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Customer Service Manager Job in Kenya

Job Title: Customer Service Manager

Department:
Mombasa Branch

Reporting to:Branch Operations Manager

Job Location:Mombasa branch
 
Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit Customer service Manager.

Duties and Responsibilities

  • Management of RTAT and overall performance of the Service Centre
  • Planning, forecasting and implementation of Service Centre action plans
  • Provision of ample business and technical knowledge  to manage smooth operations of the Service Centre
  • Implementation of ISO Procedures, systems and work flow processes
  • Overhaul the spare parts department
  • Spearheading health and safety activities in the Service Centre
  • Internal staff training
  • Day to day operations on the Service Centre
  • 100% stocks for Service, Showroom & AC
  • Manage and control customers Un-Collected items
  • Manage and improve In-home service ratio
  • Responsible for Air conditioning and showroom stock
  • Opening and closing the showroom when required.
  • Branch administration and logistics, to support the Showroom Manager.
  • Any other duties that may be assigned by Superior
Qualifications & Skills
  • Over 5 years Customer Service experience in a related field with Domestic Appliances handling an added advantage
  • Good customer handling and customer interaction skills
  • Good Decision Making skills,
  • Excellent Communication skills
If qualified, kindly send your application letter and CV to jobs@jantakenya.com clearly indicating ‘Customer Service Manager’ on the subject line by 2nd March, 2015.

Do not attach any certificates. 


Only shortlisted candidates are contacted.

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