Client Service Officer Job in Nairobi Kenya (40K)

Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.

 Nairobi Kenya

Salary: Shs 40K

Key Roles
  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
Qualification & Skills
  • A university degree in marketing/Public Relations or any related field
  • More than two year of Customer Service Experience.
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
If qualified kindly send your CV to clearly indicating ‘Client Service Officer‘ on the subject line by 20th March, 2015.

Do not attach any certificates.

Only shortlisted candidates shall be contacted.