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Client Service Executive Job in Nairobi Kenya

Job Title: Client Service Executive – Experiential Marketing
Industry: BTL Marketing 
Location: Nairobi
Reports to: Projects manager
Salary: Negotiable based on experience

Our client is a BTL Experiential Marketing agency that specializes in creating innovative campaigns on brand marketing. 

They engage consumers beyond the abilities of traditional marketing through creative strategies and expertise so as to identify consumer buying habits and deliver reports and solutions to their clients.  

To better serve their clients, they have set up another agency that will offer services and support to SME and Medium sized organizations.  
Key Responsibilities
  • Serve as primary client business contact
  • Prospect for new business
  • Assist in the management and activation of key client projects within the Activation and Experiential Marketing department
  • Support the project manager in the planning and management of projects at both the regional and national level, seeing projects through from strategy through execution and reporting
  • Brief/Inform the project manager on specific projects and help determine requirements including staffing, inventory, production resources, creative, etc.
  • Supervise and select project team members including on-site managers, brand ambassadors, etc.
  • Assist in developing and tracking of  project budgets and billing procedures
  • Work with the team to understand the client perspective, maintain client relationships and make sure client needs are heard
  • Develop ongoing understanding of the client’s business, products and offers
  • Correspond directly with the client on specific projects (as assigned by Manager) to communicate key project elements, ask questions, and facilitate project development
  • Meet with and update the team daily to review action items and next steps
  • Update status reports and maintains lists of personal action items; work closely with production team to stay apprised of all current projects and next steps
  • Participate in weekly agency and client calls; follow up with recaps, both internally and externally
  • Work with the team to consolidate briefs into organized overviews for the Creative Teams
  •  Understand role in supporting the Creative Team as “eyes and ears of client” and understanding what is sellable to the client
  • Support the project Manager in ensuring that the client need is solved by the project deliverables
  • Stay abreast of current events and/or trends that may affect the clients’ organization
  • BA/BS degree in marketing, advertising, communications or related field highly preferred.
  • Candidates with diplomas are also encouraged to apply
  • 3 years in a communications-related field (preferably marketing or advertising); experience as a Jr. Account Executive / Assistant Account Executive preferred
  • VERY organized with a strong attention to details
  • Ability to manage time well and tackle multiple things at once without missing deadlines
  • Takes ownership of assignments
  • Sets high expectations for oneself
  • Strong communication skills- written, verbal and listening
  • Highly dependable (by peers and managers)
  •  Personable and team-oriented
  • Confident with an remarkable personality
If you are up to the challenge, posses the necessary qualification and experience, please send your CV only quoting the job title on the email subject (Client Service Executive – Experiential marketing) before Thursday 12th March, 2015

Kindly indicate current/last salary on your CV

N.B: We do not charge any fee for receiving your CV or for interviewing

Only candidates short-listed for interview will be contacted.

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