Organizational overview: Musoni is the world’s first microfinance
institution to exclusively use mobile money. All loans are disbursed and repaid
using the mobile phone and as such, Musoni is entirely cash-free.
Role summary: We are looking for a competent, experienced and qualified candidate to fill the position of a Customer Service Assistant at our Naivasha Branch. Reporting to the Branch Manager.
Specific responsibilities:
- Deliver the highest quality customer service
to our clients, staff and visitors as the initial point of contact by
acting professionally and efficiently, using tact, diplomacy and
discretion.
- Respond to a wide range of enquiries from the
clients, visitors and the general public by clearly understanding our
business and products.
- Answer incoming telephone enquiries and
respond to requests for information received by email.
- Accurately collect and record client
information / complaints and direct them to the relevant staff to ensure
client satisfaction.
- Run the administrative aspects of the Branch.
- Organize and coordinate Branch events and
activities
- Manage the petty cash, collateral accounts and
event expenses.
- Ensure Branch cleanliness and orderliness
- Uphold the fulfillment of Musoni’s Vision,
Mission and Core Values.
Qualifications, skills and
experience:
- Business related Diploma
- Computer literate and proficient
- Strong administrative skills
Desired competencies and personal
attributes:
- Ability and the confidence to communicate
clearly, accurately and effectively.
- Excellent inter-personal skills and the
ability to be tactful, diplomatic and approachable.
- Customer service orientation and commercial
awareness
- Self-motivated and proven ability to motivate
others
- Willingness to relocate and reside within
Naivasha Town
How to apply:
If your career aspirations match the
requirements of this career opportunity, please send your CV and cover the
letter, to careers@musoni.eu not later than Thursday 19 March, 2015 with the
title “Customer Service Assistant” on the subject line.
Your cover letter should explain what
you believe you can offer Musoni, as well as current and expected remuneration
and benefits.
Only shortlisted candidates will be
contacted.
Musoni Kenya is an equal opportunity employer.
Musoni Kenya is an equal opportunity employer.