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Customer Relationship Manager Job in Kenya

Chania Cleaners Limited a leading cleaning company in Kenya seeks to recruit a Customer Relationship Manager 

Tasks and Responsibilities

  • Regularly travelling to attend meetings with  clients
  • In depth analysing and interpreting performance and customer service data.
  • Seeking customer and front line staff feedback to develop continuous improvement plans
  • Tracking the mood of the clients through customer survey forms
  • Dealing with customer complaints and compliments
  • Conduct and document process and system audits using written procedures as audit standards
  • Ensuring that the cleaning manual and procedures are followed to the latter
  • Organise training and exercises for all employees as appropriate
  • Ensuring that any training materials required in performance management are prepared a week before the actual training
  • Proper filing of the work plans and scrubbing schedules
  • Carry out inspections to ensure that workstations are cleaned and disinfected appropriately
  • Participate in the construction and/or revision of SOPs
  • In depth experience of analyzing and interpreting performance and customer service data.
  • Experience in employing customer and front line staff feedback to develop continuous improvement plans.
  • Experience of report writing and ability to prepare and present complex reports to a wide range of key Customers
Skills and Experience
  • A Degree/Diploma in Business related Studies
  • An IT experience is an added advantage
  • A minimum of 1 year experience in the same
  • Ensure that product and services of employees are reliable
  • Documenting findings of improvements and faults in products and services
  • Have good communication and report writing skills
  • Excellent computer skills.
  • Demonstrated leadership and vision in managing staff groups and major projects and initiatives
  • Have good analytical skills
  • Be a good listener, able to respond to results and consumer research
  • Be enthusiastic and a go getter
Kindly send your CV and testimonials before 14th of March 2015 to jobs@chaniacleaners.com and indicate your expected salary.

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