and monitor to ensure timely end of probation confirmations
and renewals of contracts. Develop and oversee the implementation of a
comprehensive induction and orientation programmes for all new staff.
- Develop effective and competitive compensation
and benefits structures to attract and retain staff.
- Put in place a performance management and
appraisal system aligned to business goals, ensure all managers and staff
are trained on its use and monitor to identify and effectively manage good
and poor performers.
- Manage all disciplinary issues in line with
the provisions of the Employment Act and company policy and ensure
fairness and transparency.
- Manage all grievances and ensure that all
issues are addressed in a fair, confidential and transparent manner.
- Develop training and development programmes,
career development plans and succession plans that address the current and
future business requirements and offer returns on investment.
- Put in place effective communication systems
and channels that will promote the timely flow of information between and
amongst managers, supervisors and staff.
- Identify training needs against business
requirements, develop relevant training calendars, identify internal and
external trainers and ensure full participation in and timely execution of
training activities.
- Put in place employee welfare programs that
will ensure the general well-being of staff and ensure they are focused
and supported to deliver in line with expectation.
- Maintain personnel records and systems for the
company ensuring that they are kept up to date and adhere to relevant
statutory and regulatory requirements including personnel files, annual
leave and off days, sick leave etc.
- Take charge of office administration duties including
office and property management and the supervision of support staff and
cleaning services.
Qualifications
- A business degree from a recognised
university, a Higher Diploma in Human Resources Management from a
professional body, and valid membership of a professional human resource
institution
- Minimum 5 years experience in human resource
management in a multi-cultural environment that promotes employee
diversity
- Experience in staff recruitment including
performance management, training and development, performance appraisal
and succession planning.
- Experience of HR policy and systems
development and implementation.
- Sound knowledge of labour laws
- Experience in the management of staff welfare,
administration of staff compensation and benefits.
- Strong planning, coordination, influencing and
decision making capabilities.
- Good contacts with labour and statutory
agencies and industry HR professionals
- Strong interpersonal and communication (verbal
and written) skills
Vacancy:Distributions Manager
Summary: Orb Energy is one of the leading providers of solar energy solutions in Kenya and beyond. We are a fast growing company and currently making inroads countrywide.
The incumbent will be responsible for
effectively managing the company’s channel partners to secure leads for key
orders and / or to sell component parts to new markets in Africa.
Job Purpose: Reporting to the Vice President, Africa the holder of this position will take charge of the company’s business development activities which will involve work with in-country channel partners to sell and distribute products, mainly the Solectric Plug and Play systems, but also Water Heating products and Solar Street Lighting.
Job Purpose: Reporting to the Vice President, Africa the holder of this position will take charge of the company’s business development activities which will involve work with in-country channel partners to sell and distribute products, mainly the Solectric Plug and Play systems, but also Water Heating products and Solar Street Lighting.
The position holder will in due
course be responsible for opening up new markets within Africa.
Key Responsibilities
- Participate in development of quarterly
operational plans and monthly and mid-monthly reviews.
- Carry out market analysis to enhance internal
understanding and knowledge of solar markets in the country and Africa for
purposes of guiding business development and sales efforts.
- Identify and visit new or potential markets in
various countries, scope out the markets, meet potential channel partners
and identify high potential channel partners in each target market.
- Establish relationships and work with channel
partners on implementing sales strategies as well as linking them with
financial institutions to create a pipeline of repeat orders.
- Identify partners in Kenya for distribution of
systems and components.
- Identify and develop bulk sales opportunities
with international NGO’s (non-governmental organizations), corporations
and multilateral agencies.
- Coordinate closely with the operations team to
ensure that shipments to other African countries arrive on time and are
cleared in an expeditious manner to channel partners’ satisfaction.
- Work with the Marketing department to develop
localized marketing, branding and communication strategies (e.g. local
language and local faces).
- Oversee all country specific product testing
processes and approvals.
- Prepare and submit reports as and when
required and ensure that all sales activities are updated in the BITS
(Branch IT System) on a daily basis.
Qualifications
- Bachelor’s degree in business or any related
field. MBA will be an added advantage
- 6-10 years senior managerial sales experience
with a track record in exceeding sales targets
- Previous hands-on experience selling bulk or
technical products locally and in various countries across Africa
- Confident, strong presentation and interpersonal
skills with the ability to communicate in a strong and clear manner
(verbal and written)
- Self-starter, able to take initiative and
operate independently
- Commercial focused individual with the strong
negotiation, relationship building and customer focus
How to Apply:
Send your application including a
cover letter indicating your desire to work with our client; a detailed CV
highlighting relevant experience, details of current and expected salary, a
daytime phone contact, email address, and the names of three professional
referees by close of business Monday 23rd March 2015.
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email: recruit@adeptsystems.co.ke
Only short listed candidates will be contacted.
Please note that we do not charge
fees for receiving or processing job applications.