Check your search results here

Customer Service Manager Job in Kenya

Job Title: Customer Service Manager

Mombasa Branch

Reporting to:Branch Operations Manager

Job Location:Mombasa branch
Our client, a leading world class supplier of industrial and domestic appliances is seeking to recruit Customer service Manager.

Duties and Responsibilities

  • Management of RTAT and overall performance of the Service Centre
  • Planning, forecasting and implementation of Service Centre action plans
  • Provision of ample business and technical knowledge  to manage smooth operations of the Service Centre
  • Implementation of ISO Procedures, systems and work flow processes
  • Overhaul the spare parts department
  • Spearheading health and safety activities in the Service Centre
  • Internal staff training
  • Day to day operations on the Service Centre
  • 100% stocks for Service, Showroom & AC
  • Manage and control customers Un-Collected items
  • Manage and improve In-home service ratio
  • Responsible for Air conditioning and showroom stock
  • Opening and closing the showroom when required.
  • Branch administration and logistics, to support the Showroom Manager.
  • Any other duties that may be assigned by Superior
Qualifications & Skills
  • Over 5 years Customer Service experience in a related field with Domestic Appliances handling an added advantage
  • Good customer handling and customer interaction skills
  • Good Decision Making skills,
  • Excellent Communication skills
If qualified, kindly send your application letter and CV to clearly indicating ‘Customer Service Manager’ on the subject line by 2nd March, 2015.

Do not attach any certificates. 

Only shortlisted candidates are contacted.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here