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Client Service Officer Job in Nairobi Kenya (40K)

Our client, a hospital is seeking to hire dynamic and result driven individuals to fill the position of Client Service Officer.

Location:
 Nairobi Kenya

Salary: Shs 40K

Key Roles
  • Develop and implement customer service policies and procedures
  • Define and communicate customer service standards
  • Review and assess customer service contracts
  • Oversee the achievement and maintenance of agreed customer service levels and standards
  • Direct the daily operations of the customer service team
  • Plan, prioritize and delegate work tasks to ensure proper functioning of the department
  • Ensure the necessary resources and tools are available for quality customer service delivery
  • Review customer complaints
  • Track customer complaint resolution
  • Handle complex and escalated customer service issues
  • Monitor accuracy of reporting and data base information
  • Analyze relevant data to determine customer service outputs
  • Identify and implement strategies to improve quality of service, productivity and profitability
  • Liaise with company management to support and implement growth strategies
Qualification & Skills
  • A university degree in marketing/Public Relations or any related field
  • More than two year of Customer Service Experience.
  • Quality Focus.
  • Problem Solving.
  • Market Knowledge.
  • Documentation Skills.
If qualified kindly send your CV to jobs@jantakenya.com clearly indicating ‘Client Service Officer‘ on the subject line by 20th March, 2015.


Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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