Consolidated Bank of Kenya Limited is
Kenya’s SME bank of choice that provides flexible financial solutions that
support our customers in achieving success.
The Bank is well positioned, with
presence in majority of the country’s business hubs to continually offer
pleasant and convenient services.
Branch Managers
Reporting to the Head of Retail &
SME, the successful candidates will be responsible for running effective and
efficient branches leading to higher staff engagement, customer satisfaction,
profitability and growth in line with the Bank’s strategy.
Key Responsibilities
- Implement the Bank’s strategy at branch level
i.e. growth in customer base with concurrent growth in branch liabilities
and assets.
- Oversee customer service delivery, maintenance
and improvement of Retail Banking service standards in order to ensure
customer satisfaction and retention.
- Formulate and implement branch business plans,
forecasts and budgets and ensure their control and periodic reviews
- Provide guidance and leadership to staff, be
responsible for their training and development, performance management
- Implement and monitor the operational risk
management guidelines for the branch.
- Support marketing initiatives and monitor and
provide regular feedback on products performance.
- Maintain the look, feel and physical security
of the branch premises as well as staff and customers.
Qualifications and Competencies
- Be a holder of Bachelors degree in Business
related field
- Professional banking qualifications such as
AKIB will be added advantage
- Knowledge of operational procedures,
procedures and legalities relevant to branch operations
- At least 5 years’ managerial experience in the
banking industry
- Strong selling, communication and presentation
skills
- Ability to lead teams and deliver business
results
Product Development Manager
Job Purpose: Reporting to the Head of Retail & SME, the
Product Development Manager will be responsible for actively driving the
development of new products and services for the Bank.
Key Responsibilities
- Lead in the development and implementation of
new products and service lines for the market and the Bank’s customers.
- Oversee and drive the investigation of market
trends and analyse competitor and customer behaviour in order to provide
analytical insights into the best actions to take to maximise product and
brand performance.
- Engage with internal and external partners and
stakeholders on changes and developments to existing products and service
lines.
- Provide operational support and advice on
managing the product line effectively to maximise potential.
- Impart product/service line knowledge to
ensure all channels understand the products/ service lines and their key
features, market them effectively and in line with relevant guidelines and
company policy and procedure.
- Constantly review product performance and work
closely with product design teams to provide advice on new ideas.
- Direct and contribute to development of
surveys, market research and analysis to identify insights that will
provide opportunities to drive growth, margin and consideration of the
Bank’s products and the brand.
- Develop and manage a high quality
market/competitive intelligence program that will provide leading
indicators of competitor movements in the market, new regulations,
emerging trends, and potential new entrants.
- Prepare the required periodic management and
activity reports
Minimum Qualifications and Experience
- Bachelors degree in Marketing, Business
Studies or other business related field
- Five years experience in review and
development of products and service lines in banking, financial or other
services sectors
Key Skills and Competencies
- Excellent verbal and written communication
skills with the ability to communicate at all levels internally and
externally
- Experience of working with both internal and
external research and information gathering teams/partners
- Strong commercial orientation.
- Knowledge of operational procedures,
procedures and legalities relevant to banking industry
- Strong conceptualization and implementation
skills
ICT Manager
Job Purpose: Reporting to the Head of ICT, the ICT Manager will be responsible for developing and exploiting the potential of evolving information communication technologies in order to support the business objectives.
Job Purpose: Reporting to the Head of ICT, the ICT Manager will be responsible for developing and exploiting the potential of evolving information communication technologies in order to support the business objectives.
Key Responsibilities
- Review and monitor the ICT operating plan to
support the business plans.
- Provide advice on ICT developments and policy
issues and their impact on the operations and strategy execution.
- Develop team members to perform at high levels
in order to raise engagement and support the business growth.
- Manage the introduction of structured end-user
capacity building to ensure optimal and efficient use of all the ICT
systems/tools available to the bank.
- Develop, deploy and maintain effective and
efficient ICT Infrastructure and Connectivity solutions for the bank.
- Ensure effective and efficient security
systems that ensure Network, Systems and Data Security and recovery from
internal and external security threats.
- Develop, deploy and maintain performance
Monitoring and Reporting systems that provide management and technical
reports for decision making and operational support.
- Identify opportunities for innovation and
foster the development of creative solutions.
- Assist in development, deployment and
maintenance of effective and efficient ICT Infrastructure and Connectivity
solutions for the bank.
Minimum Qualifications and Experience
- Bachelor’s Degree in Computer Science,
Information Technology, and/or General Engineering or related field.
- Five years experience in a banking environment
two of which have been in management capacity
- Proficiency in Unix/Linux operating systems
and working knowledge of Internet/Web based systems
- Microsoft Certified Systems Engineer
- Thorough knowledge and experienced in
developing applications
Key Skills and Competencies
- Thorough understanding of current web
development techniques and technologies
- Well knowledgeable and experienced in
developing applications
- Excellent planning, organization and
management skills
- Strong presentation, communication and
interpersonal skills
How to Apply
Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 20th March 2015.
Interested and suitably qualified individuals should forward their applications, enclosing copies of their academic and professional certificates, detailed CV indicating work experience, daytime contacts and addresses of 3 professionally relevant referees to reach the undersigned by Friday, 20th March 2015.
Applications should be addressed to:
The Head of Human Resources
Consolidated Bank of Kenya Ltd
P.O. Box 51133 - 00200
Nairobi
Consolidated Bank is an equal opportunity employer.
Only successful candidates will be contacted.